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User Guide
How to Use
Troubleshooting
Hardware
Apps
Network / Internet
Backup / Recovery
Security
Peripheral Devices
List of Topics
Print
Personal Computer
E Series SVE14A3
What should I do if my VAIO computer becomes
unstable (Windows does not start)?
Try the suggestions below:
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes
unstable. See Restoring System Files Using the Restore Point when You
cannot Start Windows for more information.
Restore your VAIO computer from a system image backup if you have
created the backup. Refer to Windows Help and Support (Opening
Windows Help and Support) for more information.
Any file you have created or changed after you created the system image
backup will not be restored.
You need to back up such a file with VAIO Care (Rescue Mode) : Recover
or maintain your system. See Backing Up Your Data when You cannot
Start Windows for more information.
Use VAIO Hardware Diagnostics to identify problems on your VAIO
computer.
With the app, you can check if the computer hardware (a CPU, a memory
module, and a built-in storage device) needs to be replaced.
To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware
Diagnostics in VAIO Care (Rescue Mode) : Recover or maintain your
system.
Follow the instructions in Recovering from the Recovery Area to recover your
VAIO computer.
If you have not backed up your data, be sure to make a backup copy of your
valuable data using VAIO Care (Rescue Mode) : Recover or maintain
your system before recovering your VAIO computer. See Backing Up Your
Data when You cannot Start Windows for more information.
If you have a backup created with the Windows backup feature before your
VAIO computer becomes unstable, but you have created or changed the file
after that, back up such a file with VAIO Care (Rescue Mode) : Recover
or maintain your system.
Note
Recovering your VAIO computer will delete all the data on the built-in
storage device.
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