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BriefCam tab is missing
Symptom
The BriefCam tab is missing from the Milestone XProtect embedded client.
Possible root causes
l
Visual Studio X64 redistributable package is not installed. This can be caused by a GPO or other
restrictions applied by the System Administrator.
l
Windows is not up to date (even though this is one of the prerequisites).
Solution
1. On the XProtect Smart Client computer, download the vc_redist.x64.exe runtime component for Visual
C++: Microsoft Download Center.
2. Run the executable file as Admin.
3. Clear the cache on the MilestoneXProtect Smart Client side:
a. Go to:
C:\Users\CurrentLogedInUser\AppData\Roaming\Milestone\BriefCam\MilestoneEmbedded.
Note that the AppData folder is a hidden folder. If you do not have hidden
folders enabled on your machine, you can open the AppData folder by
going to the search bar on your Windows Toolbar, typing %appdata% and
pressing Enter.
b. Delete all the contents of this folder. The next time you start a Milestone XProtect client, the
contents of this folder will be re-created.
c. Access the Milestone XProtect embedded client.
4. If this does not work, install the latest Windows update.
Installation and deployment guide | XProtect® Rapid REVIEW
59 | Troubleshooting
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