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Possible root causes
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BriefCam and Milestone are installed on the same computer, which causes the IIS services to conflict
since the same ports are in use. As detailed in the prerequisites, a dedicated machine for BriefCam is
required.
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The IIS components are not configured on the current server. This may be because of a custom
operating system image that includes certain restrictions, such as the IIS is not installed, only a
restricted list of components was installed, or the Sysadmin restricted those components to be
installed/configured by external installers.
Solution
1. From the Windows Control Panel, open Programs and Features.
2. Click Turn Windows features on or off.
3. From the list, make sure that all the Internet Information Services that appear in the illustration below
are available.
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If any of the below is missing, add it.
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Restart the computer.
Installation and deployment guide | XProtect® Rapid REVIEW
57 | Troubleshooting
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