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1
me button for service, concierge or informa‐
tion calls
2
SOS button cover
3
SOS button
#
To make a Mercedes me call: press button
1.
#
To make an emergency call: press SOS
button cover 2 briefly to open.
#
Press and hold SOS button 3 for at least
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system.
Using the voice dialog system you access the
desired service:
R
Concierge Service (if the service is activated)
R
Accident and breakdown management
(/ page 316)
R
Mercedes-Benz Customer Center for general
information about the vehicle
You can find information on the following topics:
R
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest authorized Mercedes-Benz Center
R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (/ page 315).
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
R
You have access to a GSM network.
R
The contract partner's GSM network cover‐
age is available in the respective region.
R
The ignition is switched on so that vehicle
data can be transferred automatically.
Multimedia system:
4
Phone
5
ª Contacts
#
Call Mercedes me connect.
The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
314
Multimedia system
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