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10 Maintenance and servicing
10
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accessed in MY CAR by pressing OK/MENU
and then selecting
Maintenance & repair.
Booking information and data from the
vehicle
If you request an appointment from your vehi-
cle, with your consent, booking information
and data about your vehicle
1
will be transmit-
ted to your preferred retailer.
Using the service
Once the prerequisites have been estab-
lished, all CSB-related menus can be
accessed in MY CAR by pressing OK/MENU
and then selecting
Maintenance & repair.
If the time for the next regularly scheduled
service is approaching, if the vehicle requires
certain types of repairs or if a system needs
to be checked, a message will be displayed.
You will then by guided through the steps
required to book service or repairs.
On-screen service messages
On-screen service message
The pop-up service alert menu offers the fol-
lowing alternatives:
•
Yes: The vehicle will transmit a booking
request as well as vehicle data directly to
your preferred retailer. In return, you will
receive an email from this retailer with a
link to their booking portal. From a smart-
phone or a computer, you can select a
day and time that suits you and specify
any other service requests that you may
have. When you have submitted your
request, it will be entered into the retail-
er's booking portal and you will receive
immediate confirmation online and via
email. The service reminder light in the
vehicle's instrument panel will also be
turned off remotely by Volvo.
•
No: No other messages will be displayed
on the Sensus screen but the Service
Reminder Light on the vehicle's instru-
ment panel will stay on. If you have
answered "No", service can still be
booked manually (see the following sec-
tion).
•
Postpone: The pop-up menu will be dis-
played that next time the engine is
started.
Booking service or repairs manually
Access your Volvo On-Line Service Scheduler
portal from a smartphone or a computer to
select a day and time that suits you and
specify any other service requests that you
may have. When you have submitted your
request, it will be entered into the retailer's
booking portal and you will receive immediate
confirmation online and via email.
My Appointments
This displays booking information.
–
Select Maintenance & repair My
Appointments
.
Transmitting vehicle data
In order for a retailer to access vehicle data,
the information is initially sent to a central
Volvo database (not directly to your retailer)
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This information includes: service requirements, status of various functions, odometer reading and the vehicle's VIN number and software version.
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