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19.7.3 Ice Quality:
19.7.3.1 Odor, greyish color, or off- tasting
1. Check for mineral scale build up on the evaporator plate.
a. Initiate a clean cycle with a recommended nickel-free cleaner.
2. Does the supply water have a high mineral content?
a. Installation of a water filter in the supply line is recommended.
3. Are any food types (or items) stored in the ice bin?
a. If so remove them.
19.7.3.2 Ice Clumps
1. Look for clumps of ice in the bin.
a. Ice machines with low consumption rates tend to have “fused” or
clumped ice. This is caused by water refreezing and fusing cubes
together.
b. In severe cases, the ice will become stale and frosty in appearance.
19.7.3.3 Small Cubes
1. How often is ice being consumed?
a. As mentioned above, low consumption rates affect ice quality. Unused
ice will melt while inside the storage bin. This is often more noticeable
when the bin is less than ¼ capacity.
2. Is the water supply adequate? Look for a restricted supply filter.
3. Look for loss of water in the reservoir. Is the drain or drain valve seeping?
4. Is the water distribution tube restricted?
a. Initiate a clean cycle with a recommended nickel-free cleaner.
19.7.4 Plumbing Issues:
1. Is the drain hose aligned properly with the drain?
2. Is the ice machine draining properly?
a. Avoid kinks and restrictions in the drain line.
b. Check for foreign objects blocking the inside of the drain system
(inside and outside the machine).
c. Ensure that the drain pump is installed level.
d. NOTE: It is recommended that external plumbing issues should be
address by a licensed plumber.
19.7.5 Drain Pump Troubleshooting:
19.7.5.1 Check the following if the ice machine isn’t working
Make sure there is voltage at the receptacle.
Make sure the ice machine is turned “On”.
Make sure the ice bin is not full.
Confirm the operating status of the drain pump.
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