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English - 57
05 TROUBLESHOOTING
troubleshooting and
information code
STORING AND REPAIRING YOUR MICROWAVE OVEN
Repairs should only be made by a qualified service technician.
If oven requires servicing, unplug the oven and contact SAMSUNG
Customer Service.
When calling, please have the following information ready:
• The model number and serial number (can be found inside the oven door)
• Warranty details
• Clear description of the problem
If oven must be temporarily stored, choose a clean dry place as dust and dampness can cause
damage.
TROUBLESHOOTING
If you have problems with your oven, try the solutions suggested below. They may save you the
time and inconvenience of an unnecessary service call.
Neither the oven’s display nor the oven operate.
• Make sure the plug is properly connected to a grounded outlet.
• If the wall outlet is controlled by a wall switch, make sure the wall switch is turned on.
• Remove the plug from the outlet, wait ten seconds, then plug it in again.
• Reset the circuit breaker or replace any blown fuse.
• Plug the oven into a dierent outlet.
• Plug a dierent appliance into the outlet. If the other appliance doesn’t work, call a
qualified electrician to repair the wall outlet.
The oven’s display works, but the power won’t come on.
• Make sure the door is closed securely.
• Check if any packaging material or anything else is stuck in the door seal.
• Check if the door is damaged.
• Press Cancel twice and enter all cooking instructions.
The oven does not start when you press the start button.
• Make sure the door is closed completely.
NQ50H5537KB_EU_DE68-04306N-03_EN.indd 57 9/6/2017 2:07:30 PM
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