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98
Please be sure to reset the settings of your machine to
delete the following data.
• all saved data
• customized settings
a
Touch , and then touch beside [Reset
to Default].
b
Touch .
If the machine stops operating correctly, check the
following possible problems before requesting service.
You can solve most problems by yourself. If you need
additional help, the Brother support website offers the
latest FAQs and troubleshooting tips. Visit us at https://
s.brother/cpcab/ .
If the problem persists, contact your authorized Brother
dealer or the nearest Brother authorized service center.
List of Symptoms
If you have a minor problem with your machine, check the
following solutions.
If the reference page is “*” or the suggested remedy does not
correct the problem, contact your authorized Brother dealer.
Touch for
advice about minor embroidering problems during
embroidering.
Touch at any time to return to the original screen.
BEFORE LENDING OR DISPOSING
OF THE PRODUCT
Note
• Do not turn the main power to OFF while the
[Deleting...] screen is displayed.
TROUBLESHOOTING
Symptom
Probable Cause/Remedy Page
The machine does not operate.
The machine is not turned on. 18
The machine has not been unlocked. 67
The “Start/Stop” button was not pressed. 67
The embroidery frame cannot be attached to the
machine.
The Embroidery Frame Holder attached to the
machine is not appropriate for the selected
embroidery frame.
53
The embroidery frame cannot be removed or
attached.
Depending on the position where the machine’s
carriage has stopped, it may be difficult to
remove or attach the embroidery frame.
• Touch to position the carriage, so the
embroidery frame can easily be removed or
attached.
53
The needle breaks.
The needle is not installed correctly. 94
The needle set screw is loose. 94
The needle is bent or blunt. 94
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