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TROUBLESHOOTING GUIDE
Symptom Cause and Countermeasure
Cannot access Siri Eyes
Freefromswitchonthe
steering wheel
Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri is enabled on the device. On your phone, go to Siri setting.
Check that Siri can be accessed from the device lock screen. This can be set in the settings menu of your phone.
Audio Source does not
change automatically to
iPod® or Bluetooth® Au-
dio mode
For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party
music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may degrade perfor-
mance.
Switch the source manually by pressing the AUX or MEDIA button on the vehicle audio system or the SOURCE select switch on the
steering wheel.
Play, pause, next track,
previous track or play
timer does not work
For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party
music apps may vary and is controlled by the device.
Cannot hear any music/
audio being played back
from a connected
iPhone®
Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot receive text mes-
sage notifications on the
vehicle audio system
Check if “Send Notifications” is enabled on your phone. On the phone, go to Bluetooth® settings. Find the device name, like “My Car”.
Press the INFO button. Turn on “Show Notifications”.
Cannot reply to text mes-
sage notifications by Siri
Eyes Free
After receiving an incoming text message, follow on-screen guidance. Press the
button for more than 1.5 seconds on the steer-
ing wheel for Siri Eyes Free. After Siri Eyes Free starts, say “Text Message”.
Monitor, climate, audio, phone and voice recognition systems 4-65
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