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15
TROUBLESHOOTING
Before you call for service, review this section to see if you can resolve the issue on your own.
Problem May Be Caused By What to Do
Oven will not turn on
Oven not connected to power Have a licensed electrician connect oven to properly wired outlet
Power to oven is off
Turn on power at circuit breaker/fuse box; check for tripped
breaker/blown fuse.
Control panel locked Touch CANCEL/SECURE for 6 sec’s to reactivate control panel
Power outage Contact power company
Oven will not heat
Incorrect temp setting Touch CANCEL/SECURE; see directions in Operating the Oven
Oven set for time-delay cooking
Oven will turn itself on at preset time; touch CANCEL/SECURE
to return to normal operation.
Trying to broil with meat probe connected
Broil settings do not work in this condition; disconnect meat probe.
Foods over or under cook Incorrect cooking time/temperature Follow directions in Operating Your Oven
Oven shuts itself off after 12 hours 12-hr timer is on Turn off 12-hr timer (see pg. 6)
Oven does not self-clean
Oven door is ajar Check for obstructions; shut door tightly
Oven set for time-delay cleaning
Oven will start self-cleaning at preset time; touch CANCEL/
SECURE to return to normal operation
Self-clean mode not set properly
Follow directions in Care and Cleaning section
Meat probe connected
Oven will not start self-clean cycle when meat probe is con-
nected. Disconnect and remove meat probe
Oven door does not open Oven is set to self-clean
If lock symbol appears on display, oven door cannot be opened;
wait for self-cleaning to end, or touch CANCEL/SECURE; door
unlocks once oven is cool
Oven lights do not work
Oven in self-clean mode Lights do not work in self-clean mode (see pg. 12)
Oven in Sabbath mode Lights do not work in Sabbath mode (see pg. 10)
Light bulbs burnt out Replace light bulbs.
Oven lights will not turn off Light key is set to on Touch light key to turn lights off.
Sabbath mode does not work Meat probe connected
Sabbath mode cannot start if probe is connected; disconnect and
remove meat probe
Oven enters Hold mode too quickly after
meat probe is connected
Meat probe connector is still wet after cleaning
Dry metal portion of the plug that connects to the oven using a
soft dry rag
Cooling fan runs after oven is turned off Normal operation Cooling fan runs after oven is turned off to cool internal parts
Time on display not correct
Time of day not set Set time (see pg 4)
Power failure or power was turned off Reset time (see pg 4)
Cannot set clock Oven is in use Turn off oven, then set clock
Time ashes on display Power failure or power was turned off Reset time (see pg 4)
Control panel does not beep when touching
keys and when timer hits zero
Control panel beep function is turned off Turn on control panel beep (see pg 4)
Error code (letter followed by two numbers:
ex. U55) stays on display
Oven controller has detected a malfunction
Error code C33 may be caused by open oven door during cook-
ing/broiling; let oven cool and C33 error to reset; do not leave
door open for long periods during while broiling; some error
codes indicate issue unresolvable by customer; call for service
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