1
Introduction 3
Safety and warnings 4
Installation instructions 5
Before your first wash 13
Safety features 14
Control panel 15
Wash cycles 17
ActiveIntelligence™ 19
Auto and manual dose 20
Wash preparation 21
Getting started quickly 23
Customising wash cycle 24
Caring for your washer 30
Before you call for service 34
Fault codes 35
Troubleshooting 36
Manufacturer’s warranty 42
Customer Care 44
CONTENTS
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this User guide
may not be available in all markets
and are subject to change at any time.
For current details about model and
specification availability in your country,
go to our website fisherpaykel.com or
contact your local Fisher & Paykel dealer.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
fisherpaykel.com
3
Welcome
Thank you for buying a Fisher & Paykel clothes washer. We are proud of this washer
andtrust it will serve you well for many years.
At Fisher & Paykel, we aim to provide innovative products that are simple to use,
ergonomic and environment-friendly. Your washer has ActiveIntelligence™ technology
with numerous wash cycles and options, so you can perform every wash task easily
andin the knowledge your clothes are receiving the best possible care.
Take the time to read these instructions carefully before you begin using your washer.
Follow the instructions in this User guide to ensure you get the performance you
expectfrom your washer and the best possible wash results. Keep this manual for
futurereference.
We hope you enjoy your new washer. We have certainly enjoyed designing it for you.
INTRODUCTION
Front loading washer model
4
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
If you are using an extension cord or a portable electrical outlet device
(eg multi-socket outlet box), ensure that it is positioned so that it does
not come into contact with water or moisture.
Failure to do so may result in death or electrical shock.
IMPORTANT SAFETY INSTRUCTIONS
WARNING! When using your clothes washer, follow basic precautions, including
the following:
This clothes washer is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they are supervised or given instructions on how to use the
washer by someone responsible for their safety.
The washer should only be used for washing and rinsing of textiles where this
is indicated on the care label.
The door will be locked from the start of the cycle until the cycle is complete
for safety reasons. It is possible to open the door during the cycle under certain
conditions (refer to page 14).
Never force the door open.
Keep children away from the washer while it is in operation.
Supervise children to ensure they do not play with the washer or climb inside
the drum.
Do not touch the door during a cycle as the door can become hot.
Do not open the detergent dispenser during the cycle as hot water may come
out of it.
The only user-removable parts of the washer are the inlet hose(s), detergent
dispenser and the pump filter. No other parts are designed to be removed by
anyone other than a Fisher & Paykel trained and supported service technician.
When disposing of the washer, it is recommended that the door is removed to
avoid children getting trapped inside, and that the electrical cable is cut off
close to the washer.
Do not add petrol, dry-cleaning solvents, or other flammable or explosive
substances to the wash water. These substances give off vapours that could
ignite or explode.
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
A damaged power cord must be replaced by a Fisher & Paykel trained and
supported service technician or similarly qualified person in order to avoid a
hazard. Do not use the appliance until it has been repaired to avoid a risk of
electric shock.
5
INSTALLATION INSTRUCTIONS
Accessories
Check if you received the following accessories with your Fisher&Paykel washer.
Youwill find them inside the drum or attached to the packaging.
2 x Inlet hose(s)
1 x Inlet valve cap
1 x Drain hose guide
1 x Installation instructions and User guide
1 x Spanner
1 x Installation leaflet (attached to the top of the washer)
Unpacking
To ensure the best performance from your new washer please follow the instructionsbelow.
Removing the packaging
1
Remove the outer packaging (including the expanded polystyrene packer and plastic
wrapping). All packaging must be removed prior to use. Ensure these materials are
kept out of reach of children. Note: a small amount of water may be seen inside the
packaging and inside the washer. This is the result of factory testing and is normal.
2
Tilt the washer backwards and ‘walk’ it off the base one foot at a time. Not doing so
may cause damage to your floor and washer.
3
Remove all packaging and accessories from inside the drum.
Removing transit safety bolts
The clothes washer is fitted with transit safety bolts at the rear to avoid possible damage
to the interior during transportation.
IMPORTANT!
The transit bolts MUST be removed prior to operation of the washer.
Failure to remove these will result in damage to the washer.
Note: the transit bolts MUST be removed in order to use the power cord.
To remove the bolts
1
Use a spanner or socket to unscrew and remove all 4 transit bolts at the back of the
washer(A).
2
Pull the black rubber grommets to remove the bolt, grommet and white plastic spacers
from the washer (B). Retain these for future use.
INSTALLATION INSTRUCTIONS
Removing the transit safety bolts
B
A
6
INSTALLATION INSTRUCTIONS
D
3
Detach the drain hose
from the plastic clasp, and
remove the clasps on the
side of the transit braces.
Removing the drain hose
4
Remove the 10 transit brace
screws from the left and
right sides, and near the
centre of the top brace
(refer to C).
5
Remove the braces (refer
toD). Keep the braces and
screws for future use.
7
Remove the yellow safety clip
from the power cord.
8
Cover the transit bolt holes with
the plastic plugs (provided).
Pushto clip into place (refer to F).
Covering bolt holes with plastic plugs
F
6
Pull out the two transit rods
located below the two lower
transit bolt holes and retain for
future use (refer to E).
Removing the transit rods
E
Removing the bracesRemoving the transit brace screws
C
INSTALLATION INSTRUCTIONS
7
Product dimensions
PRODUCT DIMENSIONS mm
A
Overall height of product 850
B
Overall width of product 600
C
Overall depth of product (including dial and door whenclosed) 665
D
Depth with door open 1110
E
Minimum door clearance to adjacent wall 340
Standpipe or spigot height 600–1000
MAXIMUM CAPACITY kg
12
Note: the exact height of your washer is dependent on how far the feet are extended
from the base of the washer. The space where you install your washer needs to be at
least 40mm wider and 20mm deeper than its dimensions.
Electrical supply: 220–240V, 50Hz sinusoidal, minimum 10A.
Inlet water static pressure: Max. 1MPa (150psi), Min. 50kPa (7.2psi).
Inlet water flow rate at tap: Min. 8litres/min.
A pressure-reducing valve must be installed if pressure is higher than 1MPa.
For optimum wash performance check the supply pressure is within the
recommendedrange.
E
D
A
B
C
TOP VIEW
Wall
FRONT VIEW
8
INSTALLATION INSTRUCTIONS
Location
IMPORTANT!
Install the washer on a solid and level floor surface ensuring it has at least 20mm
clearance on each side. The washer must not be installed on any soft or textured floor
coverings (eg carpet, rugs).
Note: This washer must not be installed and operated on a plinth.
WARNING! When relocating your washer, first remove the detergent drawer.
This will avoid any spillage of detergent from tipping the appliance.
Levelling the washer
It is IMPORTANT to level the washer to ensure good spin
performance, and to minimise noise, vibrations and wear
and tear on the washer.
1
Before positioning the washer in its final position, check
that it is level, front to back and side to side.
2
Adjust the product into its final position (we suggest a
minimum clearance of 20mm each side).
3
Use a spirit level to check that the washer is correctly
level. If needed, pull the washer out. Loosen the lock nut
using the spanner provided and wind the feet up or down
to correctly level the washer.
4
Using the spanner provided, tighten the lock nuts against
the base of the washer to lock the feet in position.
Connecting to the water supply
Inlet hoses
IMPORTANT!
Use new hose sets provided with the washer to connect
the washer to the water mains.
Old hose sets should not be re-used.
We recommend the inlet hoses are changed every 5 years.
WARNING: Failure to do so may result in a flood and damage to property.
1
Connect the straight ends of the inlet hoses to the taps.
2
Connect the elbow ends to the corresponding washer
inlet valves. Thehotvalveiscoloured orange to make
this easier.
3
Tighten the inlet hose ends by hand until the hose
sealjust makes contactwiththetapsealingface.
Continue to tighten a further half-turn.
Makesurethereare no kinks in thehoses.
4
Turn the taps on and check for leaks. Check for leaks
again after 24hours.
Locking the feet
Inlet hose ends
Elbow
(machine) end
Straight
(tap) end
INSTALLATION INSTRUCTIONS
9
IMPORTANT!
The hot water temperature should not exceed 65°C and the cold water temperature
not exceed 35°C. Temperatures above these may cause the washer to fault or
cause damage to the washing machine.
If you have an uncontrolled water heating source (eg a wet back or solar heating system)
you should fit a Hot ‘N’ Safe Valve. This will ensure the hot water temperature remains
within safe limits.
