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Troubleshooting
Otherwise, check to make sure you do not have
aluminum foil on the grease tray that is blocking the
thermal sensor. It is okay to wrap your tray in foil.
However it must be wrapped tight to the metal, and the
hole as well as the half-moon cutout must be punched
out of the foil to ensure proper airflow.
A simple way to check the thermal sensor is to look at
the initial temperature reading the grill gives after the
0-1-2-3 start-up process. This temperature should be
close to the ambient air temperature since the grill has
not yet had a chance to heat up.
Improper shield placement will result in issues coming
to temperature. When using the heat shield adjustment
rod, a centered heat shield should be positioned
approximately at the “0” mark on the rod. The depth to
which the rod is threaded into the receiving nut varies,
so some experimenting might be needed to find the
perfectly adjusted “0” point on your rod.
Ensure the grease tray is installed correctly. See the
previous page for proper installation.
Smoke is coming out of the hopper.
Make sure your burn pot is empty of ash and pellets.
Make sure the hopper lid stays closed when you have
the grill on. Press firmly down on each of the corners of
the lid to make certain it is closed tight. If a corner of
the lid sits up even 1/8 inch while the lid is flat, a
warped hopper lid is your issue.
You can test this by running 2 sheets of tin foil over
your hopper then closing the lid down on top of the
foil to make a temporary seal, hopefully preventing
smoke from traveling through your hopper.
Ensure the combustion fan spins freely and is not
damaged.
Ensure the pellet dump door is closed tight. Often, it
doesn’t get pushed all the way down and leaves a
gap that lets out air pressure from the fan. If it is not
slid down all the way, it can have the same effect as
an open hopper lid.
If all else fails, the square gasket seal between the
hopper and auger may be the culprit. You can seal
with high-temp silicone.
Low pellet alarm beeps continuously.
Fill the hopper with pellets so that their level is
above the low pellet sensor. If this does not solve
the problem, unplug the grill then disconnect the
alarm from and reconnect it to the back of the
control panel. If the beeping persists, your alarm is
broken and needs to be replaced. Contact our
technical support 530-347-9167 opt. 1. In the
meantime, you can stop the beeping by unplugging
the low pellet alarm from the circuit board and
leaving it disconnected.
*The low pellet alarm is not necessary for the grill’s
functionality. You can leave the alarm disconnected and
continue cooking.
Green Mountain Grills Troubleshooting
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