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144
If the machine stops operating correctly, check the
following possible problems before requesting service.
You can solve most problems by yourself. If you need
additional help, the Brother Support website offers the
latest FAQs and troubleshooting tips. Visit us at http://
s.brother/cpban/ .
If the problem persists, contact your authorized Brother
dealer or the nearest Brother authorized service center.
List of Symptoms
If you have a minor problem with your machine, check the
following solutions.
If the reference page is “*” or the suggested remedy does not
correct the problem, contact your authorized Brother dealer.
Touch
for
advice about minor embroidering problems during
embroidering.
Touch at any time to return to the original screen.
TROUBLESHOOTING
Symptom
Probable Cause/Remedy Page
The machine does not operate.
The machine is not turned on. 22
The machine has not been unlocked. 82
The “Start/Stop” button was not pressed. 82
The embroidery frame cannot be attached to the
machine.
The embroidery frame holder attached to the
machine is not appropriate for the selected
embroidery frame.
67
The embroidery frame cannot be removed or
attached.
Depending on the position where the machine’s
carriage has stopped, it may be difficult to
remove or attach the embroidery frame.
• Touch the Needle bar/Frame move key to
position the carriage, so the embroidery frame
can easily be removed or attached.
67
The needle breaks.
The needle is not installed correctly. 140
The needle set screw is loose. 140
The needle is bent or blunt. 140
The area around the hole in the needle plate is
damaged.
1 Scratches/Burrs
• Replace the needle plate.
*
The needle hits/touches the needle plate.
1 Needle
2 Hole in needle plate
3 Needle hits hole
• Replace the needle.
140
*
The presser foot is set too high and not correctly
positioned.
The needle hits/touches the presser foot.
*
The area around the presser foot hole is
damaged.
1 Scratches/Burrs
• Replace the presser foot.
*
Sliding surface on hook race is not smooth. There
are scratches or burrs on it.
1 Hook race area
*
The bobbin or bobbin case is not correctly
installed.
35, 37
The hook is not correctly installed. *
Symptom
Probable Cause/Remedy Page
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