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38 39
36
BAKING PROBLEM CAUSE
Cakes high in middle with
crack on top
•
Oven temperature too high
•
Baking time too long
•
Pans touching each other or oven walls
•
Incorrect rack position
•
Pan size too small
Piecrust edges too brown
•
Oven temperature too high
•
Edges of crust too thin
COOKTOP
PROBLEM POSSIBLE CAUSE SOLUTION
Burner will
n
ot ignite
There is no power
to the range.
Check that range is properly connected to
3- or 4-wire, 240V power supply.
B
urner
will not
o
perate
First time use. Air
still in the gas line.
Turn on any one of the surface burner knobs
to release air from the gas lines.
Control knob is
not set correctly.
Push in knob before turning to a setting.
The burner port
is clogged.
Clean burner port opening using a stiff, nylon
toothbrush or a straightened paper clip.
B
urner
Flames are
uneven,
yellow
a
nd/or
noisy
Burner port(s)
are clogged.
Clean burner port opening using a stiff, nylon
toothbrush or a straightened paper clip.
Burner caps are
not positioned
properly.
Place burner caps so that the alignment
pins are properly aligned with the slots.
Propane gas is
being used.
The range should be converted to LP gas
by a qualified technician.
B
urner
flame is
too high or
t
oo low
Cooktop gas
supply is not
correct.
Ensure the range is set for the correct
gas type. It is factory set for natural gas. If
connected to LP gas the burners should be
converted to LP gas with the orifice/injector kit
supplied and the pressure regulator converted
to the LP gas setting by a qualified technician.
The gas
pressure is not
correct.
Make sure the pressure regulator is installed
correctly and the gas line pressure is
correct. See Installation Instructions.
B
urner
makes
popping
n
oises
The burner is wet. Allow the burner to dry before using.
The burner cap and/
or gas spreader
is not positioned
correctly.
Place burner caps so that the alignment
pins are properly aligned with the slots.
E
xcessive
heat
around
c
ookware
on cooktop
The cookware
is not the
proper size for
the burner.
Use cookware with a bottom surface
approximately the same size as the cooking
area and burner. Cookware should not
extend more than 1" (2.5 cm) outside the
cooking area. Adjust the flame so that it
does not come up around the cookware.
Troubleshooting
37
PROBLEM POSSIBLE CAUSE SOLUTION
Cooking
results are
n
ot what
expected
Using incorrect
cookware
See the “Cookware” section.
The control knob
is not set to the
proper heat level.
See the “Controls” section.
OVEN
PROBLEM POSSIBLE CAUSE SOLUTION
Oven is not
heating
No power to
the range.
Check the circuit breaker or fuse box
to your house. Make sure there is
proper electrical power to the oven.
Oven control
not turned on
Make sure the oven temperature
has been selected.
O
ven is not
c
ooking evenly
Not using the
correct bake ware
or oven rack
position
Refer to cook charts for recommended
rack position. Always reduce recipe
temperature by 25 °F (15 °C) when
baking with Convention Bake mode.
O
ven display
stays Off.
Power interruption Turn off power at the main power
supply (fuse or breaker box). Turn
breaker back on. If condition
persists, call for service.
C
ooling fan
continues to
run after oven
is turned off
The electronic
components have
not yet cooled
sufficiently
The fan will turn off automatically
when the electronic components
have cooled sufficiently.
O
ven light is
not working
properly
Light bulb loose
or burned-out.
Reinsert or replace the light bulb.
Touching the bulb with fingers
may cause the bulb to burn out.
O
ven light
stays on
Door is not
closing
completely
Check for obstruction in oven
door. Check to see if hinge is
bent or door switch broken.
C
annot remove
lens cover
Soil build-up
around the lens
cover.
Wipe lens cover area with a clean,
dry towel prior to attempting to
remove the lens cover.
C
lock and timer
a
re not working
properly
No power to
the range.
Check the circuit breaker or fuse box
to your house. Make sure there is
proper electrical power to the oven.
E
xcessive
M
oisture
When using bake mode, preheat the
oven first. Convection Bake and
Convection Roast will eliminate any
moisture in the oven.
P
orcelain Chips
Porcelain interior
is chipped by
oven racks
When removing and replacing oven
racks, always tilt racks upward and
do not force them to avoid
chipping the porcelain.
FOR MORE HELP, VISIT ANCONAHOME.COM OR CALL
THE CONSUMER HELP LINE AT 1-800-350-4562.
Troubleshooting
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