3
Safety and warnings 5
Installation guide 7
Before your first wash 17
Safety features 18
Control panel 20
Wash cycles 23
Detergent and softener 26
Wash preparation 29
Getting started quickly 30
Wash cycle options 32
Customising a wash cycle 38
Changing pre-set options 40
Caring for your washer 42
Before you call for service 48
Fault codes 50
Troubleshooting 51
Manufacturer’s warranty 56
Customer care 58
CONTENTS
Registration
To register your product visit our website: fisherpaykel.com/register
5
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
When using your clothes washer, follow basic precautions, including thefollowing:
General
z
This product has been designed for personal, family or household use. This product is
not designed for any commercial use. Any commercial use will terminate this products
manufacturer’s warranty.
z
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the appliance until it has been repaired to avoid a risk of electric shock.
z
Do not operate this machine if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
z
This clothes washer is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge,unless they are supervised or given instructions on how to use the
washerby someone responsible for their safety.
z
Keep children away from the washer while it is in operation.
z
Supervise children to ensure they do not play with the washer or climb inside thedrum.
z
The washer should only be used for washing and rinsing of textiles where this
isindicated on the care label.
z
Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
z
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
z
The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
z
Do not touch the door during a cycle as the door can become hot.
z
When 90°C temperature is selected, the door glass will become hot. Do not touch the
glass part of the door. Keep children away from the washer.
z
Do not touch or operate the machine with wet hands or with bare-feet.
z
Do not open the detergent dispenser during the cycle as hot water may come outofit.
z
Ensure the installation provides accessibility to the plug or incorporate a switch in the
fixed wiring in accordance with the wiring rules to allow disconnection of the appliance
from the supply after installation.
6
SAFETY AND WARNINGS
Installation
z
For guidance on how to install your product, please refer to installation instructions
contained in this document.
z
Install the washer on a solid and level floor surface ensuring it has at least 20mm
clearance on each side. The washer must not be installed on any textured floor
coverings (eg carpet, rugs).
z
This washer must not be installed or operated on a plinth.
Water supply requirements:
z
Inlet water pressure: Max. 1MPa (145psi), Min. 30kPa (4.5psi)
z
Inlet water flow rate: Min. 6litres/minute
z
A pressure-reducing valve must be installed if pressure is higher than 1MPa.
z
For optimum wash performance check the supply pressure is within the
recommendedrange.
z
New hose sets provided with the washer should be used to connect the washer to the
water mains. Old hose sets should not be re-used.
z
We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do
so may result in a flood and damage to property.
z
The hot water temperature should not exceed 65°C and the cold water temperature
not exceed35°C. Temperatures above these may cause the washer to fault or cause
damage to the washer.
MODEL CODE MAXIMUM CAPACITY* (KG)
WH1060P1 10
WH1160P3 11
WH1260P1 12
*Capacity refers to the maximum dry weight of items the washer can wash at any one time
z
Read and follow the detergent manufacturers’ instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
z
Do not wash an electric blanket in your washer unless the care label specifically states
it is safe to do so.
z
Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
z
The only user-removable parts of the washer are the inlet hose(s) and dispenser. No
other parts are designed to be removed by anyone other than a Fisher&Paykel trained
and supported service technician
z
Do not overload your washing machine beyond its rated capacity.
Disposal
z
When disposing of the washer, it is recommended that the door is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off
close to thewasher.
7
INSTALLATION GUIDE
Accessories
Check if you received the following accessories with your Fisher&Paykel washer. Youwill
find them inside the drum or attached to the packaging.
z
2 x Inlet hose(s) – WH1060P1, WH1260P1 models
z
1 x Inlet hose – WH1160P3 models
z
1 x Inlet valve cap – WH1060P1 & WH1260P1 models
z
1 x Drain hose guide
z
1 x Installation guide and user guide
z
1 x Spanner
z
1 x Installation leaflet (attached to the top of the washer)
Unpacking
Your washer is heavy, we recommend two people to remove the packaging.
To ensure the best performance from your new washer please follow the steps below before
using your washer.
1 Remove the outer packaging including the
polystyrene packer and plastic wrapping.
2 Lift the washer off the base.
3 Remove all packaging and accessories from inside
the drum.
4 Dispose of all packaging sustainably, ensuring these
materials are kept out of the reach of children.
