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Troubleshooting en
35
26 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ If the appliance is defective, call Customer Service.
→"Customer Service", Page37
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord of this appliance is damaged, it
must be replaced by trained specialist staff.
26.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not
working.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Electronics fault
1.
Disconnect the appliance from the power supply for at least 30 seconds by switching off
the fuse.
2.
Reset the basic settings to the factory settings.
→"Basic settings", Page23
"Sprache Deutsch"
appears in the dis-
play.
There has been a power cut.
▶
Configure the initial configuration settings.
→"Performing initial start-up", Page12
The operation does
not start or is inter-
rupted.
Different causes are possible.
▶
Check the notifications that appear on the display.
→"Displaying information", Page13
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page37
Appliance does not
heat up.
Demo mode is switched on.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and then on again.
2.
Switch off demo mode in the basic settings within approx.5minutes.
→"Changing the basic settings", Page24
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
The time is not dis-
played when the ap-
pliance is switched
off.
Basic setting has been changed.
▶
Change the basic setting for the time display.
→"Basic settings", Page23
Appliance door can-
not be opened.
The cleaning function locks the appliance door; lights up in the display.
▶
Allow the appliance to cool down until
goes out in the display.
→"Pyrolytic activeClean cleaning function", Page28
The childproof lock locks the appliance door.
▶
Deactivate the childproof lock using the setting ring.
→"Childproof lock", Page23
You can switch off the lock in the basic settings.
→"Basic settings", Page23
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
The control panel
cannot be opened.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
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