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b) Troubleshooting
Problem
Cause
Solutions
FM: Hiss
DAB (optional):
Burbling/intermittent
cut-out
Low signal strength
Adjust Solo’s/Duetto’s antenna.
Relocate unit.
Rescan local (high-strength) stations only.
DAB (optional): ‘No
stations available’
message
Low signal strength
As above, then rescan DAB stations.
Cannot connect to
network
Network down
Check that the network is working between
your computer and your router.
Router restricts access to
listed MAC addresses
Obtain Solo or Duetto’s MAC address by
pressing and holding the Menu knob >
System settings > Network >
View settings, and add to router list.
Insufficient Wi-Fi signal
strength
Check distance to your router; see if your
computer can connect to the same network
in the same location as Solo or Duetto.
Unknown encryption
method
Change encryption method on router. Solo
and Duetto support WEP, WPA, and WPA2.
Unusual network
configuration
Setup network manually by pressing and
holding the Menu knob > System settings
> Network > Manual settings.
Firewall preventing
access
Check the following ports are open on your
router: UDP and TCP ports 80 and 123;
DNS port 53.
Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-
Microsoft firewalls may require configuration
for UPnP.
Cannot connect to
Internet
Internet connection down
Check that your Internet is working with a
computer connected to the same network.
Firewall preventing
access
Check the following ports are open: UDP
and TCP ports 80 and 123;
DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Cannot play a particular
Internet radio station
Station not broadcasting,
overloaded, or
insufficient bandwidth.
Station using unknown
codec; Link out of date.
Try other stations; try listening on your
computer via the Internet radio portal
website; try the station again later; Switch
source to FM for a few minutes, then try the
Internet station again; Unplug power cord for
10 seconds and plug back in again.
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