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1. In the Milestone XProtect Smart Client, check that the user accessing the XProtect Smart Client has Read
permissions.
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If the user exists but does not have Read permissions – assign the user the necessary permissions.
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If the user does not exist:
a. Create the user by accessing XProtect Management Client. The user will be created automatically
in BriefCam when the user accesses XProtect.
Do not manually create the user in the BriefCam Administrator Console. If the user is created
manually and has the same user name in Milestone XProtect, you will see a white screen in
XProtect Smart Client.
b. You can log into the BriefCam Administrator Console’s Users section and verify that the
Milestone user is there with the type set to SAML.
2. Try to access the smart client using this user and check the BriefCam tab.
Note that by default the user who runs the BriefCam services is the
BCUser. You may still see the white screen issue if the user configured as
BCUser was disabled, for example, after moving to a domain. To solve this
issue:
Installation and deployment guide | XProtect® Rapid REVIEW
51 | Troubleshooting
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