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7. In the BriefCam Administrator Console, go to Settings > Environment settings and search for the
SSOEndpoint setting. If the value is set to localhost, change it to the BriefCam server’s IPaddress, that
is: http://[BriefCam server IPaddress]:8030/Milestone.
8. Restart the following:
a. In the BriefCam Administrator: the Milestone SSO Provider service and the VS Server service.
b. The BOA application pool of the IIS.
c. Milestone XProtect Smart Client.
9. Clear the cache as described in the Clearing Server/Client Cache on page 52 section.
Missing license
The BriefCam Open API (BOA) is the communication between BriefCam and the Milestone SSO.
1. Check the BOA log at C:\Logs\Milestone\BOA – It could, for example, point to a missing license.
2. Check that the BOA license product exists at localhost:1947.
Environment settings not configured properly
In rare scenarios, you’ll need to manually configure SSO-related settings making sure that each of the config
file's settings are pointing to the proper server hostname.
1. In the BriefCam Administrator Console, go to Settings>Environment settings and search for the
SSOEndpoint setting. If the value is set to localhost, change it to the BriefCam server’s IPaddress, that
is:http://[BriefCam server IPaddress]:8030/Milestone.
2. Open the MilestoneSSOProvider.exe.config file (located at: C:\Program Files\BriefCam\BriefCam Server)
and find the AuthenticatorAddress value.
3. If the value is set to localhost, change the value to the BriefCam server. If there are multiple NICs, this
should point to the Milestoneserver.
Installation and deployment guide | XProtect® Rapid REVIEW
55 | Troubleshooting
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