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en Troubleshooting
36
Fault Cause and troubleshooting
The control panel
cannot be opened.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page37
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page30
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page23
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→"Descaling", Page30
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→"Customer Service", Page37
Malfunction
▶
Do not use deionised or filtered water.
→"Determining the water hardness before switching on the appliance for the first time",
Page11
The sensor is defective.
▶
Call the after-sales service.
→"Customer Service", Page37
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The interior lighting
does not work.
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→"Basic settings", Page23
The LED light is defective.
▶
Call the after-sales service.
→"Customer Service", Page37
Maximum operating
time reached.
To prevent an unwanted permanent operation, the appliance automatically stops heating
after several hours if the settings are unchanged. A message appears in the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
1.
To continue operation, switch the appliance off and on again using
. Reset and start
the operation.
2.
If you do not need to use the appliance, press to switch it off.
Tip:To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→"Time-setting options", Page14
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