Hot ‘N’ Safe Valves available are:
RMC TVA 50HF
RMC TVA 75HFS
Adjustable between 35°C–55°C
RMC TVA 50HP
For instantaneous gas hot water supply
Water supply requirements:
Inlet water pressure: Max. 1MPa (150psi), Min. 50kPa (7.2psi)
Inlet water flow rate: Min. 8litres/minute
A pressure-reducing valve must be installed if pressure is higher than 1MPa.
For optimum wash performance check the supply pressure is within the
recommendedrange.
Cold supply only:
If you only have a cold water supply, the inlet valve cap (blanking cap) that came with
your washer must be connected to the hot inlet valve. The cap prevents water leaking
out of the hot valve. This appliance incorporates backflow protection complying with
IEC61770. No further backflow protection is required for connection to the water supply.
Note: Your washer has an internal heater to heat water. If you do not connect a hot
water inlet hose, your washer will automatically recognise there is no hot water supply
and its internal heater will heat the cold water to the selected cycle temperature.
10
INSTALLATION INSTRUCTIONS
Draining
Placing the drain hose in a standpipe or tub
1
To guide the drain hose over the tub or
standpipe, the hose guide must be fitted to
the drain hose. The height of the standpipe
or tub should be between 600–1000mm.
2
Secure the hose guide so it cannot be
dislodged from the standpipe or tub.
IMPORTANT!
If the drain hose is placed on the ground or
if the standpipe or tub is less than 600mm
high, the washing machine will continuously
drain while being filled (siphon).
Regularly check that your standpipe or tub
is free from lint or other obstructions, which
may affect how your washer works or may
cause flooding.
Attaching drain hose to spigot
1
Guide the drain hose through the hose guide.
2
Secure the hose guide to the back wall of
cupboard using a screw. The height of the
drain hose should be between 600–1000mm
from ground level.
3
Attach the drain hose to the spigot and
secure using a hose clamp to ensure the
blanking insert is cleared from the spigot.
4
Check for leaks.
The drain hose should be checked from time
to time and replaced if any damage (egwear,
cuts, bulges, kinks, leaks, etc) is found.
Donotbend the drain hose sharply, as this
may cause it to split.
In multi-storey apartments or any upper
floor, the washer should be installed on a
floor equipped with a drain.
Draining must comply with local by-laws.
Fitting the drain hose guide
(20mm)
maximum
Standpipe 600 – 1000mm
Pull hose
through
guide
Attaching drain hose to spigot
Height 600 – 1000mm
from ground
INSTALLATION INSTRUCTIONS
11
Electrical connection
1
This appliance must be connected to a 220V–240V, 50Hz, sinusoidal, minimum 10A
electricalsupply.
2
Release the power cord (transit bolts must be removed).
3
Remove and discard the plastic pin cover and plug into a wallsocket.
4
Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
Check the power cord for damage and make sure it is not squashed or twisted when
installing the washer.
Always remove the power cord from a socket by the plug, not by the cord.
IMPORTANT!
If you are using an extension cord or a portable electrical outlet device
(eg multi-socket outlet box), ensure that it is positioned so that it does not come
into contact with water or moisture. FAILURE TO DO SO MAY RESULT IN DEATH OR
ELECTRICAL SHOCK.
Do not touch or operate the washer with wet hands or with bare feet.
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the appliance until it has been repaired to avoid a risk of electric shock.
Do not operate this washer if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
SPARE PARTS* Part No.
Hose inlet long (2m) 422680P
Hose inlet large bore 426123P
Drain hose extension (not suitable for attaching to a spigot) 425627P
*Available from your Fisher & Paykel dealer or a Fisher & Paykel trained and supported service technician.
12
INSTALLATION INSTRUCTIONS
Completing the installation
Installation test cycle
IMPORTANT!
Do this before you wash any items in your washer. This is to check that your washer
is installed correctly and that it is functioning properly prior to use. We recommend
you complete an initial manual cycle with an empty drum and half a dose of detergent
in order to remove any residues from the manufacturing process.
1
Turn your washer on by pressing the ‘POWER’ button.
2
Select ‘Manual’ and put half a dose of detergent into the ‘Manual Dose’ compartment.
2
Select the ‘Quick 30’ cycle. Ensure the drum is empty and the door closed.
3
Touch the button. The washer will start to fill.
– Observe the washer for any problems (eg leaking from the hoses, excess noise
orvibrations).
– The washer will beep and display any faults on the screen if there are any
problems. Refer to the ‘Before you call for service’ at the back of this book.
4
Continue to observe until you see water in the bottom of the drum.
5
Touch to pause the cycle, then press ‘POWER’ to turn the washer off.
6
Press ‘POWER’ again, select the ‘Spin’ cycle and touch .
– Check that the drain hose is firmly secured to the standpipe, or tub or spigot.
– Observe that the washer pumps out the water and spins.
IMPORTANT!
If there are any problems, you must address these before proceeding with normal use.
The washer will automatically turn off at the end of the cycle if there are no problems.
13
BEFORE YOUR FIRST WASH
Before you start, mark (
) accordingly if you have gone through
the checklist below:
1
Have the packaging and transit bolts been removed?
2
Is the drain hose threaded through the hose guide ‘Ubend’ (with no more
than 20mm extended) and hooked into your standpipe or tub, or attached
toa spigot?
3
Is the hot water hose connected to the hot valve (colour-coded orange)?
4
Is the cold water hose connected to the cold valve (colour-coded grey)?
5
Have the taps been turnedon?
6
Is the washer correctly levelled, feet are locked and cabinet corners clear
ofthe floor and walls?
7
Has the power cord been connected to an appropriate power supply
andthepower turned on?
8
Have you performed the installation test cycle? (see previous page)
IMPORTANT!
You must ensure all 4 transit bolts have been removed from your washer before
you start using it. If the transit bolts are not removed, they will damage your washer
and YOUR MANUFACTURER’S WARRANTY WILL BE COMPROMISED.
14
SAFETY FEATURES
Door lock
The door of your washer will lock once you touch and will stay locked until the
washer beeps at the end of the cycle, ensuring safety for you and your family while
yourwashing machine is operating.
Unlocking the door during the cycle
You can open the door to add or remove items during the wash simply by touching
the button.
IMPORTANT!
The door will remain locked if the temperature inside the washer is above 60°C and/
or the water level is above the bottom of the door seal (a warning will be displayed
in these circumstances, refer to ‘Before you call for service’).
To open the door
1
Touch to pause the washer.
– The door will automatically unlock if the conditions inside the washer are safe.
– The button and the time remaining will flash on the screen while the washer
ispaused.
2
Open the door to remove or add garments.
3
Close the door and touch to resume the cycle.
Opening the door during a power failure
If there is a power failure during a wash
cycle your washer will stop and the door
will remain locked. You can unlock the
washer door to remove your clothes by
opening thepump filter cover at the bottom
right of your washer. Simply place a coin or
key in the slot and tilt it upwards to lever
the cover open. Use a tool (ie key or screw
driver) to pull the door release tab down.
WARNING!
Do not attempt to do this if the water
level in the washer is above the bottom
of the door.
When power is restored, your washer will
resume its interrupted wash cycle.
Your washer also has the following protective measures:
Flood protection—turns off valves and turns pump on if a flood condition is detected.
Out-of-balance protection—stops and redistributes the load if an unbalanced load is
sensed, and/or slows the spin speed to compensate.
Excess suds protection—pauses to allow suds to break down before continuing the cycle.
Manual door opening mechanism
Manual door release tab
15
No Delay
Everyday
55min
No Delay
Everyday
55min
No Spin
500
800
1100
1400
Cold
30
40
60
90
Drum Clean
Allergy
Bulky
Easy Iron
Delicate
Heavy
Cottons
Sports
Quick
Rinse
Spin
Towels
Everyday
Wool
Adjust
REMOTE
Hold 3s
POWER
Keylock
START
PAUSE
Spin
Speed
Wash
Temp
Add a
Garment
12KG
Adjust
Options
Auto
Dose
Manual
Softener
Detergent
CONTROL PANEL
1
POWER Press to turn the washer ON/OFF.
2
Keylock Touch to disable all buttons on the display panel, except ‘POWER’
button. This prevents accidental button presses.
3
SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
Red LED illuminates to indicate the selected wash cycle.
Selected wash cycle information is shown on the main
displayscreen.
4
Digital display
screen
Shows the following:
Wash cycle icons and information based on dial selection.
Wash cycle options and machine settings.
Wash progress.
Delayed start time of wash cycle.
Notifications if an error is detected or a warning is necessary.
5
Adjust Touch to navigate through the wash cycle options and settings,
andtoincrease or decrease the delay start time.
6
Options Touch to access wash cycle options and washer settings.
7
Select Touch to accept the selected option or any changes made, and
thenreturn to the main screen.
