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Chapter 18 Services and Support
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Chapter 18 Services and Support
Service Commitments : Micsig guarantees that the products are manufactured and tested according to national
standards or enterprise standards, no unqualified products will leave our factory and the first-class customer
services are provided for all sold products. The warranty period for our products is three years since date of
shipment, and six months for the sold spare parts and the product repair and maintenance. For the details of
warranty service, please read the “Scope of Limited Warranty and Services” chapter. Micsig provides lifetime repair
and maintenance services for products. In accordance with the relevant provisions of after-sale service of industrial
products and the enterprise’s own capacities, Micsig commit as follows:
Repair Commitments : Micsig commits to use the original factory parts for products returned by the user for
repair (under warranty or not) and the commissioning and testing standards are identical with new products. Micsig
the obligation to inform the customer, but without any other obligations for non-product defects or products with
decreased performance not for objective reasons.
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