INSTALLATION GUIDE
8
Removing transit safety bolts
z
The clothes washer is fitted with transit safety bolts at the rear to avoid possible damage
to the internal components of the washer during transportation.
z
The four transit bolts must be removed prior to operation of the washer. Failure
to remove these will result in damage to the washer and compromise your
manufacturer’s warranty.
z
The transit bolts must be removed in order to use the power cord.
Removing the transit bolts
3
Detach the drain hoses from the plastic
clasp, and remove the clasps on the side of
the transit braces.
To remove the bolt, grommet and
white plastic spacers, pull on the black
rubber grommets.
Use a spanner or socket to unscrew and
remove all four transit bolts at the back of
the washer.
1
2
INSTALLATION GUIDE
9
Cover the transit bolt holes with the plastic
plugs delivered with the washer. Push to clip
into place.
Remove the 10 transit brace screws from the
left and right sides, and near the centre of the
top brace.
Remove the braces.
4
5
Pull out the two transit rods located below
the two lower transit bolt holes.
Remove the yellow safety clip from the
power cord.
6
7
INSTALLATION GUIDE
10
PRODUCT DIMENSIONS MM MM MM
A Overall height*
z
Min
z
Max
845
860
845
860
845
860
B Overall width 600 600 600
C Overall depth** 675 675 675
D Depth of open door 1080 1080 1080
Standpipe height min. 600 600 600
* Exact height is dependent on foot adjustment
** Including dial and door (when closed)
A
B
Product dimensions
FRONT PLAN
D
C
INSTALLATION GUIDE
11
b
a
c
CAVITY DIMENSIONS MM
A Minimum cavity height 865
B Minimum cavity width 640
C Minimum cavity depth
z
Flush with front panel of the product*
z
In cupboard
655
715
* Front panel of the product
a
CLEARANCE DIMENSIONS MM
A Minimum washer door clearance to adjacent wall 355
B Minimum gap clearance to adjacent product or cabinetry*
20
* Applies to sides, top and rear
iSOMETRIC
b b
b
b
Cavity and clearance dimensions
c
INSTALLATION GUIDE
12
1
2
3
Move the washer into its final position
allowing for required clearances.
Level the washer side to side:
Place the level on the centre front of the
washer. Pull the washer out, loosen the lock
nut (using the spanner provided) and wind
the feet up or down until the washer is level
side to side.
Level the washer front to back:
Place the level on the left side, in line with
the centre of the washer. Adjust the front left
foot and then the right foot until the washer
is level.
There should be equal weight on both
front feet.
Using the spanner provided, tighten the
lock nuts against the base of the washer
tolockthe feet in position.
Move and centre the washer into its
final position within the cavity, using
adjacent walls as a guide and allowing
20mm clearance at the back and sides of
the washer.
Recheck the washer is level, front to back
and side to side. Repeat the above steps
if required.
Levelling the washer
It is IMPORTANT to level the washer. Having a level washer set up in its cavity will
ensure best performance for spinning, minimising noise, vibrations and wear and tear on
the washer.
INSTALLATION GUIDE
13
Inlet hose(s)
Failure to adhere to the following guidance may result in
a flood and damage to property. Only use the new hose
set(s) provided with your washer.
1 Connect the straight ends of the inlet hose(s) to the
tap(s), thereare washers fitted in both ends.
2 Connect the elbow ends to the corresponding washer
inlet valves. If present, the hot valve is coloured
orange to make this easier.
3 Tighten the inlet hose(s) ends by hand until the hose
seal just makes contact with the tap-sealing face.
Continue to tighten a further half-turn.
4 Make sure there are no kinks in the hose(s).
5 Turn the tap(s) on and check for leaks. Check for leaks
again after 24 hours.
Water supply
Water supply requirements
If you have an uncontrolled water heating source (eg a wet back or solar heating system)
you should fit a tempering valve. This will ensure the hot water temperature remains within
safe limits. Contact your registered plumber to select and install the tempering valve.
Your cold water should not exceed 35°C and your hot water should not exceed 65°C.
Temperatures above these may cause the washer to fault or cause damage to the washer.
Cold supply only
If you only have a cold water supply, you must connect the inlet valve cap (blanking cap)
provided with your washer to the hot inlet valve. The cap prevents water leaking out of
the hot valve. This appliance incorporates backflow protection complying with AS3500.1/
IEC61770. No further backflow protection is required for connection to the water supply.