8
Back Touch to exit current display and return to the main screen.
Changeswill not be saved if the button is not selected first.
9
Auto Dose Touch to select ‘Manual’ or ‘Auto Dose’ dispensing of detergent
andsoftener.
!0
Wash Temp Touch to increase or decrease water temperature.
!1
Spin Speed
Touch to increase or decrease washer spin speed.
!2
START/PAUSE
REMOTE
Touch to start or pause the selected wash cycle. WiFi/REMOTE is
not available on this product.
!3
Add a Garment Touch to interrupt the wash part of the cycle to add or remove
agarment.
2
1 7
3 5 6 9 !0 !1 !3
4 8 !2
16
CONTROL PANEL
Add a Garment
The ‘Add a Garment’ option enables you to add or remove items during the wash stage
of the cycle, under certain conditions.
Once the ‘Add a Garment’ button is touched, the button will flash along with the
time on the display screen. Wait until you hear the door unlock.
Open the door and add or remove items. Close the door and touch to restart the cycle.
The ‘Add a Garment’ button will only operate during the wash part of the cycle and
when the temperature selected is lower than 60°C. ‘Add a Garment’ can still be used
ifthe water level is above the bottom of the door, asyour washer will drain the water
toalower level so the door can be opened.
Keylock
This option enables you to deactivate the buttons on the display panel, except
for the‘POWER’ and ‘Keylock’ buttons. This prevents accidental button presses.
Thedisplaypanel will notify you when ‘Keylock’ is ON or OFF.
To turn Keylock mode ON or OFF when the washer is powered on:
Touch and hold button for 3 seconds. You will hear a beeping sound, a notification
will show on the display screen, and button will illuminate to indicate ‘Keylock’ is
active.
If Keylock mode is activated and the washer is powered off:
To turn your washer on, press ‘POWER’ button, then touch and hold the button
for3seconds to deactivate ‘Keylock’. Select your wash cycle, options and then touch
to start the cycle.
Drum light
Your washer has a drum light to assist you with loading and unloading your washing.
For your convenience, this LED light will automatically turn on for a short time when
youpress ‘POWER’, and at the end of a cycle while you unload all of your items from
thewasher.
17
WASH CYCLES
Wash cycle guide
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
CYCLE DESIGNED FOR DESCRIPTION
MAX.
LOAD
SIZE
(kg)
DEFAULT
WASH
TEMP.
(°C)
MAX.
WASH
TEMP.
(°C)
DEFAULT
SPIN
SPEED
(rpm)*
MAX.
SPIN
SPEED
(rpm)*
Everyday Mixed, everyday
items, eg towels,
sheets, sweatshirts,
t-shirts.
A cycle designedfor
mixed loads.
12 40 60 1400 1400
Cottons* Normally soiled
everyday cotton
loads, eg whites.
A comprehensive
cyclespecifically
designed for cottons.
12 40 90 1400 1400
Heavy Heavily soiled
durable garments
eg tea towels,
rugby shorts.
A stronger, hotter
washfor more
durableitems.
12 60 90 1400 1400
Delicate Delicate, lightly
soiled items,
egtops, blouses.
Gentler wash with
more water to look
after delicate items.
5 30 40 500 800
Sports Cotton/Synthetic
sports clothing.
A cycle tailored to
washing sports type
clothing.
6 40 40 1100 1400
Easy Iron Minimising creasing
egshirts, trousers.
Less spinning with
‘Wrinkle Free’ option
tohelp minimise the
need for ironing.
6 40 60 800 800
Bulky Washing bulky
items.
A warm, gentle wash
and slow spin for special
care of bulky items.
6 40 90 800 800
Allergy Asthma sufferers
and people with
skin sensitivities.
Hot wash to kill dust
mites and an extra
rinse to remove all
traces of detergent.
12 60 90 1400 1400
Quick 15
Lightly soiled
garments.
A quick cycle for
lightly soiled loads.
2 30 60 800 1400
Quick 30 6 40 60 800 1400
* ‘ Cottons’, Manual, ‘Eco ON’, ‘40°C’, ‘1400rpm’, is the recommended water and energy saving cycle for a
normally soiled load.
18
WASH CYCLES
CYCLE DESIGNED FOR DESCRIPTION
MAX.
LOAD
SIZE
(kg)
DEFAULT
WASH
TEMP.
(°C)
MAX.
WASH
TEMP.
(°C)
DEFAULT
SPIN
SPEED
(rpm)*
MAX.
SPIN
SPEED
(rpm)*
Wool** Machine washable
woollen items.
Extra gentle wash
action that complies
with Woolmark
ApparelCare criteria.
4 40 40 800 800
Towels Towels. A cycle specifically
designed for washing
towels.
6 40 90 1400 1400
Drum
Clean
Maintaining the
cleanliness of your
washer.
A hot cycle to remove
any residues inside
thewasher.
– 90 90 1400 1400
Spin Spinning wet items. Spin only.
12 – – 1400 1400
Rinse Items that require
rinsing only.
Two rinses followed
bya spin.
12 Cold Cold 1400 1400
**Woolmark Apparel Care
The wool wash cycle of this machine has been approved by The Woolmark Company for the
washing of machinewashable wool products provided that the products are washed according
to the instructions on the garment label and those issued by the manufacturer of this washing
machine. M1766.
19
ACTIVEINTELLIGENCE™
Your washer has ActiveIntelligence™ technology that optimises the wash cycle to clean
your laundry more effectively and efficiently.
ActiveIntelligence™ technology allows the washer to:
Sense both the size and soil level of your wash load.
Dispense the right dose of detergent for each load.
Determine the length of wash time best suited to individual wash loads.
Note: ActiveIntelligence™ is activated as a default setting when you first use your washer.
An icon is shown at the top right corner of the display screen when ActiveIntelligence™
is activated.
For some wash cycles, ActiveIntelligence™ is activated by default. The display screen will
show the icon to indicate that the selected wash cycle is an ActiveIntelligence™ cycle.
The following are wash cycles with ActiveIntelligence™:
Cottons
Everyday
Heavy
Delicate
Sports
The above wash cycles have some options that are not available when ActiveIntelligence™
is ON:
Soak
Eco
Pre Wash
Rinse+
For other wash cycles, ActiveIntelligence™ is not available so the icon will not be
shown in the main display screen. For more information on activating/deactivating
ActiveIntelligence™, referto ‘Customising Wash Cycle – ActiveIntelligence™’.
20
The washer has auto dosing compartments for liquid
detergent and fabric softener, and a manual dosing
compartment for powder or liquid detergent.
Auto Dose liquid detergent compartment
Stores up to 1100ml (max) of liquid detergent
suitablefor several washes depending on load size.
Auto Dose fabric softener compartment
Stores up to 540ml (max) of fabric softener
suitablefor several washes depending on load size.
Manual Dose liquid/powder detergent compartment
For liquid or powder detergent used for single wash.
Auto Dose
Automatically dispenses the right amount of liquid
detergent and fabric softener (optional) perwashcycle.
IMPORTANT!
Use only liquid detergent for Auto Dose.
‘Auto Dose detergent’ is the default setting for
allwashcycles (except ‘Wool’ and ‘Drum Clean’).
If you select a wash cycle with ActiveIntelligence™,
‘Auto Dose’ will dispense the right amount of
detergentbased on soil level and load size.
If you turn off ActiveIntelligence™, ‘Auto Dose’
willdispense the right amount of detergent
basedonloadsize.
If you wish to add fabric softener, you need to
select‘Softener’ using the ‘Auto Dose’ button.
Note:
– Softener option is not available on the ‘Quick 15’ cycle.
– The amount of softener dispensed depends on load size for all other cycles.
– Auto dosing of fabric softener can be used in combination with both auto
andmanual dosing of detergent.
– Fisher & Paykel does not recommend the storing of laundry wash products
containing acetic acid, eg vinegar, in ‘Auto Dose’ compartments.
Manual Dose
Where a detergent for a certain fabric and/or cycle is recommended, ‘Manual
Dose’ is the default setting (eg Wool, Drum Clean). Refer to ‘Wash Preparation –
Addingdetergent and softener’ for moredetailson the right amount of detergent
touse for ‘Manual Dose’.
When‘ManualDose’is selected ActiveIntelligence™ is not available.
AUTO AND MANUAL DOSE
Dispenser drawer
21
WASH PREPARATION
Sorting your load
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites,
especially when they are new. Colour run could be an issue if you wash items at
highertemperatures. Some soils, like mud and blood are best washed in cold water.
Oilysoils (eg some foods and marks on shirt collars) are best washed in warm water.
Thefollowing are recommendations for what cycles and settings you may wish
towashdifferent items on, and suggestions for special wash requirements.
