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52
Error messages and Troubleshooting
a) Error messages
Message
Description
Example
Failed to connect
Correct key entered but router rejects
request.
MAC filtering enabled on
router.
Format error
Cannot recognize file format -
independent of network.
Received .wma, but found
the stream wasn’t WMA
when trying to decode.
Network error
Problem is past the router - incorrect
data being received from network.
Data obtained from server is
unreadable.
Network not ready
Problem with connection to router.
Router switched off.
Network timeout
Problem is past the router - no
response being received from
network.
Streaming Internet station
and suddenly station
becomes unavailable.
No UPnP media found
No UPnP servers found.
No USB device found
Trying to access USB menu
but no USB plugged in.
Service not available (DAB)
No DAB reception.
Unauthorized
Access not granted by UPnP server.
Allow access for Solo or
Duetto in your computer’s
UPnP server settings.
Update failed
Software update failed.
USB device unsupported
Unsupported USB device plugged in.
USB error
General USB problems.
USB read error
Unable to read particular data from
memory.
Bad memory sector found
on USB device.
USB underpowered
Power failure to USB device - user
has to remove the device.
‘Waiting for Users
Spotify mode - No Spotify account
credentials available on Solo or
Duetto. Connect to the unit using a
Spotify Connect account.
‘Press Play on smart
device…’
Spotify mode – Waiting for playback
information; for example, when the
audio playback is moved by the
Spotify App to a different Solo or
Duetto or the smart device itself.
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