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User Guide
How to Use
Troubleshooting
Hardware
Apps
Network / Internet
Backup / Recovery
Security
Peripheral Devices
List of Topics
Print
Personal Computer
E Series SVE14A3
What should I do if my VAIO computer becomes
unstable (Windows starts)?
Try the suggestions below:
Start VAIO Care to search for a solution. See Keeping Your VAIO Computer
in Optimum Condition (VAIO Care) for more information.
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes
unstable. See Restoring System Files Using the Restore Point when You
cannot Start Windows for more information.
Uninstall an app or a driver if your VAIO computer has become unstable
after you installed the app or the driver.
Reinstall the preinstalled apps or drivers on your VAIO computer if such apps
or drivers have not been working properly. See How can I reinstall the
original apps and drivers? for more information.
Restore your VAIO computer from a system image backup if you have
created the backup. Refer to Windows Help and Support (Opening
Windows Help and Support) for more information.
If the problem persists, follow the instructions in Refreshing Your VAIO
Computer to reinstall the operating system.
If the problem persists after you refresh your VAIO computer, follow the
instructions in Recovering from the Recovery Area to recover the computer.
The computer may not support the refresh function depending on the model
you purchased.
If you have not yet created Recovery Media, create the Recovery Media. See
Creating Recovery Media.
Be sure to make a backup copy of your valuable data before recovering your
VAIO computer. Refer to Windows Help and Support (Opening Windows
Help and Support) for more information.
Note
Recovering your VAIO computer will delete all the data on the built-in
storage device.
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