ITEMS/WASH
REQUIREMENTS
SUGGESTED CYCLE
AND OPTIONS
SUGGESTED
TEMPERATURE
Towels
Towels, 1400 or 1100 rpm spin 30°C or 40°C
Sheets, pillowcases
Everyday, 1400 or 1100 rpm spin 30°C or 40°C
Bulky items – doonas,
duvets, sleeping bags
Bulky 30°C or 40°C
Shirts, pants, other
creasables
Easy Iron, 800 rpm 30°C or 40°C
Woollens, silks
Wool, 500 rpm 30°C or 40°C
Delicates, fine fabrics
Delicate 30°C
Jeans
Everyday or Heavy Cold or 30°C
Highly coloured items
Everyday Cold or 30°C
Whites, cotton items
Cottons, 1400 or 1100 rpm spin 40°C or 60°C
Sensitive skin orextra
rinsing requirements
Allergy with Rinse+, 1400 or 1100rpm spin 40°C
Asthma/allergies
Allergy with Rinse+ 60°C
Lightly soiled items
Quick 30 or 15 30°C
Muddy, sandy or linty items
Everyday with Pre Wash and Rinse+ Cold
Unpleasant odour
Drum Clean 90°C
Items made of blended
fibres (eg polyester cotton)
Everyday 40°C
Sportswear
Sports 30°C
Before you load
Check pockets for items that could damage your clothes or get caught in the washer.
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers) and remove loose bra wires. All these can damage both your washer
andyour clothes.
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
22
WASH PREPARATION
Loading
Your washer will be more efficient when washing larger loads, so try to collect enough
items to loosely fill the drum when the items are dry. Refer to ‘Wash cycle guide’ for the
recommended maximum load size of wash cycles.
IMPORTANT!
Do not overload your washing machine beyond its rated capacity.
Do not under any circumstances wash an electric blanket in your washer unless
the care label specifically states it is safe to do so.
Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
Adding detergent and softener
Use low sudsing or front loader detergent. Only liquid detergent can be used for ‘Auto
Dose’. Liquid or powder detergent can be used for ‘Manual Dose’. Ensure that detergent
and softener are filled correctly into their respective compartments.
If using Auto Dose
Fill the ‘LIQUID DETERGENT’ compartment
up until the ‘MAX’ level (1100ml) indicated.
Fill the ‘FABRIC SOFTENER’ compartment
upuntil the ‘MAX’ level (540ml) indicated.
– If softener is selected, the washer
will automatically dispense the fabric
softener during the rinse part of
eachcycle.
Adjusting Auto Detergent and Auto Softener dosage
Customise ‘Auto Dose’ amount using ‘Auto Detergent’ and/or ‘Auto Softener’ in the
‘Options’ menu. Scroll through to ‘Auto Detergent’ and touch button to confirm.
Usethe arrows to select ‘Less’ or ‘More’ detergent and softener than the default
‘Regular’ amount for your wash load.
If using Manual Dose
‘Manual Dose’ can dispense powder or liquid detergent for washing.
Follow the instructions stated on the detergent label as a guide when determining
thecorrect dosage of detergent suitable for your wash load.
The detergent dosage may vary depending on the amount of soil, size of the load
andthe water quality. Alter the dosage accordingly after each wash result.
An overdose of detergent can cause oversudsing issues. Using too little causes
residuebuildup resulting in unpleasant odours and poor washer performance.
IMPORTANT!
Do not overfill the detergent compartment. Too much detergent could result in
water and detergent spilling onto the floor.
Make sure that the dispenser is completely closed before starting the cycle.
Do not open it again until the cycle is complete and the washer has stopped spinning.
23
GETTING STARTED QUICKLY
1
Load your clothes individually into the drum. Close the door. Refer to ‘Safety features’,
page 14 for correct locking and unlocking of the door.
2
Press ‘POWER’ to turn on your washer.
3
Select your wash cycle by turning the SmartTouch™ Control Dial.
– A red LED will illuminate to match your selection.
– The screen will display the information specific to the selected wash cycle.
Refer to ‘Wash cycles’, page 17 for more details on options that suit your laundering
needs. Refer to ‘ActiveIntelligence™’, page 19 for more information.
4
Once the wash cycle is selected, the screen displays ‘No Delay’, indicating that wash
isready to start. Touch button to confirm.
– If you prefer to start the wash cycle at a later time, set a delay for the start time
ofyour washer. Refer to ‘Delay Start’, page 24 for more information.
5
Select your desired detergent/softener dosing mode. Refer to ‘Auto and manual dose’,
page 20 for more information.
6
Fill the liquid detergent and fabric softener in their respective compartments.
Referto‘Wash Preparation–Adding detergent and softener’ (page 22) for more
information on the amount of detergent/softener to use.
7
If you wish to adjust the default settings of the wash cycle, refer to ‘Customising wash
cycle’, page 24.
8
Once ready, touch to start the cycle.
– If you make an invalid selection, the washer will beep to alert you.
– When the cycle finishes, your washer will perform end of cycle beeps and then
turnoffautomatically.
– If you wish to stop your washer at any point during a cycle, simply touch
topausethe cycle. There may be a slight delay while the drum comes to a stop,
thenthe door will unlock. Under certain conditions however the door will remain
locked for safety reasons (refer to ‘Safety features’, page 14).
– If you wish to cancel or change the wash cycle once a cycle has started, simply
touchthe button then select the new cycle. Touch to restart the washer.
IMPORTANT!
For the best fabric and colour care, remove your clothes as soon as the cycle
is complete.
Failure to follow the instructions in this guide can result in damage to your
garments and expectations of wash performance may not be met.
24
CUSTOMISING WASH CYCLE
Delay Start
If you prefer to delay the start of your wash cycle, you can
set a ‘Delay Start’ time from between 15minutes and 12hours.
Delaytimesare 15min, 30min, 1hour, then hourly up to 12hours.
Thiscan be useful totime your washing to finish when you
arrive home from work, or tostart once you have finished in the
shower. Some stain removers alsorequire you to spray and leave
the product on the stain for several minutes beforewashing.
Yourwasher will wait for the selected time then startthe cycle
without any other input from you.
1
To programme a ‘Delay Start’ time,
– Press or button to scroll from ‘No Delay’ through various delay times.
Thedelaytime will increase from 15minutes up to 12hours.
– Select your preferred delay time and touch to confirm.
2
Once started, the time will count down on the display screen in 1 minute increments.
Note: We suggest that you avoid using ‘Delay Start’ for damp, non-colourfast items
asthis may cause dye run to occur.
Favourite
After using your washer a few times you may discover there are
some options you prefer for some cycles. You can programme
your washer to remember the wash options you prefer for each
cycle. There are two options for making a wash cycle ‘Favourite’.
At the end of a cycle:
1
The display will show the cycle used and the status as complete
with the question ‘SaveasFavourite?’.
2
To accept, touch button to accept.
3
The display will show the setting has been saved.
4
The cycle will now show icon to show cycle has been saved as a favourite.
From ‘Options’:
1
Select the cycle using the control dial.
2
Select start time (‘No Delay’ or ‘Delayed Start’ time of your choice).
3
Scroll through ‘Options’ using or and select ‘Favourite’. Touch to edit.
5
Select ‘Save’, and touch to confirm.
6
The cycle will now show indicating the cycle has been saved as a favourite.
Note:
Favourites can only be removed using ‘Reset Default’ in the settings menu.
When ‘Reset Default’ is selected, all favourites saved for all cycles will be removed.
If you adjust the default settings of the wash options (eg the dosage amount of
detergent or an extra rinse), you can save it as a ‘Favourite’ to enable you to use it
againfor succeeding washes.
‘Wool cycle’ cannot be made a favourite.
Everyday
Complete
Save as Favourite?
No Delay
Everyday
55min
No Delay
Everyday
55min
ON
Options
Active
Intelligence
Wrinkle
Free
OFF
Options
Options
Soil Level
NORMAL
Eco
OPTIMISED
Options
Soak
30 MINS
Options
Rinse+
OFF
Options
Pre Wash
OFF
Options
Auto
Detergent
REGULAR
Options
Options
Auto
Softener
REGULAR
Options
Settings
Options
Quick 15
Quick
Set Cycle
Everyday
Load Sensing
Washing
Everyday
39min
Start in 2hrs
Everyday
59mins
Start in 2hrs
Everyday
59mins
25
Wash Temp
Your washer offers five wash temperatures:
Cold 30°C 40°C 60°C 90°C
Simply touch the ‘Wash Temp’ button to increase or decrease the wash
temperature.
