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3. Check that the relevant port is opened in the firewall. You can do this using the Telnet command:
l
In the Control Panel, go to Programs and Features (or Programs).
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Click Turn Windows Features on or off.
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Select the box for Telnet Client.
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Click OK.
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In the command prompt (type CMD in the Windows search box), type: telnet <IP address of
server> <port> and press Enter.
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If you see a blank cursor, the connection is fine
4. Check the Data folder for sufficient permissions. The current logged in user should have read/write
permissions.
Installation and deployment guide | XProtect® Rapid REVIEW
48 | Troubleshooting
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