User Manual HONEYWELL TH9320WF5003 Touchscreen Programmable Thermostat

• Owner's manual - (English, French, Spanish)

Table of contents

• Features of your Wi-Fi thermostat
• Quick reference: home use
• Quick reference: business use
• Setting up your thermostat
• Connecting to your Wi-Fi network
• Connecting to your Wi-Fi network
• Registering your thermostat online
• Registering your thermostat online
• Setting the time/date
• Setting the fan
• Setting system mode
• Adjusting program schedules
• Adjusting program schedules
• Overriding schedules: home use
• Overriding schedules: business use
• Viewing equipment status
• Setting vacation hold: home use
• Setting holiday/event schedules: business use
• Setting custom events: business use
• Setting holiday schedule: business use
• Setting holiday override: business use
• Initiating occupancy mode: business use
• Customizing screen color
• Setting preferences
• Cleaning the thermostat screen
• Adjusting security settings
• Smart Response Technology
• Pre-occupancy purge
• Compressor protection
• Auto changeover
• Setting advanced preferences
• Setting advanced preferences
• Disconnecting your Wi-Fi network
• Reconnecting your Wi-Fi network
• Unregistering your thermostat
• Changing system setup
• Changing system setup
• Changing system setup
• System setup
• Getting help and responding to alerts
• Software updates
• Troubleshooting
• Glossary
• Regulatory information
• 5-year limited warranty

User Manual HONEYWELL TH9320WF5003 Touchscreen Programmable Thermostat

Features of your Wi-Fi thermostat

With your new thermostat, you can:

• Connect to the Internet to monitor and control your heating/cooling system.
• View and change your heating/cooling system settings.
• View and set temperature and schedules.
• Receive alerts via email and get automatic upgrades.
• View outdoor temperature and humidity (requires Wi-Fi set up and registration).

Quick reference: home use

Quick reference: business use

Setting up your thermostat

Setting up your Wi-Fi programmable touchscreen thermostat is easy.

1. Connect it to your home wireless network.
2. Register online for remote access.

Connecting to your Wi-Fi network

1. Connect the Wi-Fi network.

Note: If your home network is not shown on the list, touch Rescan.

Connecting to your Wi-Fi network

To register your thermostat, follow the instructions below.

Note: The Register Online screen remains active until you complete registration and/or touch Done.

Note: If you touch Done before you register online, your home screen displays an orange alert button telling you to register. Touching that button displays registration information and an option to snooze the task.

Registering your thermostat online

To view and set your Wi-Fi thermostat remotely, you must have a Total Connect Comfort account. Use the following steps.

1. Open the Total Connect Comfort web site.

2. Login or create an account.

Note: If you do not receive a response, check your junk mailbox or use an alternate e-mail address.

3. Register your Wi-Fi thermostat.

After you are logged in to your Total Connect Comfort account, register your thermostat.

3a Follow the instructions on the screen. After adding your thermostat location, you must enter the thermostat’s unique identifiers:

• MAC ID
• MAC CRC

Note: These IDs are listed on the Register Online screen or on the Thermostat ID Card included in the thermostat package. The IDs are not case sensitive.

Registering your thermostat online

When the thermostat is successfully registered, the Total Connect Comfort registration screen will display a SUCCESS message.

You can now control your thermostat from anywhere through your laptop, tablet, or smartphone.

Total Connect Comfort free app is available for Apple® iPhone® iPad® and iPod touch® devices at iTunes® or at Google Play® for all AndroidTM devices.

Setting the time/date

1. Touch the current time. The screen displays Set Time/Set Date.
2. Touch Set Time or Set Date.
3. Touch or until the proper time/ date is displayed.
4. Touch Done to save or Cancel to ignore changes.

Note: This thermostat will automatically update for daylight saving time (if observed in your area) and all date/time information is stored. If the thermostat is connected to Wi-Fi and registered to Total Connect Comfort, the current time is updated from the internet.

Setting the fan

1. Touch FAN to display fan settings.
2. Touch On, Automatic, Circulate, or Follow Schedule.
3. Touch Done to save and exit.

Note: Touch Auto or On to temporarily override the programmed fan schedule.

Setting system mode

3. Touch Done to save and exit.

Note: The Automatic and Emergency Heat system settings may not appear, depending on how your thermostat was installed.

Preset energy-saving schedules

This thermostat uses default Energy Saver settings that can reduce your heating/cooling expenses. To customize settings, see next page.

Home Use

Business Use

Adjusting program schedules

1. Touch MENU.
2. Select Create/Edit Schedule.

• Touch View/Edit to view the full schedule and make a quick adjustment.
• Touch Guide Me to create a schedule by answering simple questions.
• Touch I’ll do it myself to manually create a program schedule. See page 8.

Note: To reduce costs, use the pre-set Energy Saver settings shown above.