The washer will fill with both hot and cold water (if possible) to
achieve the selectedwash temperature. If required, ie for cold supply
or cold connection only,thewasher will heat the water to the selected
temperature.
Some temperatures are not available on some cycles as a safeguard
foryour clothes(eg60°C or 90°C on the ‘Delicate’ cycle).
IMPORTANT!
When 90°C temperature is selected, the door will become warm.
Take care when touching the door. Keep children away from the washer.
Spin Speed
Your washer offersfour spin speeds: 500rpm, 800rpm, 1100rpm and
1400rpm,plus an additional ‘No Spin’ option.
Simply increase or decrease the spin speed by touching the ‘Spin
Speed’button.
Selecting ‘No Spin’ will end the cycle after the rinse, allowing you to
remove items you wish to drip dry.
Note: the washer will complete the spins that are within the wash and
rinseportions of the cycle; only the final spin will not be completed.
Ifyouhaveremoved the items you wish to drip dry and there are items
remainingthat you would like to spin, press ‘POWER’ and select the
‘Spin’cycle.Ifnecessary, modify the spin speed to best care for your
load (iespindelicate items at 500rpm for best garment care).
Selecting Auto and Manual Dose
‘Auto Dose’ of detergent is activated by default for all wash cycles
(exceptfor‘Wool’ and ‘Drum Clean’). A red LED is illuminated to
indicate your selected setting (Detergent, Softener, Manual) is activated.
When‘Manual Dose’ is selected, ActiveIntelligence™ is disabled.
1
Touch ‘Auto Dose’ once to activate ‘Detergent’ + ‘Softener’.
2
Touch ‘Auto Dose’ again to activate ‘Manual Dose’.
3
Touch ‘Auto Dose’ again to activate ‘Manual Dose’ + ‘Softener’.
CUSTOMISING WASH CYCLE
No Delay
Everyday
55min
No Delay
Everyday
55min
No Spin
500
800
1100
1400
Cold
30
40
60
90
Drum Clean
Allergy
Bulky
Easy Iron
Delicate
Heavy
Cottons
Sports
Quick
Rinse
Spin
Towels
Everyday
Wool
Adjust
REMOTE
Hold 3s
POWER
Keylock
START
PAUSE
Spin
Speed
Wash
Temp
Add a
Garment
12KG
Adjust
Options
Auto
Dose
Manual
Softener
Detergent
No Delay
Everyday
55min
No Delay
Everyday
55min
No Spin
500
800
1100
1400
Cold
30
40
60
90
Drum Clean
Allergy
Bulky
Easy Iron
Delicate
Heavy
Cottons
Sports
Quick
Rinse
Spin
Towels
Everyday
Wool
Adjust
REMOTE
Hold 3s
POWER
Keylock
START
PAUSE
Spin
Speed
Wash
Temp
Add a
Garment
12KG
Adjust
Options
Auto
Dose
Manual
Softener
Detergent
No Delay
Everyday
55min
No Delay
Everyday
55min
No Spin
500
800
1100
1400
Cold
30
40
60
90
Drum Clean
Allergy
Bulky
Easy Iron
Delicate
Heavy
Cottons
Sports
Quick
Rinse
Spin
Towels
Everyday
Wool
Adjust
REMOTE
Hold 3s
POWER
Keylock
START
PAUSE
Spin
Speed
Wash
Temp
Add a
Garment
12KG
Adjust
Options
Auto
Dose
Manual
Softener
Detergent
26
Wash cycle options
All wash cycles default to the recommended settings
for that cycle based on the average expected load to be
washed. You can adjust and customise the wash options
to create your desired cycle.
‘Everyday’, ‘Cottons’, ‘Heavy’, ‘Sports’ and ‘Delicate’
cycles default to the ActiveIntelligence™ setting as
indicated by the icon at the top right hand corner of
the main display screen.
To change a wash cycle option:
1
Touch on the control panel. The screen will show the default option ActiveIntelligence™.
2
Touch or to scroll through other options.
3
Touch to select the option and enable editing.
4
Touch or to select the option and then touch to confirm.
To change an option or options you have selected after a cycle has started:
Touch and select your new setting through the options menu, then touch again
to resume the cycle with the new setting or settings.
Note: Some options may not be available for selection under certain conditions
andafter particular stages of the cycle have passed.
DESCRIPTION OPTIONS
ActiveIntelligence™
Shown as the default first option in
the main display screen for the five
ActiveIntelligence™ cycles.
Options that are not available on
ActiveIntelligence™ cycles are disabled
andshown in grey.
ON (Default)
OFF
ON
Options
Active
Intelligence
Soil Level
‘Soil Level’ enables you to adjust the wash
tosuitthe amount of soil in your load
(egselect‘Heavy’ for dirty clothes; select
‘Light’ for items that are only lightlysoiled).
Adjusts the wash time accordingly to give
the load the right amount of agitation to
remove thesoil.
Set to ‘Auto’ on ActiveIntelligence™ cycles.
LIGHT
NORMAL (Default)
HEAVY
Options
Soil Level
NORMAL
CUSTOMISING WASH CYCLE
No Delay
Everyday
55min
No Delay
Everyday
55min
No Spin
500
800
1100
1400
Cold
30
40
60
90
Drum Clean
Allergy
Bulky
Easy Iron
Delicate
Heavy
Cottons
Sports
Quick
Rinse
Spin
Towels
Everyday
Wool
Adjust
REMOTE
Hold 3s
POWER
Keylock
START
PAUSE
Spin
Speed
Wash
Temp
Add a
Garment
12KG
Adjust
Options
Auto
Dose
Manual
Softener
Detergent
27
CUSTOMISING WASH CYCLE
DESCRIPTION OPTIONS
Wrinkle Free
We recommend to remove the clothes from
thewasher immediately after wash cycle is
complete to reduce wrinkling and creasing
of items and prevent dye run.
Set ‘Wrinkle Fee’ only if you are going away
before wash cycle ends.
OFF is default for all wash cycles except
for‘EasyIron’ cycle.
ON
OFF (Default,
except ‘Easy Iron’)
Wrinkle
Free
OFF
Options
Note: When ‘Wrinkle Free’ is activated, the washer will tumble the clothes once every
15minutes for up to 12hours after the cycle has finished. The main display screen will
showan animation and beep at regular intervals to remind you to remove your load.
Toremove the load during this phase, simply touch the button.
Soak Time
The washer will add the selected sequence,
whichcombines periods of tumbling with
soakingto help lift stubborn stains.
‘Soak’ is not available on the ‘Wool’, ‘Quick’
and ‘Drum Clean’ cycles.
‘Soak’ is not available for ActiveIntelligence™
cycles.
OFF (Default)
30 mins
1 hour
2 hours
Soak
30 MINS
Options
Eco
Saves water and energy. Reduces wash
temperature slightly and alters wash and
rinse programming.
‘Eco’ is OPTIMISED by default for
ActiveIntelligence™ cycles.
‘Eco’ must be selected before starting
thecycle.
‘Eco’is disabled once a wash cycle starts
ifnot preselected.
ON
OFF (Default)
OPTIMISED (For
ActiveIntelligence™
only)
Eco
OPTIMISED
Options
Rinse+
‘Rinse+’ is not available if ‘Eco’ is ON.
Use Rinse+ if you have a particularly dirty
load, or you have sensitive skin and wish to
give yourclothes an extra rinse.
Your load will undergo an extra rinse to get
rid of any residual detergent or soil in the items.
‘Rinse+’ is always cold.
‘Rinse+’ is not available for ActiveIntelligence™
cycles.
ON
OFF (Default)
Rinse+
OFF
Options
28
CUSTOMISING WASH CYCLE
DESCRIPTION OPTIONS
Pre Wash
For extra dirty loads, perform a ‘Pre Wash’.
Your washer will start the wash with a short
washin cool water to remove excess soil.
Afterthis, the washer will drain and then
fillatthe selected temperature for the
mainwash.
Not available in ActiveIntelligence™ cycles.
To use Pre Wash, turn ActiveIntelligence™ off.
Available as an automatic option, but not
for use in manual mode
OFF (Default)
AUTO
Pre Wash
OFF
Options
Note: ‘Pre Wash’ must be selected before starting the wash cycle. Once a wash cycle
hasbeen started, ‘Pre Wash’ is locked and cannot be adjusted.
Auto Detergent
Enables user to modify the default amount
ofdetergent preferred for auto dosing.
Notavailable for ‘Manual Dose’
LESS-
LESS
REGULAR (Default)
MORE
MORE+
Auto
Detergent
REGULAR
Options
Auto Softener
Enables user to modify the default amount
ofsoftener preferred for auto dosing.
