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58
EN
Troubleshooting
Troubleshooting
If you have problems with your device, check the following items. If you cannot find a solution to your problem here, contact your
dealer.
Will not power up.
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Cause Solution
The battery is not charged. Charge the battery.
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Charging the Device (page 6)
The temperature of the device may be too high or low. Wait until the device is within standard operating temperature
ranges.
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Charging the Device (page 6)
The battery goes dead soon after it is charged or the message "Shutdown" appears and power turns off
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when the [START/STOP] button is not pressed.
Cause Solution
The battery charge is low. Charge the battery.
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Charging the Device (page 6)
The built-in battery is dead. Contact your dealer.
The screen brightness setting is too high. A high screen brightness setting can cause the battery to run
down quickly. To conserve battery power, use a lower screen
brightness setting.
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Changing Screen Brightness (page 28)
The Wi-Fi connection is turned on. The Wi-Fi connection can cause the battery to run down
quickly. To conserve battery power, turn off the Wi-Fi
connection.
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Wi-Fi Settings (page 44)
The operation button or the touch panel is not responding.
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Cause Solution
There are numerous possibilities for non-operation. Push the [START/STOP] button and [LAP] button at the same
time for more than 10 seconds to try the forced reset.
Do not do a forced reset if the device has no malfunction.
The touch panel is not responding.
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Cause Solution
The touch panel cannot sense your input. The device has a resistive touch panel. Resistive touch
panels require a stronger touch than capacitive touch panels.
The touch panel is locked. Press the [MENU] button to unlock. A message appears when
it unlocks.
You do not know how to initialize.
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Cause Solution
- Tap [Settings]-[System]-[Setting Manager]-[Initialize] from the
home screen to initialize.
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Initialize (page 53)
If you initialize, the ride log data will be deleted. Save the data
to a PC before initialization.
Sensor information is not displayed.
■
Cause Solution
The sensor is not paired. Check that the sensor is paired to the device properly. If you
use the pedaling monitor sensor SGY-PM910H/PM900H,
refer to the User’s Manual of the SGY-PM910H/PM900H and
Installation Manual.
The sensor battery is almost empty.
Or the battery is not loaded in the sensor correctly.
Replace the battery with a new one.
Or check to make sure that the battery is correctly loaded in
the sensor.
For details about how to replace and load the sensor battery,
refer to the sensor user's manuals.
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