Adjusting program schedules

If you selected I’ll do it myself on the Create/Edit Schedule screen (page 7), follow these steps:

3. Touch or to set Heat and Cool temperatures for the Wake period, then touch Done.

Note: Touch Delete Period to eliminate any unwanted time period.

Note: Touch Fan Settings to customize fan settings for any time period.

Overriding schedules: home use

1. Touch or to adjust the temperature (right side of screen) and the Hold Until time (left side). The schedule will resume when the Hold Until time expires.
2. Touch Switch to Permanent Hold to keep the same temperature until you change it or resume the program schedule.
3. Touch Cancel Hold at any time to resume the program schedule.

Overriding schedules: business use

Touch or to adjust the temperature. It will be maintained until the hold time you set.

• To change the hold time, touch the Hold Until arrow buttons. This time can be adjusted up to the maximum time set on the Override Duration screen in Advanced Preferences (page 17).
• Touch Override to use a pre-set occupied temperature if a person uses the room during an unoccupied period. The new temperature will be maintained for 1 hour and can be adjusted up to the maximum time set on the Override Duration screen in Advanced Preferences (page 17).

The programmed schedule will resume when the override timer expires. Touch Cancel Hold at any time to resume the program schedule.

Viewing equipment status

1. Touch MENU.
2. Select Equipment Status.
3. Touch or to view the status of all the equipment your thermostat is controlling. Depending on how your thermostat was installed, the Equipment Status screen can report data about the following systems:

• Heating and cooling
• Fan
• Thermostat information

Setting vacation hold: home use

This feature helps you save energy while you are away, and restores comfortable settings just before you return home.

1. Touch MENU.
2. Select Vacation Mode.
3. Touch or to select the date you leave, then touch Next for further scheduling details, including times of day, temperature settings, return date, and return settings.
4. Review your selections on the last display, and touch Done to save your settings. Touch Back, then Cancel to ignore the changes.

Setting holiday/event schedules: business use

This feature helps you conserve energy when the workplace is unoccupied for special events and holidays.

1. Touch MENU.
2. Select Holiday/Event Scheduler.
3. Select the item you want to schedule.

• Custom Events lets you set up other days for special schedules.
• US and Canadian Holiday options let you select from a list of holidays commonly observed in each country.

Setting custom events: business use

This feature lets you customize temperature settings to be maintained during a specific event. You can set up an event for a specific date or day in a month. The thermostat resumes normal scheduling after the event.

• For Specific Date, you are prompted to select the start date, settings, end date, and frequency for the event.
• For Month/Weekday, you are prompted to select the month, day of the week, week of the month, settings, length of event, and frequency of the event.

4. Review the settings and touch Done to save them. Touch Back, then Cancel to ignore the changes.

Setting holiday schedule: business use

This feature lets you customize temperature settings to be maintained on specified national holidays. The thermostat resumes normal scheduling between selected holidays.

1. Select US Holidays or Canadian Holidays from the Holiday/Event Scheduler menu.
2. Select Add/Edit Holidays. A list of national holidays is displayed.
3. Touch the check box next to each holiday for which you want to maintain specific settings, (Touch or to scroll through the holiday list.) then touch Next. Set the holiday schedule for Occupied or Unoccupied temperatures, depending whether the building will be in use.
4. Touch or to select the Heat and Cool temperatures.
5. Review the settings and touch Done to save them. Touch Back, then Cancel to ignore the changes.

Setting holiday override: business use

This feature lets you customize temperature settings to be maintained from now until a specified date. The thermostat resumes normal scheduling on the date you select.

1. Touch MENU.
2. Select Holiday Mode to display temperatures while you are away on holiday.
3. Touch or to select the Heat and Cool temperatures, then touch Next to select return date.
4. Review the settings and touch Done to save them. Touch Back, then Cancel to ignore the changes.

Note: The cool temperature can only be set higher than the unoccupied program setting and the heat temperature can only be set lower than the unoccupied program setting.

Initiating occupancy mode: business use

This feature keeps temperature at an energy-saving level until you touch Press to start occupancy. When you arrive, touch the button to maintain a comfortable temperature while the room is occupied.

Touch the or buttons to set the temperature or the Hold Until time. The temperature is maintained until the time you set. Temperature returns to an energy-saving level after the timer expires, or the “Occupied” period ends.

Customizing screen color

You can customize your thermostat display to match your décor.

1. Touch Menu.
2. Touch Color Themes.
3. Select the name of a color to use a predefined background, or select Custom to define you own background color and text.

• If you select a color name, the screen shows an example on the left. Touch Done to accept that selection.

• If you touch Custom, the screen gives you instructions. Touch Next to step through the choices; touch Done when you are satisfied with your changes.

Setting preferences

Preference menu options let you select how the thermostat displays information or responds to certain situations.

