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From the Windows Services, try restarting the BriefCam VSService.
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If the service fails to start, then check the BCUser settings in the Computer Management
console.
3. If the issue still is not solved, check the Milestone client-side logs at C: \Users\[CURRENT
USER]\AppData\Roaming\BriefCam\Client\logs.
Clearing Server/Client Cache
Sometimes on a system where not all the components were installed correctly and the embedded client
previously showed a white screen, clearing the Milestone client cache can solve the issue.
To clear the cache on the BriefCam server-side:
1. Go to: C:\Users\CurrentLogedInUser\AppData\Roaming\Milestone.
Installation and deployment guide | XProtect® Rapid REVIEW
52 | Troubleshooting
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