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Chapter 12 Remote Desk Operations
The Remote Desk application launches the TeamViewer Quick Support program, which is a simple, fast and secure
remote control interface. You can use the application to receive remote support from BOSSCOMM Tech Support
Center, colleagues, or friends, by allowing them to control your IFIX-980 tablet on their PC via the TeamViewer software.
If you think of a TeamViewer connection as a phone call, the TeamViewer ID would be the phone number under which
all TeamViewer Clients can be reached separately. Computers and mobile devices that run TeamViewer are identified
by a globally unique ID. The first time the Remote Desk application is started, this ID is generated automatically based
on the hardware characteristics and will not change later on.
Make sure the IFIX-980 intelligent scan is connected to the Internet before launching the Remote Desk application, so
that the Display Tablet is accessible to receive remote support from the third party.
Chapter 13 Troubleshooting
When the display tablet does not work properly:
Make sure the tablet has been registered online.
Make sure the system software and diagnostic application software are properly updated.
Make sure the tablet is connected to the Internet.
Check all cables, connections, and indicators to see if the signal is being received.
When battery life is shorter than usual:
This may happen when you are in an area with low signal strength.
Turn off your device if is not in use.
When you cannot turn on the tablet:
Make sure the tablet is connected to a power source or the battery is charged.
When you are unable to charge the tablet:
Your charger maybe out of order. Contact your nearest dealer.
You may be attempting to use the device in an overly hot/cold temperature. Try changing the charging environment.
Your device may have not been connected to the charger properly.
Check the connector.
NOTE: If your problems persist, please contact AUTEK/BOSSCOMM’s technical support
personnel or your local
selling agent.
Chapter 14 About Battery Usage
Your tablet is powered by a built-in Lithium-ion Polymer battery. This means that, unlike other forms of battery
technology, you can recharge your battery while some charge remains without reducing your tablet’s autonomy due
to the “battery memory effect” inherent in those technologies.
DANGER:
The built-in Lithium-ion Polymer battery is factory replaceable only;
incorrect replacement or tampering with the
battery pack may cause an explosion.
Do not use a damaged battery charger.
Do not disassemble or open crush, bend or deform, puncture or shred.
Do not modify or remanufacture, attempt to insert foreign objects into the battery, expose to fire, explosion or
other hazard.
Make sure to use the charger and USB cables only that come together in the package. If you use the other
charger and USB cables, you might incur malfunction or failure of the device.
Only use the charging device that has been qualified with device per the standard. Use of an unqualified
battery or charger may present a risk of
fire, explosion, leakage, or other hazard.
Avoid dropping the tablet. If the tablet is dropped, especially on a hard surface, and the user suspects damage,
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