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Error Messages Cause Action
No Device
When configuring the Wi-Fi
Direct network, the Brother
machine cannot find your
mobile device.
• Make sure your machine and mobile device are in the
Wi-Fi Direct mode.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an
obstruction-free area.
• If you are manually configuring the Wi-Fi Direct network,
make sure you have entered the correct password.
• If your mobile device has a configuration page for how to
obtain an IP address, make sure the IP address of your
mobile device has been configured via DHCP.
Server Timeout,
contact your
administrator.
The Brother machine cannot
connect to the server for the
Store Print Log to Network
feature.
• Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.
Wrong Date&Time,
contact your
administrator.
The Brother machine does not
obtain the time from the SNTP
time server or you have not
configured the Date&Time for
the machine.
• Make sure the settings to access the SNTP time server
are configured correctly in Web Based Management.
• Confirm the Date&Time settings of your machine are
correct in Web Based Management.
MFC-L3710CW/MFC-L3750CDW/MFC-L3770CDW
Error Messages
Cause Action
The maximum
number of devices
are already
connected using
Wi-Fi Direct.
The maximum number of
mobile devices are already
connected to the Wi-Fi Direct
network when the Brother
machine is the Group Owner
(G/O).
After the current connection between your Brother machine
and another mobile device has shut down, try to configure
the Wi-Fi Direct settings again. You can confirm the
connection status by printing the Network Configuration
Report.
Authentication
Error, contact
your
administrator.
Your authentication setting for
the Store Print Log to Network
feature is not correct.
• Make sure the Username and Password in
Authentication Setting are correct. If the username is
part of a domain, enter the username in one of the
following styles: user@domain or domain\user.
• Make sure the time of the log file server matches the
time from the SNTP server, or the Date&Time settings.
• Make sure the SNTP time server settings are configured
correctly so the time matches the time used for
authentication by Kerberos or NTLMv2. If there is no
SNTP server, make sure the Date&Time and Time
Zone settings are set correctly using Web Based
Management or the control panel so the machine
matches the time being used by the server providing the
authentication.
Connection Error
Other devices are trying to
connect to the Wi-Fi Direct
network at the same time.
• Make sure there are no other devices trying to connect
to the Wi-Fi Direct network, and then try to configure the
Wi-Fi Direct settings again.
Connection Failed
The Brother machine and your
mobile device cannot
communicate during the Wi-Fi
Direct network configuration.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an
obstruction-free area.
• If you are using the PIN Method of WPS, make sure you
have entered the correct PIN.
File Access
Error, contact
your
administrator.
The Brother machine cannot
access the destination folder
for the Store Print Log to
Network feature.
• Make sure the stored directory name is correct.
• Make sure the stored directory is write-enabled.
• Make sure the file is not locked.
518
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