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59
Troubleshooting
Problem Possible Reason Solution
Float valve
does not rise
Food debris on oat valve or
oat valve silicone cap.
Remove oat valve from lid and clean thoroughly.
Perform Initial Test Run to check for function. Record
ndings and contact Customer Care.
Too little liquid in the inner pot.
Check for scorching on bottom of inner pot.
Add thin cooking liquid according to size:
6 Quart - 1.5 cups (12 oz / 375 mL)
8 Quart - 2 cups (16 oz / 500 mL)
Float valve silicone cap
damaged or missing.
Install silicone cap or replace oat valve entirely.
Float valve obstructed by lid-
locking mechanism
Tap oat valve with a long utensil. If the oat valve does
not drop, press Cancel and contact Customer Care.
No heat in the inner pot
Check for scorching on bottom of inner pot.
Add thin cooking liquid according to size:
6 Quart - 1.5 cups (12 oz / 375 mL)
8 Quart - 2 cups (16 oz / 500 mL)
Inner pot base may be
damaged
Perform Initial Test Run to check for function and
record ndings. Contact Customer Care.
Minor steam
leaking/hissing
from steam
release valve
during cook
cycle
Quick release button not in
Seal position
Flick quick release button to ensure it is in the Seal
position.
Cooker is regulating excess
pressure
This is normal. No action required.
Steam gushes
from steam
release valve
when quick
release button
is in Seal
position
Not enough liquid in the inner pot
Add thin cooking liquid according to size:
6 Quart - 1.5 cups (12 oz / 375 mL)
8 Quart - 2 cups (16 oz / 500 mL)
Pressure sensor control failure
Contact Customer Care.
Steam release valve not
seated properly
Flick quick release button to ensure it is in the Seal
position.
Display remains
blank after
connecting the
power cord
Bad power connection or no
power
Inspect power cord for damage. If damage is
noticed, contact Customer Care.
Check outlet to ensure it is powered.
Cooker’s electrical fuse has
blown
Contact Customer Care.
Occasional
clicking or light
cracking sound
The sound of power switching
and expanding pressure
board when changing
temperatures
This is normal; no action needed.
Bottom of the inner pot is wet
Wipe exterior surfaces of inner pot. Ensure heating
element is dry before inserting inner pot into cooker
base.
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