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414 CUSTOMER ASSISTANCE
This is why you should always talk to an
authorized dealer’s service manager first. If for
some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need
assistance. If an authorized dealer is unable to
resolve the concern, you may contact the FCA
US LLC's Customer Assistance center.
Any communication to FCA US LLC’s customer
center should include the following information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA US LLC C USTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US
V
IRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, FCA US LLC has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with FCA
US LLC by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
21_RUP_OM_EN_USC_t.book Page 414
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