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Troubleshooting
To troubleshoot issues with the installation, see the Installation Troubleshooting on page 20 section.
Failed fetching camera plugins error
Symptom
In the Camera management section of the BriefCam Administrator Console when trying to add a directory, the
Milestone Integration option is not available and the Failed fetching camera plugins error appears at the
bottom of the screen.
Possible root causes
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A shadow AKKA service is running in the background.
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Ports are blocked in the firewall.
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An antivirus/anti-spam ware is preventing reading/writing to BriefCam folders.
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The BriefCam shared folder is missing sufficient read/write permissions.
Installation and deployment guide | XProtect® Rapid REVIEW
46 | Troubleshooting
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