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Troubleshooting
No pellets in the firebox.
Assuming that you’ve charged the firebox so that there
are pellets in the auger tube, turn the grill on and press
the power button to send the control to cycle 0.
Examine the auger bit through the firebox to see if it’s
turning.
If it is and there aren’t any pellets coming through, they
are bridged up over the auger’s intake. Turn the grill off,
sift the pellets around inside the hopper, and put the
grill back into cycle 0. Wait until the pellets emerge into
the firebox. It may take up to 2 full cycle 0’s to get
pellets all the way through the auger tube. Once they
emerge, turn the grill off and start it again all the way
through the 0-1-2-3 cycles to fire it up.
It may take more if the auger is not turning. Listen for
the auger motor. If the auger motor is engaged and the
auger bit is not turning, then there is a broken linkage
between the motor and the auger shaft. Call technical
support on 530-347-9167, opt. 1.
I have uneven heating.
Uneven heat can be corrected by making small
adjustments to your heat shield placement. Try sliding
the shield toward the hot side in ¼ inch increments
while taking note of the temperature changes. Using
the Heat shield adjustment rod, a centered heat shield
should be positioned approximately at the “0” mark on
the rod. The depth to which the rod is threaded into the
receiving nut varies, so some experimenting might be
needed to find the perfectly adjusted “0” point on your
rod. Once you find the best heat shield placement, we
encourage you to mark that distance on the heat shield
adjustment rod. That way, you can subsequently repeat
the positioning whenever the grill is relocated or the
burn pot is cleared internally.
Loud clicking sound when the auger is running.
TThis is typically the sound of a stripped/slipping
gear within the auger’s gearbox. Auger assembly
replacement will be needed.
Grill didn’t light (FAL message).
There may be too much ash in the firebox. Wait until
it cools off, and clean out the ash. Alternatively,
pellets may have overfilled the firebox. Never turn
the grill off and on repeatedly as this will overfill the
firebox with pellets. Each time the grill displays “0”
on start-up, it feeds a full load of pellets into the
burn pot. The igniter won't light the pellets unless air
can flow freely through the combustion chamber.
The combustion fan may not have been operating.
Check to make sure that the fan blades turn freely
and the fan runs on cycles 2 and 3 of the 0-1-2-3
sequence.
The auger might not have turned pellets into the
burn pot. Refer to “No pellets in the firebox” above.
If there isn’t any ash or pellet buildup, the fan works
properly, and fresh pellets are feeding in, your
igniter is most likely out and the grill will require a
replacement.
*The grill can be manually lit if the igniter is out. Charge
the burn pot with a handful of pellets, and light them with
a propane torch or. Once the pellets are able to maintain
a flame by themselves, plug the grill in so it displays “off.”
Hold the “power” button for 10 seconds. The grill will
initially display “0” but then skip to a temperature reading
while turning on the fan and auger. Let the grill come to
150 then select your grilling temperature like normal.
Green Mountain Grills Troubleshooting
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