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37
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling
Drain hose too low. The height of the drain hose in stand pipe,
tub or spigot must be at least 600mm from
the floor level (refer to ‘Draining’, page 10).
Drain hose sitting
inwater.
Clear the drain.
Washer is not
draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter
(refer to ‘Cleaning the pump filter’, page 32).
Drain hose higher
than1000mm above
floor level.
Lower the level of the drain hose
(refer to ‘Draining’, page 10).
Filling
continuously
Drain hose not
connected to
standpipe or tub.
Connect drain hose correctly
(refer to ‘Draining’, page 10).
Washer siphoning. Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing Incorrect detergent
used.
Use low sudsing, front loader detergent only
(refer to ‘Adding detergent and softener’,
page 22).
Too much detergent
used.
If adding detergent in the manual dispenser,
ensure the correct dose of detergent isused
for the load size and soil level.
If using ‘Auto Dose’, reduce the dosage by
using ‘Auto Detergent’ (refer to ‘Customising
wash cycle’, page 28).
Not spinning
properly
Load has gone out
ofbalance.
Open door and redistribute load, thenrestart
the washer.
Washer is not level. Ensure washer is correctly levelled
(refer to ‘Levelling the washer’, page 8).
Suds build up. Check the amount of detergent used, reduce
if necessary.
Too many
soap suds
Incorrect type of
detergent used.
Use low sudsing, front loader detergent only
(refer to ‘Adding detergent and softener’,
page 22).
Too much detergent
used.
If adding detergent in the manual dispenser,
ensure the correct dose of detergent
isusedfor the load size and soil level.
If using ‘Auto Dose’, reduce the dosage by
using ‘Auto Detergent’ (refer to ‘Customising
wash cycle’, page 28).
Inlet water pressure/
flow rate too low
Ensure correct inlet water pressure and flow
rate as per installation instructions.
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