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TroubleshootingInformationHDMI Control FunctionPlaybackSetupConnectionsGetting Started Specications
ENGLISH
55
If a problem occurs, rstly check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner’s manual?
3. Are other components operating properly?
If this unit does not operate properly, check the items listed in the table below. If the problem continues
there may be a malfunction.
In this case, disconnect the power immediately and contact your retail outlet.
Troubleshooting
Symptom Cause / Countermeasure Page
Power does not turn
on.
• Check if the power cord is properly connected.
• Plug the power supply cord into the power outlet.
• The safety protection device may be activated. Unplug the power
cord once, and wait for 5-10 seconds and then plug it in again.
• The safety function puts the DBP-A100 into the standby status
when the fan stops. Check the back of the set to see if something
is keeping the fan from rotating.
20
–
–
3, 9
Unable to play back
BD-LIVE / bonus view.
• Does the SD Memory Card have more than 1GB of available
space?
• Has the SD Memory Card been initialized by the DBP-A100?
• Was the SD Memory Card inserted while the power of the unit
was on. (Insert the SD Memory Card while the DBP-A100 is in the
standby status.)
• Remove the write protection of the SD Memory Card.
4, 36
31
4, 36
–
No picture appears. • Switch the TV's input setting to the external input connected to
the player.
• Is the Pure Direct function set to “On”? Set it to “Off”.
Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set
to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it
to “On”.
• Is the HDMI mode set to “HDMI On”? In this case, video signals are
output from the video, S-Video and HDMI terminals, but not from
the component terminals.
• Check the connection of the video/S-Video/component video
cable.
• Is the GUI menu “HDMI Setup” – “I/P Direct” set to “On”? If so, no
video signals are output from the video and S-Video terminals during
playback of certain discs.
• Does the “Video Setup” – “Component Resolution” setting on the
GUI menu match the connected device's resolution? Set it so that
it matches.
–
28, 38
13
18
23
24
Symptom Cause / Countermeasure Page
Video and audio are
not output via the
HDMI connection.
• Check the connection of the HDMI cable.
• Is the “HDMI” indicator on the display of the DBP-A100 lit?
• Is the Pure Direct function set to “On”? Set it to “Off”.
Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set
to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it
to “On”.
• Is the HDMI mode set to “HDMI Off”? If so, video signals are output
from the video and S-Video terminals, but not from the HDMI
terminal.
• Check whether the connected display device or other device
supports HDCP. This unit will not output a video signal unless the
other device supports HDCP. See the owner’s manual of your TV,
AV Amp, etc.
• Check that the setting of the HDMI video resolution supports the
resolution of the connected device. When set to “Auto”, DBP-
A100 makes the setting automatically.
13
8
28, 38
13
15
13
HD audio is not
output.
• Set “BD Audio Mode” to “HD Audio Output”. 32
The picture is not
displayed or is
disrupted.
The picture of a BD-
Video or DVD-Video
disc is in black and
white.
• The picture may be slightly disturbed right after fast-forwarding
or reversing. This is not a malfunction.
• Connect the DBP-A100’s video/S-Video/component video output
either directly to the TV or to the TV via the AV Amp. Do not
connect via a VCR, (video cassette recorder). Some discs include
copy prohibit signals, and when such discs are played via a VCR
the copy guard system may disrupt the picture.
• Is a disc that is not compatible with the player or a disc with
a different region number loaded? (This player supports region
code “A” for BD-Video discs, “1” or “ALL” for DVD-Video discs.)
• Is the GUI menu “HDMI Setup” – “I/P Direct” set to “On”? If so, no
video signals are output from the video and S-Video terminals during
playback of certain discs.
–
18
3
23
Troubleshooting
1.DBP-A100_E3_ENG_007.indd 55 2010/08/12 19:20:32
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