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104
Error messages
If the “Start/Stop” button is pressed while the machine is not correctly set up or if an incorrect operation is performed, the
machine stops and informs you of the error with a buzzer and an error message. If an error message appears, correct the problem
according to the instructions in the message.
To close the message, touch or perform the correct operation, then touch . If the message appears again, consult
your nearest authorized Brother dealer.
Error messages Cause/solution
1 Cannot change the configuration of the characters. This message is displayed when there are too many characters in the curved
text arrangement. Change the text arrangement or the embroidery frame.
2 Cannot recognize the data for the selected pattern.
The data may be corrupted. Please turn off the
power and turn on again.
This message is displayed when trying to recall damaged pattern data or
data created using another manufacturer’s data design system. Turn the
machine off, then on again to return it to its normal condition.
3 Change to a larger embroidery frame. This message is displayed when the thumb screws of the Embroidery Frame
Holder are loose. Using the included 3-way screwdriver, firmly tighten the
two thumb screws. (page 52)
This message is displayed when the installed embroidery frame is too small.
Check which embroidery frames can be used, and then install a larger
embroidery frame. (page 49)
4 Check upper and bobbin thread. This message is displayed when the thread tension is too tight. Check the
tensions of the upper thread and bobbin thread, and then adjust them.
(page 81)
This message is displayed when the upper thread breaks or the thread
comes out of the thread tension disc or a thread guide. Check that the thread
passes under the upper and middle thread guides, and correctly thread the
upper thread. (page 62)
This message is displayed when lint or dust has accumulated in the thread
tension disc. Remove the thread tension knob, and then remove any lint or
dust accumulated between the tension disc washers. (page 94)
This message is displayed when the bobbin thread breaks or runs out.
Check that there is thread on the bobbin and that approximately 50 mm
(approx. 2 inches) of thread has been pulled out, and then re-install the
bobbin. (page 23)
This message is displayed when there may be another cause. Refer to “The
upper thread breaks.” on page 100 or “The bobbin thread breaks.” on
page 101. Touch to advance or reverse through the stitching. (page 69)
5 Failed to save file. This message is displayed when you try to save more than 100 settings
screen image files in the USB media. In this case, delete a file from the USB
media or use different USB media.
6 Go to Embroidering Screen and press the unlock
key.
This message is displayed when the thread trimming button is pressed while
a screen other than the embroidering screen is displayed. Display the
embroidering screen.
7 Inappropriate needle stop position This message is displayed when the needle has stopped at an incorrect
position. Turn the handwheel so that the mark on the handwheel is at the top,
and then touch .
8 Needle threader error This message is displayed when the automatic needle-threading mechanism
does not operate correctly. Remove the thread entangled in the automatic
needle-threading mechanism, and then touch .
9 Needle threader is in threading position. This message is displayed when another operation is performed while the
automatic needle-threading mechanism is threading the needle. Press the
automatic needle-threading button, and then perform the other operation
after the needle is threaded. (page 65)
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