• Reminders
• Utility Schedule Options
• Backlight
• Smart Response Technology
• Advanced Preferences
• Restore Default Schedule

3. Touch Done to save your settings. Touch Cancel to ignore changes.

Cleaning the thermostat screen

When you select the Clean Screen option, the screen is locked so you don’t accidentally change settings while you clean.

1. Touch MENU.
2. Select Clean Screen. A prompt asks if you want to clean the screen for 30 seconds.
3. Touch Yes. A countdown timer displays elapsed time until the screen is reactivated.

Note: Do NOT spray any liquid directly on the thermostat. Spray liquids onto a cloth, then use the damp cloth to clean the screen. Use water or household glass cleaner. Avoid abrasive cleansers.

Adjusting security settings

You can adjust security options to prevent unauthorized changes to system settings.

1. Touch MENU and select Security Settings.
2. Select Change Lock Mode.
3. Select an option and follow prompts:

Note: If you choose to use a password for additional security, write it here for reference:

Smart Response Technology

This feature (home use only) allows the thermostat to “learn” how long the heating/cooling system takes to reach programmed temperature settings, so the temperature is reached at the time you set.

For example: Set the Wake time to 6:00 am, and the temperature to 70°. The heat will come on before 6:00 am, so the temperature is 70° by 6:00 am.

Note: Select Smart Response Technology in the Preferences menu (“Setting preferences” on page 14).

The message “in recovery” is displayed when the system is activated before a scheduled time period.

Pre-occupancy purge

This business use feature turns on the fan 1 to 3 hours before each “occupied” time period, to provide a comfortable work environment when you arrive.

Compressor protection

The thermostat keeps the compressor off for a few minutes before restarting, to prevent equipment damage. During this “off” time, the message “waiting for equipment” is displayed on screen.

Auto changeover

This feature is used in climates where both air conditioning and heating are used on the same day.

When the system is set to Automatic, the thermostat automatically selects heating or cooling depending on the indoor temperature.

Heat and cool settings must be at least degrees apart. The thermostat will automatically adjust settings to maintain this 3-degree separation.

Note: Select Auto Changeover on the Heating and Cooling System Changeover screen under Advanced Preferences. See “Setting advanced preferences” on page 17.

Setting advanced preferences

You can change options for a number of system functions. Although many options, such as language and temperature indication settings are the same for all setups, others depend on the type of system you have.

1. Touch MENU. The thermostat displays a list of options.
2. Select Preferences > Advanced Preferences. The thermostat displays the first screen of options that you can change.
3. On each screen, make changes as needed, then touch Next to display new options. Repeat this step until you have made all changes. Tables on pages 17-18 explain the screens and options under Advanced Preferences.
4. When you have made all changes, press Done to save and exit.

Advanced Preferences Options (MENU > Preferences > Advanced Preferences)

Setting advanced preferences

Advanced Preferences Options (concluded)

Disconnecting your Wi-Fi network

If you need to disconnect the thermostat from your Wi-Fi network (for example, you’re replacing your router), follow these steps:

1. Touch MENU.
2. Select Wi-Fi Setup.
3. Touch Disconnect from Network. The thermostat will display a question to confirm your selection.
4. Touch Yes to confirm that you want to disconnect from the network. The thermostat will display the Wi-Fi Setup screen.
5. Touch OK to display the menu.

Reconnecting your Wi-Fi network

1. Touch MENU.
2. Select Wi-Fi Setup.
3. Touch the name of the network you want to use. The thermostat may display a password page.
4. To enter a password, touch characters to spell out your home network password, then touch Done.
5. The thermostat displays “Connecting to your network. Please wait...” then a Connection Successful” screen.
6. Touch Next.

• If your thermostat is registered, you will see your signal strength and other status information. Touch Done.
• If the screen displays “Register Online for Remote Access,” follow instructions on page 3.

Unregistering your thermostat

If you remove the thermostat from your Total Connect Comfort website account (for example, you’re moving and leaving the thermostat behind), follow these steps:

1. On mytotalconnectcomfort.com log into your account.
2. Under My Account, select Edit My Profile.
3. Click the Delete My Account button.

Your thermostat will display an orange button that says Register Online.

Changing system setup

If the thermostat is reset to factory default MENU settings, you need to change the thermostat settings to match your heating/cooling system. Your contractor did this when the thermostat was installed. Follow these steps to setup the thermostat, or call your contractor to do it.

1. Touch MENU. The thermostat displays a list of options.
2. Select System Setup. The thermostat displays the first screen of options that you can change.
3. On each screen, make changes as needed then touch Next to display new options. Repeat this step until you have made all changes. Tables on pages explain the System Setup screens and options.
4. When you have made all changes, press Done to save and exit.

