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Table of ContentsSetting Up the LSXUsing the KEF Control AppPlayback and StreamingFAQ and Troubleshooting
6. There is no sound from either speaker.
1. Please make sure that the power cable is plugged in securely both to the speaker
and the AC socket. When it is correctly plugged in, the LED on the Master
Speaker should light up.
2. Please make sure the volume is not muted (the source LED will be blinking).
3. Try adjusting the volume on the KEF Control app or physical remote control.
If the problem persists please contact your local KEF representative or send an email to
support@kef.com.
7. There is no sound from my Slave Speaker.
1. Please make sure that the power cable is plugged in securely both to the speaker
and the AC socket. When it is correctly plugged in, the LED on the Slave Speaker
should light up briey orange and then go o.
2. Please make sure the volume is not muted (the source LED on the Master Speaker
will be blinking)
3. Try adjusting the volume on the KEF Control app or the physical remote control
If the problem persists please contact your local KEF representative or send an email to
support@kef.com.
8. I am experiencing dropouts in my music listening.
If the speakers are experiencing dropouts this may be caused by poor network
connection.
1. It is recommended you connect over 5G.
2. It is recommended you keep the router in line of sight.
3. If the problem persists, try connecting the speaker via the LAN cable directly from
router to speaker ((N) network port).
9. I am experiencing dropouts on my Slave Speaker.
The wireless pairing technology works over a 2.4 GHz frequency. It is recommended
you onboard the speaker to a 5G network rather than a 2.4 G network.
Devices such as microwaves, cordless phones, Bluetooth, mouse or Wi-Fi devices
connected to 2.4GHz that run on the same frequency may cause interference and
result in dropouts. Try to remove this type of device from the vicinity. You can also
make use of network analyzer apps available on the market to check the network and
interference status.
If the problem persists due to heavy interference, please use Cable Mode by plugging in
the inter-speaker cable to the Master and Slave Speakers. Enable Cable Mode inside the
KEF Control app: Settings > Enable Cable Mode.
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