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Possible root causes
The root cause is often a networking issue (that can be caused by, but is not limited to, an incorrect
configuration).
Before you proceed with the drill-down and the different troubleshooting procedures described below,
perform the most basic checks of networking. Use Powershell TNC (TestNetConnection) to verify that port 80 is
listening where the BOA is installed and that port 8030 is listening where the SSO provider is installed. The
majority of instances where a white screen issue is encountered, will be resolved by a network/firewall
modification, or by a BOA/SSO config file modification (BOA/SSO address correction in the relevant config file
as detailed in the Environment settings not configured properly on page 55 section).
Other items to check include:
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Milestone user permissions
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Server-side/client-side cache issues
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The BriefCam server or Milestone smart client computers have two NICs (Network interfaces)
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Missing XProtect Rapid REVIEW license
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Environment settings not configured properly
Solution
Milestone user permissions
In order to view the BriefCam tab embedded in the Milestone XProtect Smart Client, the user who accesses the
client has to have at least 'Read' permissions defined on the Milestone Management Client.
Installation and deployment guide | XProtect® Rapid REVIEW
50 | Troubleshooting
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