Your washer has an internal heater to heat water. If you do not connect a hot water inlet
hose, your washer will automatically recognise there is no hot water supply and its internal
heater will heat the cold water to the selected cycle temperature.
SPECIFICATIONS WH1060P1, WH1160P, WH1260P
Inlet water static pressure Max. 1MPa (150psi),
Min. 30kPa (4.5psi)
Inlet water flow rate Min. 6 litres/minute
INSTALLATION GUIDE
14
Draining
20 mm
max.
Place the drain hose in a tub or standpipe
Attach drain hose to spigot
In multi-storey apartments or any upper floor, the washer should be installed on a floor
equipped with a drain. Draining must comply with local by-laws.
1 Flex the guide apart and pull the hose
through the guide.
2 Ensure a maximum of 20mm of the hose
is left exposed at the end.
3 Secure the hose guide to prevent it
dislodging from the standpipe or tub.
If the drain hose is placed on the ground or if the tub or standpipe is less than 600mm
high, the washer will continuously drain (siphon) while being filled.
Tub or standpipe height should be a minimum of 600mm.
Regularly check that your tub or standpipe is free from lint or other obstructions. This may
affect operation or cause flooding.
The hose guide is used to hold the drain hose high enough to prevent continuous
draining (siphoning).
The hose guide is used to hold the drain hose over the tub or standpipe.
1 Flex the guide apart and pull the hose
through the guide.
2 Secure the hose guide to a wall or the
back wall of the cupboard using a screw.
3 Drill out the blanking insert from spigot to
ensure the washer can drain correctly.
4 Attach drain hose to spigot and secure
using a hose clamp.
5 Check for leaks.
INSTALLATION GUIDE
15
Complete your installation
z
Turn on the water and check all hose connections for leaks. Make sure there are no kinks
in the hose(s). Check the hose connections for leaks again after 24hours.
z
Uncoil power cord, remove and discard the plastic pin cover, and plug into wall socket.
z
Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
Test cycle
Your washer must be correctly installed before use. To check the installation and operation
of the washer follow the steps below:
1
Press POWER to activate your washer.
2
Select a QUICK cycle. Ensure the drum is
empty and the door closed.
SPARE PARTS* PART NO.
Hose(s) inlet long (2m) 422680P
Hose(s) inlet large bore 426123P
* Available from your Fisher&Paykel dealer or a Fisher&Paykel trained and supported service technician
Spare Parts
Electrical connection
z
This appliance must be connected to a 220V–240V, 50Hz, sinusoidal, minimum 10A
electricalsupply.
z
Check the power cord for damage and make sure it is not squashed or twisted when
installing the washer.
z
Always remove the power cord from a socket by the plug, not by the cord.
INSTALLATION GUIDE
16
If there are any problems, you must address these before proceeding with normal use. The
washer will automatically turn off at the end of the cycle if there are no problems.
3
Press to start.
4
Wait until you see water in the bottom of
the drum.
Press to stop the cycle, then press
to turn the washer off.
Press
POWER again, select the SPIN cycle
and press .
Check the drain hose is firmly secured to the
standpipe or tub, or spigot.
Observe that the washer pumps out the
water, and spins.
The washer will beep to signal the end of
the cycle. Any faults will be displayed on the
screen, refer to ‘Fault codes’.
5
6
17
BEFORE YOUR FIRST WASH
Check you have done everything you need to before you start your first wash:
Have the packaging and transit bolts and rods been removed?
Is the washer correctly levelled, feet are extended and cabinet corners are clear of
the floor?
Is the drain hose threaded through the hose guide ‘U bend’ (with no more than
20mm extended) and hooked into your standpipe or tub, or attached to a spigot?
Have the taps been turned on?
Is the hot hose connected to the hot valve marked ‘H’?
Is the cold hose connected to the cold valve marked ‘C’?
Have you performed the test cycle? Refer to ‘Installation guide’ page 15.
Has the power cord been connected to an appropriate power supply and the power
turned on?
Complete a DRUM CLEAN cycle with a half-load amount of detergent and
without a load in order to remove any residues remaining in the washer from the
manufacturing process.
18
SAFETY FEATURES
Add a Garment
The
ADD A GARMENT function can be used to interrupt the cycle to add or remove a
garment at any time during the wash part of the cycle (provided the wash temperature
selected is lower than 60°C). Water in the washer will be drained to be a level where the
door can be opened, if necessary. Refer to ‘Wash cycle options’ for more information.
