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Owner’s Manual 43
Troubleshooting
Condition/Problem Things to Check Solution
Unit rocks/does not
sit level
Check leveler adjustment Adjust levelers until machine is level.
Check surface under unit Adjustment may not be able to compensate for extremely uneven
surfaces. Move machine to level area.
Pedals loose/unit diicult
to pedal/ Pedals seem to
skip or slip with a sudden
increase in RPM
Check pedal to crank
connection
Pedal should be tightened securely to crank arm. Be sure
connection is not cross-threaded.
Check crank arm to axle
connection
Crank arm should be tightened securely to axle.
Check drive belt tension Refer to the “Adjust the Belt Tension” procedure. Contact
Customer Service (if inside US/Canada) or your local distributor
(if outside US/Canada).
Clicking sound when
pedaling
Check pedal to crank
connection
Remove pedals. Make sure there is no debris on threads, and
reinstall the pedals.
Seat post movement Check adjustment knob pin Be sure adjustment pin is locked into one of the seat post
adjustment holes.
Check locking knob Be sure knob is securely tightened.
Console continuously
displays a video of machine
features
Console is in demonstration
mode
Press and hold the hidden button beside the JRNY QR code on the
Console for 3 seconds. The hidden button is centered in the text to
the left of the QR code. The setting will take eect after the next
time the machine goes into Sleep Mode.
Console displays an update
prompt
Console Allow the Console updates to run. The screen may go dark
during the update process. Do not turn the power o or leave
the machine unattended. Once the updates are completed and
the Power-Up Mode screen is displayed, the machine may be
powered o.
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