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My memory card has degraded and needs to be replaced
All microSD memory cards wear out after they are overwritten a large number of times. Periodically formatting
the card can extend the useful life and improve performance. Because the dash camera records continuously,
you may need to replace the memory card periodically (Replacing the Dash Cam Memory Card, page 10). Your
device detects memory card errors automatically and alerts you when it is time to format or replace your
memory card.
You can take these actions to help extend the useful life of the memory card.
• Format the memory card at least one time every six months (Formatting the Dash Cam Memory Card,
page 11).
• If the device displays a memory card error alert, first try formatting the memory card (Formatting the Dash
Cam Memory Card, page 11) and then, if necessary, replace the memory card (Replacing the Dash Cam
Memory Card, page 10).
• Turn off the device when your vehicle is not in use.
If your device is not connected to an ignition-switched vehicle power outlet, you should turn off the device
when your vehicle is not in use to prevent the dash camera from recording unneeded footage.
• Transfer saved video footage to a computer.
The memory card lasts longer when more free space is available on the card.
• Use a memory card with a higher storage capacity.
Because higher-capacity memory cards are overwritten less frequently, they usually last longer.
• Use a high-quality memory card with a speed rating of class 10 or higher.
• Purchase your replacement memory card from a high-quality manufacturer and a reputable vendor.
My video recordings are choppy or incomplete
• For the best camera and video results, use a high-quality memory card with a speed rating of class 10 or
higher.
A slower memory card may not record video quickly enough.
• If you are viewing videos on your smartphone using a wireless connection to the camera, try viewing them in
another location with less wireless interference, or try transferring videos to the smartphone (Trimming and
Exporting a Video, page 10).
• Transfer important recordings to a computer or smartphone, and format the memory card (Formatting the
Dash Cam Memory Card, page 11).
• If the device displays a memory card error alert, first try formatting the memory card (Formatting the Dash
Cam Memory Card, page 11) and then, if necessary, replace the memory card (Replacing the Dash Cam
Memory Card, page 10).
• Update your device to the latest software (Map and Software Updates, page 52).
My device does not connect to my phone
• Select Settings > Bluetooth.
The Bluetooth option must be enabled.
• Enable Bluetooth wireless technology on your phone and bring your phone within 10 m (33 ft.) of the device.
• Verify your phone is compatible.
Go to www.garmin.com/bluetooth for more information.
• Complete the pairing process again.
To repeat the pairing process, you must unpair your phone and device (Deleting a Paired Bluetooth Device,
page 40), and complete the pairing process (Live Services, Traffic, and Smartphone Features, page 37).
Troubleshooting 63
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