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16
Getting Help
Before you request service:
1. Review the Troubleshooting section of this manual (page
18).
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your
product.
4. If none of these tips or suggestions resolves your problem, call
our Customer Assurance center at the number below.
Dacor’s Customer Assurance center is available
5:00 a.m. – 5:00 p.m. Pacic Time
Phone: 833-35- ELITE (833-353-5483) USA, Canada)
Contact us through our website at:
www.dacor.com/customer-care/contact-us
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES: DACOR OVENS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS-
TRICT OF COLUMBIA, AND CANADA:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the rst use
purchaser, starting from the date of original retail purchase or clos
-
ing date for new construction, whichever period is longer. Warranty
is valid on products purchased brand new from a Dacor Authorized
Dealer, or other seller authorized by Dacor.
If your Dacor product fails to function within one year of the original
date of purchase, due to a defect in material or workmanship, Dacor
will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel, paint/
porcelain blemishes, etc.) to the product or included accessories must
be reported to Dacor within 60 days of the original purchase date to
qualify for warranty coverage. Consumable parts such as lters and
light bulbs are not covered and are the responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company
during regular business hours. Please note service providers are
independent entities and are not agents of Dacor.
Dealer display and model home display products with a produc
-
tion date greater than 5 years, products sold “As Is,” and products
installed for non-residential use, which include but are not limited to
religious organizations, re stations, bed & breakfast, and spas carry
a one year parts warranty only. All delivery, installation, labor costs,
and other service fees are the responsibility of the purchaser.
Warranty will be null and void on product that has altered, defaced, or
missing serial numbers and tags or if non-ETL or non-CUL approved
product is transported from the U.S.A.
The owner must provide proof of purchase or closing statement for
new construction upon request. All Dacor products must be acces
-
sible for service.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of the original
date of purchase due to a defect in material or workmanship, Dacor
will furnish a new part, F.O.B. factory to replace the defective part.
All delivery, installation, labor costs and other service fees are the
responsibility of the purchaser.
What Is Not Covered
• Slight color variations may be noticed because of differences
in painted parts, kitchen lighting, product placement and other
factors; this warranty does not apply to color variation.
• Service calls to educate the customer on proper use and care
of the product.
• Service fees for travel to islands and remote areas, including
but not limited to, ferries, toll roads or other travel expenses.
• Consequential/incidental damage, including but not limited to
food or medicine loss, time away from work, restaurant meals.
• Failure of the product if used for commercial, business, rental
or any application other than for residential consumer use.
• Failure of the product caused by improper product installation.
• Replacement of house fuses, fuse boxes or resetting of circuit
breakers.
• Damage to the product caused by accident, re, ood, power
interruption, power surges or other acts of God.
• Liability or responsibility for damage to surrounding property
including cabinetry, oors, ceilings and other structures or
objects around the product.
• Breakage, discoloration, or damage to glass, metal surfaces,
plastic components, trim, paint or other cosmetic nish caused
by improper usage, care, abuse or neglect.
Out of Warranty
Should you experience a service issue beyond the standard war
-
ranty period, please contact us. Dacor reviews each issue and
customer concern to provide the best possible solution based on the
circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES
ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER
EXPRESS WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF
THE UNITED STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL
IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE
OR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE
OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR
INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. IN THE EVENT
DACOR PREVAILS IN ANY LAWSUIT, DACOR SHALL BE ENTITLED TO
REIMBURSEMENT OF ALL COSTS AND EXPENSES, INCLUDING ATTOR-
NEY’S FEES, FROM THE DACOR CUSTOMER. NO WARRANTIES, EXPRESS
OR IMPLIED, ARE MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an implied warranty lasts,
or do not allow the exclusion or limitation of inconsequential damages,
therefore the above limitations or exclusions may not apply to you. This
warranty gives you specic legal rights, and you may also have other rights
that vary from state to state.
WARRANTY & SERVICE
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