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36
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the
date of purchase by the consumer (“Customer”), the ecobee3
thermostat (the “Product”) shall be free of defects in materials
and workmanship under normal use and service. During the
warranty period, ecobee shall, at its option, repair or replace
any defective Products, at no charge. Any replacement and/or
repaired device are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer.
If the product is defective, call Customer Service at 1-877-932-
6233. ecobee will make the determination whether a
replacement product can be sent to you or whether the
product should be returned to the following address: ecobee
Customer Service, 477 Richmond St West, 2nd Floor, Toronto,
Ontario, M5V 3E7, Canada,. In the event of a failure of a
Product, Customer may:
(a) if Customer did not purchase the Product directly from
ecobee, contact the third party contractor from whom the
Product was purchased to obtain an equivalent replacement
product, provided the contractor determines that the returned
Product is defective and Customer is otherwise eligible to
receive a replacement product;
(b) contact ecobee directly for service assistance at 1-877-932-
6233 and ecobee will make the determination whether an
advance equivalent replacement Product can be sent to
Customer with return shipping supplies (in which case a hold
shall be put on Customer’s credit card for the value of the
replacement Product until ecobee has received the defective
Product). Product should be returned to the following address:
ecobee Customer Service, 477 Richmond St West, 2nd Floor,
Toronto, Ontario, M5V 3E7, Canada,. If the returned Product is
found by ecobee to be defective and Customer is otherwise
eligible to receive a replacement product, no amount shall be
charged to Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-932-6233, so
ecobee can make the required shipping arrangements. Upon
receipt of the defective Product, ecobee will ship an equivalent
replacement product to Customer, provided the returned
Product is found by ecobee to be defective and Customer is
otherwise eligible to receive a replacement product.
This warranty does not cover removal or reinstallation costs and
shall not apply if the damages were found to be caused by
something other than defects in materials or workmanship,
including without limitation, if the Product:
was operated/stored in abnormal use or maintenance
conditions; is repaired, modified or altered, unless ecobee
expressly
authorizes such repair, modification or alteration in writing;
was subject to abuse, neglect, electrical fault, improper
handling, accident or acts of nature;
was not installed by a licensed Heating Ventilating and Air
Conditioning (HVAC) contractor; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or replace the
Product within the terms stated above. ECOBEE SHALL NOT BE
LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF
ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE
OF THIS PRODUCT. Some US states and Canadian provinces do
not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion
may not apply to you.
ecobee’s responsibility for malfunctions and defects in materials
and workmanship is limited to repair and replacement as set
forth in this warranty statement. All express and implied
warranties for the product, including but not limited to any
implied warranties and conditions of merchantability and fitness
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