Door lock
The door of your washer will lock once you press
and will stay locked until the washer
beeps at the end of the cycle, ensuring safety for you and your family while yourwasher is
operating.
To unlock the door during a cycle
You can open the door to add or remove
items during thewash simply by pressing
the
button.
The door will remain locked if the
temperature insidethe washer is above 60°C
and/or the waterlevelis above the bottom
of the door seal (awarning will be displayed
inthese circumstances).
1
Your washer also has the following protective measures:
z
Flood protection – turns off valves and turns pump on if a flood condition is detected.
z
Out-of-balance protection – stops and redistributes the load if an unbalanced load
condition is sensed, and/or slows the spin speed to compensate.
z
Excess suds protection – pauses to allow suds to break down before continuing the cycle.
Drum light (WH1160P3 only)
Your washer has a drum light to help assist you when loading and unloading your washer.
When you press
POWER , the LED light in the drum will turn on, aftertwo minutes it will
automatically turn off. At the end of the cycle, the drum light will turn on again for five
minutes to help facilitate unloading.
19
SAFETY FEATURES
When power is restored, your washer will resume the interrupted wash cycle. If the cycle
doesn’t resume automatically, press POWER to restart your washer.
Opening the door during a power failure
If there is a power failure during a wash cycle your washer will stop and the door will
remain locked.
Locate thepump filter cover at the bottom
right of your washer.
Place a coin or key in the slot and tilt it
upwards to lever the cover open.
Pull the door release tab down from the ring.
Use a screwdriver tip, pen or key to get a
good grip.
1
2
3
Do not attempt to do this if the water level inthewasher is above the bottom of thedoor.
20
CONTROL PANEL
1
Power Press to turn the washer ON/OFF.
2
Keylock Press to disable all buttons on the control panel, except the
POWER . This prevents accidental button presses.
3
SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
z
Red LED illuminates to indicate the selected wash cycle.
4
Digital display
screen
Shows the following:
z
TIME TO GO – the remaining time in the cycle that is
currently running.
z
Delayed start time of wash cycle.
z
Notifications if an error is detected or a warning is necessary.
5
Progress
lights
Indicate the current status of the wash cycle.
z
All lights are illuminated at the start of the wash cycle.
z
The light of the current status flashes, and then turns off
oncecompleted.
6
Delay Start
Less/More
Press
MORE to increase andLESS to decrease the delay
start time.
7
Wash Temp Press to increase or decrease wash water temperature.
8
Spin Speed Press to increase or decrease spin speed.
9
Soil Level Press to select the level of soil in your load.
!0
Wash Boost Press to select PRE WASH or RINSE+.
!1
Options Press to select ECO and/or WRINKLE FREE.
!2
Add a
Garment
Press to interrupt the wash part of the cycle to add or remove
a garment.
!3
Start/Pause Press to start or pause the selected wash cycle.
WH1060P1
!0 !1 !2
!3
2
3 6 7 8 9
1 5
4
21
CONTROL PANEL
1
Power Press to turn the washer ON/OFF.
2
Keylock Press to disable all buttons on the control panel, except the
POWER . This prevents accidental button presses.
3
SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
z
Red LED illuminates to indicate the selected wash cycle.
4
Digital display
screen
Shows the following:
z
TIME TO GO —the remaining time in the cycle that is
currently running.
z
Delayed start time of wash cycle.
z
Notifications if an error is detected or a warning is necessary.
5
Progress
lights
Indicate the current status of the wash cycle.
z
All lights are illuminated at the start of the wash cycle.
z
The light of the current status flashes, and then turns off
oncecompleted.
6
Delay Start
Less/More
Press
MORE to increase andLESS to decrease the delay
start time.
7
Wash Temp Press to increase or decrease wash water temperature.
8
Spin Speed Press to increase or decrease spin speed.
9
Soil Level Press to select the level of soil in your load.
!0
Wash Boost Press to select PRE WASH or RINSE+.
!1
Options Press to select ECO and/or WRINKLE FREE.
!2
Add a
Garment
Press to interrupt the wash part of the cycle to add or remove
a garment.
!3
Start/Pause Press to start or pause the selected wash cycle.
WH1260P1
!3
1 5
!0 !1 !2
2
3 6 7 8 9
4
22
CONTROL PANEL
1
Power Press to turn the washer ON/OFF.
2
Keylock Press to disable all buttons on the control panel, except the
POWER . This prevents accidental button presses.