LESS-
LESS
REGULAR (Default)
MORE
MORE+
Options
Auto
Softener
REGULAR
29
CUSTOMISING WASH CYCLE
Editing your Settings
‘Settings’ can be used to adjust default settings to user
preferencesfor beeps, drum light, screen brightness,
user prompts and factory reset.
To change a setting:
1
Touch on the display panel.
2
Go to ‘Settings’, and then touch to edit.
3
Touch or to scroll through the list of settings,
andtouch to select and edit.
4
Touch or to select and to confirm.
DESCRIPTION SETTINGS
Cycle information
Displays details of the maximum load capacity, suitable fabric
types and cycle tips for the selected cycle.
ON (Default)
OFF
Beeps
Turns on/off the sound when touching the buttons.
The sound when touching the buttons.
The series of beeps that sound at the end of a cycle to alert
you that the washer has finished.
ON (Default)
OFF
Screen Brightness
Adjusts the brightness of the digital display screen.
LOW
MEDIUM (Default)
HIGH
Drum Light
Turns on/off drum light.
LED light turns on when the washer is powered and turns off
automatically.
Turns on again at the end of the cycle to help facilitate unloading.
AUTO (Default)
OFF
User Prompts
Turns ON or OFF the user-prompts that are not related to
warnings or faults.
ON (Default)
OFF
Reset Defaults
You can reset your washer to the default settings it left the factory with:
1
From any cycle, touch the button, select ‘Settings’ using the buttons
and then touch to confirm.
2
Scroll through the ‘Settings’ using the buttons to locate ‘Reset Defaults’, confirm
by touching the button.
3
Your washer will now be reset to factory default settings.
WARNING!
Selecting ‘Reset Defaults’ will reset all ‘Favourites’ and any other saved settings back
to the factory default settings.
Options
Settings
Options
No Spin
500
800
1100
1400
Cold
30
40
60
90
Drum Clean
Allergy
Bulky
Easy Iron
Delicate
Heavy
Cottons
Sports
Quick
Rinse
Spin
Towels
Everyday
Wool
Adjust
REMOTE
Hold 3s
POWER
Keylock
START
PAUSE
Spin
Speed
Wash
Temp
Add a
Garment
12KG
Adjust
Options
Auto
Dose
Manual
Softener
Detergent
30
When you have finished using your washer
Unplug the washer from the power socket on the wall.
Wipe around the door and in the rubber gasket to remove any remaining water
andforeignmatter.
Turn off the taps to prevent the chance of flooding should a hose burst.
Cleaning your washer
Before you start cleaning your washer, ensure that it is disconnected from the power
(ieunplug the washer from the power socket).
Cleaning the control panel and outer surfaces of the washer
Use a soft damp cloth to wipe all surfaces, then wipe dry. Avoid using chemical or
scouring cleaners, as these will damage the paint and plastic surfaces of your washer.
Cleaning the dispenser drawer
If you need to clean the dispenser, follow
the steps below:
1
To remove the drawer from the washer,pull
it open, push down ontherelease button to
the left of the ‘Manual Dose’ compartment
(refer to A), and pull it out from the washer.
– Whenhandling the dispenser, ensure to
keep it horizontal toavoidspillage.
2
To empty the dispenser, turn the dispenser
upside down in the sink and allow the
leftover laundry liquid from the ‘Auto
Dose’ compartments to drain. Toclean the
dispenser, fill the compartments with warm
water and shake lightly to clear residue.
Drain all water from the compartments
before re-fitting the dispenser to thewasher.
IMPORTANT!
If a foreign object is inserted into the dispenser drawer compartments, the dispenser
drawer cover can be removed (see above). Unhook the two clips at the rear of the
dispenser to remove the cover. Ensure the dispenser drawer is correctly reassembled
before re-fitting the dispenser drawer to the washer. Any misassembly or damage to
the parts could result in malfunction of the product.
CARING FOR YOUR WASHER
Top view of
dispenser drawer
A
31
Cleaning the inside of your washer
It is important that you regularly clean the inside of your
washer using the ‘Drum Clean’ cycle. After 100cycles, a
notification will popup on the display screen to remind you
to clean your washer. Carry out an additional ‘Drum Clean’
cycle if your washer starts to smell. Remove any items from
the washer before you run this cycle.
To clean the inside of your washer:
1
We recommend the use of commercial washing machine cleaners only.
2
Add the washing machine cleaner to the ‘Manual Dose’ detergent compartment when
using ‘Drum Clean’ cycle.
3
Press ‘POWER’ to turn your washer on and select the ‘DrumClean’ cycle.
4
Touch to start the cycle.
Cleaning the drum and the door
Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
Wipe the rubber seal around the door. Remove any items or lint accumulating in the
bottom of the seal catchment and wipe out any water accumulated here. If this is not
cleaned out, unpleasant odours will develop.
If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean.
Do not leave any metal objects in the drum as these may rust and cause staining.
The WH1260F1 model has a self cleaning door flush that directs a portion of the rinse
water over the door duringvarious stages of the cycle to help to clean hair and insolubles
from the insideofthe door and surrounding parts. We still advise that you manually
cleanitwith a soft cloth periodically as recommended in the instructions above.
CARING FOR YOUR WASHER
OK
CLEAN DRUM
Drum has not been
cleaned for 100 cycles.
A 'Drum Clean' is
recommended
32
Cleaning the pump filter
The pump has a filter to trap foreign objects that enter the washer along with clothing.
The pump filter can be accessed from the front of the washer. The washer will notify
you to check the filter every 100 cycles. If this is not addressed it will become a warning.
(Refer to page 35)
To clean the filter:
1
Unplug the washer from the power socket on the wall.
2
Use a coin to open the filter cover. Place the edge of
thecoin into the slot and tilt upwards whilst levering
thecover open.
3
Unhook the pump outlet hose and pull it out (about
150mm). Remove the plug and allow any water
(approximately 250ml) to drain into a shallow dish.
4
After the draining process is complete, replace the plug
intothe hose and refit the hose back into the housing.
5
Remove the filter by turning anti-clockwise (refer toA).
Clean and rinseunder a tap. Check the pump filter
cavityforany further obstruction.
6
Replace the filter by turning clockwise until the turning
handle stops in the vertical position, and cannot be
turnedfurther (refer to A).
7
Close the filter cover.
Cleaning the hoses
Each inlet hose has a filter in it, preventing any solid contaminants in the water from
entering your washing machine. Occasionally you should disconnect the water inlet
hoses where they connect to the taps, check these for any build up of dirt and wash
the filters out.
Drain residual water
Removing/replacing filter
Turn filter clockwise until turning handle
stops in vertical position and tabs meet
A
Tabs
CARING FOR YOUR WASHER
33
CARING FOR YOUR WASHER
Nappy sanitisers/bleach
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.
IMPORTANT!
Leave the door to your washer open when it is not in use to allow the washer to dry
out, otherwise it will develop unpleasant odours. When leaving the door open like
this, it is extremely important that children and pets are kept away from the washer
so they cannot be accidentally trapped inside it.
Aside from the detergent dispenser, water hoses, and the pump filter, no other parts
are designed to be removed from the washer for cleaning. Do not attempt to remove
any other part of the washing machine.
Detergent advice
If unpleasant odours are noticeable from your washer, it is possible that not enough
detergent is being used for the soil level in your loads. Run a ‘Drum Clean’ cycle and
either buy a better quality detergent or use a higher dose. If you are using an ‘Eco’
detergent, alternate the use of this with a mainstream detergent.
Add detergent BEFORE starting the cycle, close the dispenser and do not open it while
the cycle is running.
If you find foam leaking from your washer, check if you are using a low sudsing or front
loader type detergent. When using ‘Manual Dose’, check the quantity you are using
against the manufacturer’s recommended dose on the label. You may need to reduce
the amount you are using.
If using ‘Auto Dose’ you may need to reduce the amount used. Refer to ‘Auto Detergent’
in the Options menu (refer to page 28) to adjust the dosage.
Fabric softener advice
Clean your dispenser regularly.
Clean your washer regularly using the ‘Drum Clean’ cycle.
Complete wash cycles at a wash temperature of 40°C or above at regular intervals
(egevery 5thwash) as washing in cold water increases the chance of scrud occurring
(seebelow).
Scrud is the name of the waxy build-up that can occur within any washer when fabric
softener comes in contact with detergent. This build-up is not brought about by a fault
in the washing machine. If scrud is allowed to build up in the washer it can result in
stains on clothes and an unpleasant smell in your washer.
If a particularly dirty load needs to be washed, we recommend putting the washer
through a ‘Rinse’ cycle once the entire cycle has finished and the load has been
removed. This will help clean out any residue from that cycle.
