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59
FAQs and Troubleshooting
¾ To reduce the number of unwanted notifications that you receive:
1. Position your camera so that it does not pick up the motion that is triggering
the camera to notify you.
For example, if Arlo is notifying you about cars passing in the street, aim your
camera so that the street is outside the camera’s field of view. For more
information about camera positioning, see How Arlo Works on page 6.
2. If you are unable to position your camera so that the field of view includes only
motion that you care about, reduce your camera’s motion sensitivity instead.
You must reduce your camera’s motion sensitivity in the rules for each mode in
which you receive unwanted notifications. For more information about finding
the right motion sensitivity setting, see Change Motion Sensitivity on page 35.
3. If you like the number of videos that Arlo is recording, but you want to receive
fewer notifications, either edit the notification settings in your modes and
rules or create a dierent custom mode for when you want recordings without
notifications.
For example, you can create a mode that records but does not send
notifications so that you can watch pet videos in your Arlo library without
getting notified every time your pet moves or makes noise.
Can’t See Video Streams in a Browser
¾ To troubleshoot problems with the video stream:
1. If you can’t see your video streams from a web browser, but you can see them
on your mobile device, make sure that your browser isn’t blocking the plug-in
and that you are using the latest version of Adobe Flash.
For help with Adobe Flash Player, visit https://helpx.adobe.com/flash-player.html.
2. Make sure that ports 443 and 80 are open on your router.
Arlo uses these ports for streaming. Some antivirus applications, particularly
those with firewalls, block these ports, so temporarily disabling your antivirus
or moving Arlo to the firewall’s DMZ might help. For more information about
opening ports, see your router’s documentation. For more information about
your antivirus application, see your antivirus documentation.
3. Minimize the number of networks, WiFi devices, and transmitted frequencies
near your base station and cameras.
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