3
SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
z
Red LED illuminates to indicate the selected wash cycle.
4
Digital display
screen
Shows the following:
z
TIME TO GO – the remaining time in the cycle that is currently
running.
z
Delayed start time of wash cycle.
z
Notifications if an error is detected or a warning is necessary.
5
Progress
lights
Indicate the current status of the wash cycle.
z
All lights are illuminated at the start of the wash cycle.
z
The light of the current status flashes, and then turns off
oncecompleted.
6
Delay Start
Less/More
Press
MORE to increase andLESS to decrease the delay
start time.
7
Optimise
Wash
Press to select ECO or SPEED.
8
Wash Temp Press to increase or decrease wash water temperature.
9
Spin Speed Press to increase or decrease spin speed.
!0
Wash Boost Press to select PRE WASH, RINSE+ and/or WASH+.
!1
Options Press to select WRINKLE FREE.
!2
Add a
Garment
Press to interrupt the wash part of the cycle to add or remove
a garment.
!3
Start/Pause Press to start or pause the selected wash cycle.
WH1160P3
!0
!1
!2
!3
2
3 6 7 8
9
1 5
4
23
WASH CYCLES
WH1060P1 model
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
CYCLE DESIGNED FOR
MAX.
LOAD SIZE
(kg)
WASH
TEMP
(°C)
SPIN
SPEED
(rpm)
Everyday
A faster cycle designed for mixed
loads with normal soil level
10.0
40
(Cold-90)
1200
(0-1200)
Cottons*
A comprehensive cycle specifically for
normally soiled cotton garments
10.0
40
(Cold-90)
1200
(0-1200)
Heavy
A longer, hotter wash for heavily soiled
durable garments
10.0
60
(Cold-90)
1200
(0-1200)
Delicate
A gentle wash with more water to care
for lightly soiled delicate garments
5.0
30
(Cold-40)
500
(0-800)
Easy Iron
A cycle for normally soiled garments
with lower spin speeds to reduce ironing
6.0
40
(Cold-60)
800
(0-800)
Bulky
A warm gentle wash and slow spin for
special care of bulky items
6.0
40
(Cold-90)
800
(0-800)
Allergy
Longer, hotter wash with an extra rinse
to remove allergens and detergent
10.0
60
(40-90)
1200
(0-1200)
Handwash
A very gentle wash for extra
special items
3.0
30
(Cold-40)
500
(0-800)
Drum
Clean
An extra hot cycle designed to clean
your washer
– 90
1200
(0-1200)
Spin Spinning wet items 10.0 n/a 0-1200
Rinse Items that require rinsing and spinning 10.0 Cold
1200
(0-1200)
Super
Quick
Freshening up of new or very lightly
soiled garments
2.0
30
(Cold-60)
800
(0-1200)
Quick Cleaning light soiled loads quickly 6.0
40
(Cold-60)
800
(0-1200)
* COTTONS, 40°C, 1200rpm, with ECO selected is the recommended water and energy saving cycle for normally
soiled, everyday washing
24
WASH CYCLES
WH1260P1 model
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
CYCLE DESIGNED FOR
MAX.
LOAD SIZE
(kg)
WASH
TEMP
(°C)
SPIN
SPEED
(rpm)
Everyday
A faster cycle designed for mixed
loads with normal soil level
12.0
40
(Cold-90)
1400
(0-1400)
Cottons*
A comprehensive cycle specifically for
normally soiled cotton garments
12.0
40
(Cold-90)
1400
(0-1400)
Heavy
A longer, hotter wash for heavily soiled
durable garments
12.0
60
(Cold-90)
1400
(0-1400)
Delicate
A gentle wash with more water to care
for lightly soiled delicate garments
5.0
30
(Cold-40)
500
(0-800)
Easy Iron
A cycle for normally soiled garments
with lower spin speeds to reduce ironing
6.0
40
(Cold-60)
800
(0-800)
Bulky
A warm gentle wash and slow spin for
special care of bulky items
6.0
40
(Cold-90)
800
(0-800)
Allergy
Longer, hotter wash with an extra rinse
to remove allergens and detergent
12.0
60
(40-90)
1400
(0-1400)
Handwash
A very gentle wash for extra
special items
3.0
30
(Cold-40)
500
(0-800)
Drum
Clean
An extra hot cycle designed to clean
your washer
– 90
1400
(0-1400)
Spin Spinning wet items 12.0 n/a
1400
(500- 1400)
Rinse Items that require rinsing and spinning 12.0 Cold
1400
(0-1400)
Super
Quick
Freshening up of new or very lightly
soiled garments
2.0
30
(Cold-60)
800
(0-1400)
Quick Cleaning light soiled loads quickly 6.0
40
(Cold-60)
800
(0-1400)
* COTTONS, 40°C, 1400rpm, with ECO selected is the recommended water and energy saving cycle for normally
soiled, everyday washing
25
WASH CYCLES
WH1160P3
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
CYCLE DESIGNED FOR
MAX.