Changing system setup

Note: Touch the orange Help button on any screen for more information.

System Setup Options (MENU > System Setup)

Changing system setup

System Setup Options (concluded)

System setup

Note: Your contractor already setup your thermostat. You should not need to perform any setup. Follow these instructions only if you do a factory reset.

Before connecting to your Wi-Fi network, you need to set initial thermostat options to define your heating/cooling system:

• Language
• Home or business

You can customize other options later. Follow prompts on the screen to select appropriate options.

1. Touch the language you want the thermostat to display, then touch Next.
2. Select Home or Business installation, then touch Next.
3. Touch Next, or name the thermostat location—touch THERMOSTAT and follow the rest of the instructions.
4. Select what your thermostat will control and touch Next.

Note: Touch the orange Help button on any screen for more information.

Note: Touch the orange Help button on any screen for more information.

Getting help and responding to alerts

Your thermostat offers two types of assistance, if these assistance options do not answer your questions, review the FAQs (page 23) and troubleshooting tips (page 25).

On screen help

Most displays include an orange Help button.

1. Touch Help to display instructions for using the screen.
2. Touch OK to redisplay the original screen.

On screen alerts

Your home screen will display a large orange button when you need to correct a setting or system problem.

1. Touch the button, the thermostat displays instructions for completing the task to which you were alerted.
2. Touch OK on the instruction display, then carry out the task. When the task is complete, the alert button will no longer be displayed.

Software updates

Honeywell periodically issues updates to the software for this thermostat. The updates occur automatically through your Wi-Fi connection. All your settings are saved, so you will not need to make any changes after the update occurs.

Updates occur in the early morning. After your thermostat receives the software, it reboots, briefly displaying the Honeywell logo. The screen then shows “Updating software...” with a green progress bar. When the update is complete, your home screen will appear as usual.

Note: If you are not connected to Wi-Fi or registered at Total Connect Comfort, you will not get automatic updates.

Troubleshooting

If you have difficulty with your thermostat, please try the following suggestions. Most problems can be corrected quickly and easily.

Display is blank

• Check circuit breaker and reset if necessary.
• Make sure power switch at heating and cooling system is on.
• Make sure furnace door is closed securely.

"Wait” appears on the screen

• Compressor protection feature is engaged. Wait 5 minutes for the system to restart safely, without damage to the compressor.

Heating or cooling system does not respond

• Touch SYSTEM to set system to Heat. Make sure the temperature is set higher than the Inside temperature.
• Touch SYSTEM to set system to Cool. Make sure the temperature is set lower than the Inside temperature.
• Check circuit breaker and reset if necessary.
• Make sure power switch at heating and cooling system is on.
• Make sure furnace door is closed securely.
• If “Wait” is displayed, the compressor protection timer is on. Wait minutes for the system to restart safely, without damaging the compressor (see page 16).

Glossary

Heat Pump heating/cooling system

Heat pumps are used to heat and cool a home. If your old thermostat has a setting for auxiliary or emergency heat, you likely have a heat pump.

Conventional heating/cooling system

Non–heat pump type systems; these include air handlers, furnaces or boilers that run on natural gas, oil or electricity. They may or may not include an air conditioner.

MAC ID, MAC CRC

Alphanumeric codes that uniquely identify your thermostat.

Regulatory information

FCC Compliance Statement (Part 15.19) (USA only)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Warning (Part 15.21) (USA only)

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Interference Statement (Part 15.105 (b)) (USA only)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Section 7.1.2 of RSS-GEN

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of type and maximum or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e.i.r.p.) is not more than that necessary for successful communication.

Section 7.1.3 of RSS-GEN

Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device. year limited warranty

5-year limited warranty

Honeywell warrants this product, excluding battery, to be free from defects in the workmanship or materials, under normal use and service, for a period of five (5) years from the date of purchase by the consumer. If at any time during the warranty period the product is determined to be defective or malfunctions, Honeywell shall repair or replace it (at Honeywell’s option).

If the product is defective,

i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or

ii) call Honeywell Customer Care at 1-800-468-1502. Customer Care will make the determination whether the product should be returned to the following address: Honeywell Return Goods, Dock 4 MN10-3860, 1885 Douglas Dr. N., Golden Valley, MN 55422, or whether a replacement product can be sent to you.

This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Honeywell that the defect or malfunction was caused by damage which occurred while the product was in the possession of a consumer.

Honeywell’s sole responsibility shall be to repair or replace the product within the terms stated above. HONEYWELL SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

THIS WARRANTY IS THE ONLY EXPRESS WARRANTY HONEYWELL MAKES ON THIS PRODUCT. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE FIVE-YEAR DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

If you have any questions concerning this warranty, please write Honeywell Customer Relations, 1985 Douglas Dr, Golden Valley, MN 55422 or call 1-855-733-5465.