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10. Troubleshooting
10.1 Common Problems
This chapter explains how to resolve typical problems you may encounter when using the
printer. If you have any problems with the printer, first make sure you have performed the
following tasks correctly.
If you still have problems, contact the product manufacturer's customer service or your local
dealer.
Problem Possible Cause Solution
The LED Indicator is not lit. The Power Cord is not
correctly connected.
Make sure the printer is correctly
connected to the power outlet (electrical
socket) using the Power Cord.
Turn the printer on.
- The Brother Printer
Management Tool shows
Head Open.
- The LED flashes in red.
The Print Head is open. Close the Print Head.
- The Brother Printer
Management Tool shows
Out of Ribbon or Ribbon
Encoder Err.
- The LED flashes in red.
The ribbon has finished. Install a new ribbon roll.
To install a new ribbon roll, see section
3.1 Load the Ribbon
.
The ribbon is installed
incorrectly.
Reinstall the ribbon.
To install the ribbon roll, see section
3.1 Load the Ribbon
.
- The Brother Printer
Management Tool shows
Out of Paper.
- The LED flashes in red.
The label roll has finished. Install a new label roll.
To install a new label roll, see section
3.2 Load the Media
.
The label is installed
incorrectly.
Reinstall the label roll.
To install the label roll, see section
3.2 Load the Media
.
The Gap/Black Mark
Sensor is not calibrated.
Calibrate the Gap/Black Mark Sensor.
- The Brother Printer
Management Tool shows
Paper Jam.
- The LED flashes in red.
The Gap/Black Mark
Sensor is not calibrated.
Calibrate the Gap/Black Mark Sensor.
Make sure the label size is
set correctly.
Set the label size correctly.
Labels may be jammed
inside the Printer Head.
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