LOAD SIZE
(kg)
WASH
TEMP
(°C)
SPIN
SPEED
(rpm)
Everyday
A faster cycle designed for mixed loads
with normal soil level
11.0
30
(Cold-60)
1100
(0-1400)
Cottons*
A comprehensive cycle specifically for
normally soiled cotton garments
11.0
40
(Cold-90)
1400
(0-1400)
Heavy
A longer, hotter wash for heavy soiled
durable garments
11.0
60
(Cold-90)
1400
(0-1400)
Delicate
A gentle wash with more water to care
for lightly soiled delicate garments
5.0
30
(Cold-40)
500
(0-800)
Easy Iron
A cycle for normally soiled garments
with lower spin speeds to reduce ironing
6.0
30
(Cold-60)
800
(0-800)
Bulky
A warm gentle wash and slow spin for
special care of bulky items
6.0
40
(Cold-90)
800
(0-800)
Steam
Refresh
A quick cycle for de-wrinkling and
removing slight odours
2 items n/a n/a
Wool**
An extra gentle wash action for washer
washable woollen items that complies
with Woolmark Apparel Care Criteria
4.0
40
(Cold-40)
800
(0-800)
Quick 15
Freshening up of new or very lightly
soiled garments
2.0
30
(Cold-30)
800
(0-1400)
Quick 30 Cleaning lightly soiled loads quickly 4.0
30
(Cold-30)
800
(0-1400)
Rinse Items that require rinsing and spinning 11.0 Cold
1400
(0-1400)
Spin Spinning wet items 11.0 n/a 1400
Drum
Clean
An extra hot cycle designed to clean
your washer
n/a 90 1400
* COTTONS, 40°C, 1400rpm, with ECO selected is the recommended water and energy saving cycle for normally
soiled, everyday washing
**Woolmark Apparel Care
The wool wash cycle of this machine has been approved by The Woolmark
Company for the washing of machinewashable wool products provided that the
products are washed according to the instructions on the garment label and those
issued by the manufacturer of these washing machines M1766. Only the WH1160P3
model complies with Woolmark Apparel Care requirements.
26
DETERGENT AND SOFTENER
Detergent type
Your washer requires low-sudsing detergent to prevent oversudsing problems. Low sudsing
detergent comes in powder, liquid or pod form and is labelled front loading, low suds,
high efficiency or HE. Using top loading detergent in your front loader washer may lead to
excessive suds formation, which will lengthen the cycle time as the washer waits for the suds
to dissolve.
Ensure the detergent drawer is completely closed before starting the cycle.
How much detergent?
Follow the instructions on the back of the detergent packet or bottle as a guide to the
correct amount of detergent to use. The correct amount of detergent will vary, depending
on level of soiling and size of load. Jeans and work clothes may need more detergent, while
towels usually need less. The larger your load, the more detergent you may have to add.
Detergent advice
Add the detergent BEFORE starting the cycle, close the dispenser and do not open it
while the cycle is running. If you find foam leaking from your washer, check you are using
a low sudsing or front loader type detergent and check the quantity you are using against
the detergent manufacturers recommendation. You may need to reduce the amount you
are using.
Fabric softener
The washer will automatically flush the fabric softener during the rinse part of the cycle.
If you wish to use fabric softener we recommend to:
z
Use it sparingly. Measure it carefully and do not use more than 25ml (1/2cap), some
thicker varieties may need diluting.
z
Clean your dispenser regularly.
z
Clean your washer regularly using the DRUM CLEAN cycle.
z
Complete wash cycles at a wash temperature of 40°C or above at regular intervals
(eg every 5thwash) as washing in cold water increases the chance of scrud
occurring (see below).
z
If you fill beyond the MAX mark, the fabric softener will be dispensed into the drum
prematurely and contribute to scrud.
z
Fabric softener should not be used if you have selected the STEAM REFRESH or any of
the QUICK cycles.
