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19
12. TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
There is water in the drip tray (A19) The unit will discharge small amount of
water into the drip tray during normal
operations.
Regularly empty and clean the drip tray
No espresso coee is delivered No water in the tank (A7) Fill the tank
Only the OK light (B6) is on to indicate
that the coee or steam circuit is empty
Press the button corresponding to the
OK
light to ll the circuit
The coee lter (C3) or (C4) is clogged Rinse the lters under abundant running
water.
Coee grind too ne or too much coee Adjust coee dose and grinding
The tank (A7) has been inserted
incorrectly and the valves on the
bottom are not open
Press the tank down lightly to open the
valves on the bottom
Scale in the water circuit Descale as described in section “11.
Descaling”
The portalter (C1) cannot be attached
to the appliance
The ground coee is too much Repeat step 1 Grinding & dosing (Section “3.
Coee delivery”), using a lower dosing quan-
tity. If you are using the single lter, make
sure that the 1X light (B5) is on.
The espresso coee drips from the
edges of the portalter (C1) rather than
the holes
The portalter is inserted incorrectly Attach the portalter correctly and rotate
rmly as far as it will go
The coee lter is clogged • Rinse the lters under abundant running
water.
• Use a coarser grinding setting
The coee crema is too light
• Flowing fast like water
• Light and pale Crema
The appliance settings need reviewing • Adjust grinding setting
to a ner setting
• Make sure ground quantity is at
indicator level (see “3.2 The perfect
dose”)
The coee crema is too dark
• Flowing in drips or not at all
• Crema very dark and not uniformed
The appliance settings need reviewing • Adjust grinding setting to a coarser
setting
• Make sure ground quantity is at indica-
tor level (See “3.2 The perfect dose”)
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