34
BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
anotification or warning to inform you when there is aproblem. In most cases you will
be able to address the problem the washer is alerting you to. Check this chart before
you call for service.
NOTIFICATION WHAT TO DO
DOOR OPEN
Close the door properly. Touch to confirm, and then touch
toresume wash. Try opening and closing the door again.
CLEAN DRUM Clean the drum. Select the ‘Drum Clean’ cycle and touch ‘START/PAUSE’.
The reminder will display after every cycle, until the cycle is performed.
OUT OF
BALANCE
Touch to retry the spin.
If the warning persists, pause the cycle, manually redistribute the load
and touch to spin again. If necessary, stop the cycle, select ‘Spin’
andtouch .
If the problem persists, check that the washer is correctly levelled.
OVER-
SUDSING
Wait for the washer to automatically restart when suds have dissipated.
When oversudsing occurs you may notice a reduction inperformance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the drain hose height does not exceed 1000mm.
DOOR IS
LOCKED
The temperature in the drum is over 60°C therefore it is not safe toopen
the door. Wait until the temperature drops below60°C.
Check the water level in the drum. If the level is above the bottom
ofthedoor seal, the door cannot be opened. Use the ‘Add a Garment’
button if you wish to add or remove items.
If the drum is still moving, wait for it to stop before attempting toopen
the door.
KEYLOCK ON To disable, touch and hold the ‘Keylock’ button for 3seconds.
DETERGENT
LEVEL LOW
Refill ‘Auto Detergent’ compartment or switch to ‘Manual Dose’.
Takecareto not fill beyond the MAX mark.
SOFTENER
LEVEL LOW
Refill ‘Auto Softener’ compartment. Take care to not fill beyond
theMAXmark.
CLEAN FILTER The pump filter is blocked and needs to be cleaned.
Follow instructions on the label and refer to page 32 of this guide.
HIGH TEMP Door may remain locked due to high temperature in drum.
Wait for temp to reduce then try again.
WATER LEVEL Water level is too high. If this occurs, disconnect power and water
andcontact Fisher & Paykel Customer Care.
NO WATER Check taps have been properly connected and are turned on.
ADD A
GARMENT
Wait for the door to unlock. The washer may need to lower its water
level and/or wait for a safer drum temperature before unlocking.
35
FAULT CODES
If a continuous series of beeps sounds, all the lights turn off
on the control panel and a number appears on the display, a
fault has occurred. The washer automatically enters this mode
when there is a fault. The word ‘Fault’ will be shown in the
control panel display followed by a number (refer to example
shown here). To stop the beeps, touch any button then
perform the following steps:
1
Turn your washer off at the power point on the wall.
2
Wait one minute and turn it back on.
3
Check that your washer is installed correctly (refer to ‘Installation instructions’
pages5–12).
4
Remove your wash load.
5
Perform a ‘Rinse’ cycle.
6
If the fault re-occurs repeat steps
1
and
2
.
7
If the washer still displays a fault code, go online or call a Fisher & Paykel trained and
supported service technician to arrange service (refer to ‘Customer Care’ page 44).
8
Record the fault code number displayed and the serial number of your washer
(locatedon the rear of the washer, and/or above the drum opening when the door is
open) before calling. Thefaultcode will indicate to the service technician what the
problem could potentiallybe.
If a fault code is being displayed (as shown above), you can still turn your washer off
bypressing ‘POWER’.
FAU LT
Err37
Contact the F&P
Customer Care Centre
Fault code screen
36
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and
some suggestions that may help to correct the problem. If you still have problems,
please contact your Fisher & Paykel trained and supported service technician.
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on
Power not switched on
at the wall.
Switch the power on at the wall.
Then press ‘POWER’.
Household power
supply not working.
Try plugging in another electrical appliance.
Keylock may be
activated.
Touch and hold the ‘Keylock’ button for
3seconds (refer to ‘Keylock’, page 16).
Touching
does not start
the fill
Washer door not
closed properly.
Open and reclose door.
The washer is waiting
for a command from
you.
If is flashing then the washer is waiting
fora command from you.
The washer has
detected a fault.
Check if a code is being displayed on the
panel (refer to ‘Fault codes’, page 35).
Hot and cold taps not
turned on.
Check that both hot and cold taps are
turnedon (if using cold inlet only ensure
inlet valve cap is installed on the hot valve
onthewasher).
Hot and cold taps
not connected to the
corresponding valve
on the washer.
Check the cold tap is connected to the
cold valve on the washer and the hot tap
isconnected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hoses
for blockages.
Inlet hose leaking,
twisted or damaged.
Check the inlet hoses for leaks or damage.
Check that the inlet hoses are not twisted.
Faulty water supply. Check taps that aren’t connected to the
washer are working.
Delay start may be set. Refer to ‘Delay Start’, page 24.
Washer stops
working mid
cycle
The washer has
detected a fault.
Refer to ‘Fault codes’, page 35.
Power or water failure. Check the power and/or water is working
correctly.
Washer has been
paused.
Touch the button to continue.
Oversudsing. Washer is waiting for suds to dissolve before
continuing the cycle.
37
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling
Drain hose too low. The height of the drain hose in stand pipe,
tub or spigot must be at least 600mm from
the floor level (refer to ‘Draining’, page 10).
Drain hose sitting
inwater.
Clear the drain.
Washer is not
draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter
(refer to ‘Cleaning the pump filter’, page 32).
Drain hose higher
than1000mm above
floor level.
Lower the level of the drain hose
(refer to ‘Draining’, page 10).
Filling
continuously
Drain hose not
connected to
standpipe or tub.
Connect drain hose correctly
(refer to ‘Draining’, page 10).
Washer siphoning. Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing Incorrect detergent
used.
Use low sudsing, front loader detergent only
(refer to ‘Adding detergent and softener’,
page 22).
Too much detergent
used.
If adding detergent in the manual dispenser,
ensure the correct dose of detergent isused
for the load size and soil level.
If using ‘Auto Dose’, reduce the dosage by
using ‘Auto Detergent’ (refer to ‘Customising
wash cycle’, page 28).
Not spinning
properly
Load has gone out
ofbalance.
Open door and redistribute load, thenrestart
the washer.
Washer is not level. Ensure washer is correctly levelled
(refer to ‘Levelling the washer’, page 8).
Suds build up. Check the amount of detergent used, reduce
if necessary.
Too many
soap suds
Incorrect type of
detergent used.
Use low sudsing, front loader detergent only
(refer to ‘Adding detergent and softener’,
page 22).
Too much detergent
used.
If adding detergent in the manual dispenser,
ensure the correct dose of detergent
isusedfor the load size and soil level.
If using ‘Auto Dose’, reduce the dosage by
using ‘Auto Detergent’ (refer to ‘Customising
wash cycle’, page 28).
Inlet water pressure/
flow rate too low
Ensure correct inlet water pressure and flow
rate as per installation instructions.
38
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Small puddle
of water from
under the
washer
Inlet hose or drain
hose leaking.
Check inlet hoses and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Dispenser
compartments blocked.
Clean dispenser drawer (refer to ‘Cleaning
the dispenser drawer’, page 30).
Dispenser drawer not
fully closed.
Close dispenser drawer fully and ensure
itremains closed during the cycle.
Damage to door seal. Check seal inside door for damage.
Ifitsustains any damage it will need to
bereplaced.
Cycle time
longer
than usual/
Inaccurate
time reading/
Adjustment of
time remaining
during cycle
Wash time is
approximate.
Wash time may be influenced by a number
of factors such as water flow rate, water
pressure, hot tap connection or reliance
on internal heater, load size, cycle and
option selections, as well as issues such as
oversudsing and out of balance.
Low water pressure or
flow rate.
Ensure that inlet hose filters are not blocked.
Out of balance or
oversudsing.
Recovery from out of balance or
oversudsing will extend cycle time
(refer to ‘User warnings’, page 34).
Washing a large load. Be aware that it will take longer for the
washer to fill.
Selecting various
options.
Be aware that some options will extend
cycletime, eg ‘Soak’, ‘Rinse+’.
Detergent
remaining
in manual
dispenser at
the end of the
cycle
Dispenser drawer not
properly closed or
was opened part way
through the cycle.
Ensure the dispenser drawer is fully closed
at the start of the cycle and remains closed
throughout the cycle.
Dirty or blocked
dispenser.
Clean the manual dispenser compartment.
Dispenser overloaded
with detergent.
Clean out remaining detergent
(refer to ‘Adding detergent and softener’,
page 22 for dosing information).
Do not fill above the MAX level.
Composition of the
detergent makes it
difficult to dispense.
