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4. In the BriefCam.MilestoneEmbeddedViewer.dll.config file (located at: C:\Program
Files\Milestone\XProtect Smart Client\MIPPlugins\BriefCam), both the serverAddress and the
boaServer address need to point to the BriefCam server. If there is more than one NIC, use the IP
address of the BriefCam server. Below are detailed instructions of how to do this:
a. Scroll to the bottom of the file and look for the following lines: <add key=”serverAddress”
value=”http://computer’s_hostname/synopsis/” />
b. Change the values to match your BriefCam server (the XPRR Computer). For example, if the
BriefCam XPRR computer is called RapRev, the value will look as follows:
http://RapRev/synopsis/
c. Find this row: <add key=”boaServerAddress” value=”http://cmputer’s_hostname/BOA/” />
d. Change the value point to your Milestone server. For example: http://RapRev/BOA/
5. Restart the following:
a. In the BriefCam Administrator: the Milestone SSO Provider service and the VS Server service.
b. The BOA application pool of the IIS.
c. Milestone XProtect Smart Client.
6. Clear the cache as described in the Clearing Server/Client Cache on page 52 section.
Server unavailable error
Symptom
After installing BriefCam and trying to open the BriefCam Administrator Console, a Server Unavailable error
appears. When opening F12 (debug mode), the following is seen:
Installation and deployment guide | XProtect® Rapid REVIEW
56 | Troubleshooting
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