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44
Installation Manual
First, if you need service, it is probably best to go and see a trained
health care professional.
Please visit our AudioControl knowledge base at web address:
www.audiocontrol.com/knowledge-base. This may help you nd a
solution to your problem.
If you are fairly sure that the DM-608/DM-810 needs service, then
please contact AudioControl, either by e-mail or phone. We will verify
if there is anything wrong in the system that you can correct yourself,
or if it needs to be sent back to our factory for repair.
Please include the following items when returning the unit:
1. A copy of your proof of purchase. No originals please. We cannot
guarantee returning them to you.
2. A brief explanation of the trouble you are having with the unit.
(You’d be surprised how many people forget this.) If you can
supply a really detailed description of the problem, this would be
so much better, and our service technicians may add you to their
Christmas Card list. Please include any notes about the system
and other components you are using. Is it an intermittent prob-
lem, or all the time?
3. A return street address. (No PO Boxes, please).
4. A daytime phone number in case our technicians have a ques-
tion about the problem you are having, or if they are just feeling
lonely.
5. Package the unit in the original packaging if you still have it, and if
the kids are not using it for art supplies. Use great care and plenty
of good packing materials to protect the unit and prevent it from
moving about inside the box. Do not use loose materials like
packing peanuts or real peanuts.
You are responsible for the freight charges to us, but we’ll pay the
return freight back as long as the unit is under warranty. We match
whatever shipping method you use to send it to us, so if you return
the unit overnight freight, we send it back overnight. We recommend
United Parcel Service (UPS) for most shipments.
Repair service is available at:
Attention: Service Department
22410 70th Avenue West,
Mountlake Terrace,
WA 98043 USA
Phone 425-775-8461
FAX 425-778-3166
e-mail: sound.great@audiocontrol.com
Service
Chapter 11: Service
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