Clean the manual dispenser compartment.
39
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washing very
wet at the end
of the cycle
Cycle selected is not
appropriate for load.
Particularly short or delicate cycles have
shorter spins which can result in wetter
washing at the end of the cycle.
Incorrect spin speed
for load selected.
Select a faster spin speed.
An out of balance load
has occurred.
The washer compensates for being out of
balance by using a lower spin speed, to
reduce noise and potential damage to itself.
Vibrating Transit bolts left in
place.
Ensure transit bolts are removed prior to
useof the washer (refer to ‘Removing transit
safety bolts’, page 5 and 6).
Washer may not be
level.
Ensure washer is installed on an appropriate
surface and levelled correctly
(refer to ‘Levelling the washer’, page 8).
Load is out of balance. Wash an average sized load rather than
asmaller load or a single item.
Washingone item at a time is not
recommended as it is difficult for the
washerto balance a single item during spin.
Creasing Washer overloaded. Do not overload washer.
Incorrect cycle for load
type.
Use the ‘Easy Iron’ cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left in
washer or laundry
basket.
Laundry left sitting wet is more likely to
crease. If not removing clothes from washer
immediately at end of cycle, select the
‘SoilLevel’ option. Do not leave wet washing
sitting in a washing basket.
Wash temperature too
hot for load type.
Select a lower wash temperature.
Checkitems care label for correct care.
Check the hot and cold taps are connected
tothe right valves (refer to ‘Connecting to
the water supply’, page 8).
Items not sorted
correctly.
Sort load so that items of similar weight
are washed together (refer to ‘Sorting your
load’, page 21).
40
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Poor soil
removal
Incorrect wash cycle
selected.
Select a wash cycle with options
appropriate to the load
(refer to ‘Wash cycle options’, page 26).
Insufficient detergent. If using the ‘Manual Dose’ dispenser, ensure
the correct dose of detergent isused for the
load size and soil level. If using ‘Auto Dose’,
adjust the dose using ‘Auto Detergent’
(refer to ‘Customising wash cycle’, page 28).
Washer overloaded. Ensure the washer is not overloaded in terms
of its capacity or the cycle selected
(refer to ‘Loading’, page 22).
Items require a longer
wash time.
Select a higher soil level option if available.
Load was particularly
dirty.
Select ‘Pre Wash’ option, where available, for
particularly dirty loads (refer to ‘Customising
wash cycle’ and ‘Pre Wash’, page 28).
Items not sorted
correctly.
Wash heavily and lightly soiled garments
separately.
Washer dirty from
previous wash.
After washing particularly dirty clothing we
recommend putting the washer through a
‘Rinse’ cycle, once the load has been removed.
This will wash away any remnants of dirt that
could affect future wash performance.
Incorrect wash
temperature selected
for the type of soil.
Select a wash temperature suitable for the
type of soil, eg warm for greasy soils, cold
for muddy soils. Increasing the wash
temperature generally improves soil removal
and overall wash performance.
Ensure garments can be safely washed
at the increased temperature.
Dye transfer Coloured items not
washed separately
from white/light
coloured items.
Remember to separate whites and colours.
New or non-colourfast
items not washed
separately.
Wash non-colourfast items separately
andselect ‘Cold’ wash temperature.
Wet items have been
left sitting for too long.
Remove items from washer as soon as
thecycle is finished, or if items are not to
be removed from the washer immediately
select ‘Soil Level’.
Wash temperature. Consider the wash temperature you select
for your coloured items. Lower the
temperature if you are concerned.
41
PROBLEM POSSIBLE CAUSES WHAT TO DO
Black or grey
marks on
clothes
Incorrect amount of
detergent.
If using the manual dispenser, ensure the
correct dose of detergent isused for the
load size and soil level.
If using Auto Dose, adjust the dosage by
using ‘Auto Detergent’ (refer to ‘Customising
wash cycle’, page 28).
Washer needs to be
cleaned.
Empty the washer and complete a
‘DrumClean’ cycle (refer to ‘Cleaning the
drum and the door’, page 31).
Tangling Items not sorted
correctly.
Separate larger items from smaller items.
Washer loaded
incorrectly.
Load items loosely and individually into the
washer (ie not folded).
Incorrect cycle for load
type selected.
Use the ‘Easy Iron’ cycle to wash shirts.
Washer overloaded in
terms of its capacity
or the cycle selected.
Try washing average to smaller load sizes.
Delicate items. Wash pantyhose, bras and any other
delicate items prone to tangling in a mesh
laundrybag.
Contact a Fisher & Paykel trained and supported service technician if a problem persists.
TROUBLESHOOTING
42
For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s
Warranty with the purchase of this clothes washer covering parts and labour for
servicing within the country ofpurchase.
Fisher & Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour
any part of the product, the serial number of which appears on the product, which is
found to be defective within two years of the date of purchase.
You also receive an additional eight-year parts only Manufacturer’s Warranty on your
Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on
the day following the expiry of the two-year Manufacturer’s Warranty and excludes the
motor controller and labour. Fisher&Paykel will repair (as to parts) or, at its option,
replace any Direct Drive motor (but not the motor controller) which is found to be
defective within this additional Manufacturer’s Warranty period. You will be responsible
for any labour costs.
Note: These Manufacturer’s Warranties are an extra benefit and do not affect your
legalrights.
These Manufacturer’s Warranties DO NOT cover
A
Service calls which are not related to any defect in the product. The cost of a
servicecallwill be charged if the problem is not found to be a product fault.
Forexample:
1
Correcting the installation, eg removal of bottom packer and transit bolts
(frontloading washers), levelling the washer, adjustment of the drain to correct
siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on
water,noises caused by the waterhammer or power supplies.
2
Providing instruction on use of the product or changing the set-up of the product,
eginstruction on correct use of detergents and fabric softeners.
3
Replacing fuses in, or correcting house wiring or correcting house plumbing,
egunblockingdrains.
4
Correcting fault(s) caused by the user.
5
Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6
Correcting damage caused by pests, eg rats, cockroaches, etc.
7
Water on the floor due to incorrect loading or excessive suds.
8
Blocked pumps, removal of foreign objects/substances from the washer, including
the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9
Correcting corrosion or discolouration due to chemical attack.
B
Defects caused by factors other than:
1
Normal domestic use; or
2
Use in accordance with the product’s User guide.
C
Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D
The cost of repairs carried out other than by a Fisher & Paykel trained and supported
service technician or the cost of correcting such repairs.
MANUFACTURER’S WARRANTY
43
MANUFACTURER’S WARRANTY
E
Normal recommended maintenance as set out in the product’s User guide.
F
Repairs when the appliance has been dismantled, repaired or serviced by other than
aFisher&Paykel trained and supported service technician or the selling dealer.
G
Pick-up and delivery.
H
Transportation or travelling costs involved in the repair when the product is installed
outside the Fisher&Paykel trained and supported service technician’s normal
servicearea.
Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you
mayhave under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment.
This product is not designed for any commercial use (whatsoever). Any commercial
useby a customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher&Paykel
trained and supported service technician (refer to ‘Customer Care’, page 44).
Suchservice shall be provided during normal business hours. ThisManufacturer’s
Warranty certificate should be shown when making any claim.
For Australian customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Keep this User guide in a safe place.
44
CUSTOMER CARE
Before you call for service or assistance:
Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates,
hintsand tips, and information about your product.
We recommend that you also refer to your User guide to ensure:
1
Your product is correctly installed.
2
You are familiar with its normal operation.
3
You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
attheback of the book.
If after checking these points you still need assistance or parts, you can go online to our
website and book a service with your nearest Fisher&Paykel trained and supported
service technician. Our Customer Care team is also available to offer you assistance.
In New Zealand if you need service or assistance:
Go online to our website and book a service or call the Fisher & Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 0800 FP CARE or 0800 372 273
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
who can carry out any service necessary on your appliance. Visit our website and book
a service with a Fisher & Paykel trained and supported service technician in your area.
In Australia if you need service or assistance:
Go online to our website and book a service or call the Fisher & Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 1300 650 590
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798,
ClevelandQLD4163
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians who can carry out any service necessary on your appliance.
Visit our website and book a service with a Fisher & Paykel trained and supported
service technician in your area.
IMPORTANT!
If you call, write to or contact us via our website, please provide your name and
address, model number, serial number, date of purchase and a complete description
of the problem. This information is needed in order to better respond to your
request for assistance.
45
CUSTOMER CARE
Product details can be found on the rear of the washing machine, and/or above the
drum opening (when the door is open).
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: fisherpaykel.com
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
NZ AU
430150A 02.19
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2019. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your Dealer to ensure this booklet correctly
describes the product currently available.