Scrud
Scrud is the name of the waxy build-up that can occur within any washer when fabric
softener comes in contact with detergent. This build-up is not brought about by a fault in
the washer. If scrud is allowed to build up in the washer it can result in stains on clothes and
an unpleasant smell in your washer. If you wash a particularly dirty load, we recommend
putting the washer through a
RINSE cycle once the cycle has finished and the load has been
removed, to clean outany residue from that cycle.
27
The washer has two main wash compartments for liquid and powdered detergents, a fabric
softener compartment, and a pre wash compartment for liquid or powdereddetergent.
Detergent compartments
Main wash liquid
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
Use for liquid detergent. Water is flushed through
the compartment mixing with the detergent the
washer fills with water.
Do not fill higher than the ‘MAX’ level.
There may be a small volume of water left in
the dispenser at the end of the cycle.
Use this for powdered detergent. Water sprays
in and flushes the powder out as the washer
fills with water.
Do not fill too high, it could result in water and
detergent on the floor.
Place liquid, powdered detergent or stain
treatment into this compartment. Remember
to select
PRE WASH on the control panel.
Main wash powder
Pre wash Liquid/Powder
DETERGENT AND SOFTENER
28
DETERGENT AND SOFTENER
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
Place Fabric Softener into this dispenser, it will
be flushed out automatically during the rinse
part of the cycle.
Fabric softener
Ensure that the dispenser drawer is completely closed before starting the cycle.
Donot open it again until the cycle is complete and the washer has stopped spinning.
Detergent pods must be placed at the back of
the drum prior to loading your clothes. This will
ensure they are activated quickly in the wash. Do
not place pods in the detergent dispenser drawer
or on top of your clothes.
Pods
29
WASH PREPARATION
Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites, especially
when they are new. Colour run could be an issue if you wash items at highertemperatures.
Some soils, like mud and blood are best washed in cold water. Oilysoils (eg some foods
and marks on shirt collars) are best washed in warm water. The Care Label will advise on
how the garment should be washed.
ITEMS/WASH REQUIREMENTS SUGGESTED CYCLE AND OPTIONS*
SUGGESTED
TEMPERATURE
Towels, sheets, pillowcases Everyday, 1000/1200 or 1100/1400rpm 30°C or 40°C
Bulky items – doonas, duvets,
sleepingbags
Bulky 30°C or 40°C
Shirts, pants, other creasables Easy Iron or Steam Refresh, 800 rpm 30°C or 40°C
Woollens, silks Wool, Handwash, 500 rpm 30°C or 40°C
Delicates, fine fabrics Delicate, Wool or Handwash 30°C
Jeans Everyday or Heavy Cold or 30°C
Highly coloured items Everyday Cold or 30°C
Whites, cotton items Cottons, 1000/1100 or 1200/1400 rpm 40°C or 60°C
Sensitive skin or extra rinsing Allergy, Cottons, Rinse+, 1200/1400rpm 40°C
Asthma/allergies Allergy or Cottons, Rinse+ 60°C
Lightly soiled items Quick, Super Quick or Speed 30°C
Muddy, sandy or linty items Everyday with Pre Wash and Rinse+ Cold
Unpleasant odour in washer Drum Clean 90°C
*Cycles and spin speeds available will depend on your washer model
Before you load
z
Check pockets for items that could damage your clothes or get caught in the washer.
z
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers), and remove loose bra wires. All these can damage both your washer
and your clothes.
z
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
z
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
Loading
Your washer will be more efficient when washing larger loads, so try to collect enough
items to loosely fill the drum when the items are dry.
30
2
Press to activate your washer.
3
Select your desired wash cycle by turning
the Control Dial. The wash cycle icons will
illuminate as you turn the dial showing which
cycle is selected, along with the default
wash cycle settings.
GETTING STARTED QUICKLY
Open the detergent drawer.
Pour liquid or powder detergent in the
drawer or place the pod in the drum.
Pre-dissolving detergent in warm water when
washing can improve the performance of the
liquid and powder detergent.
1
Customise your wash as needed by selecting
specific temperature and spin speeds. Refer
to ‘Wash cycle options’ for more information.
4
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
31
GETTING STARTED QUICKLY
6
Press for three seconds to lock the buttons
on the control panel, preventing them from
being activated accidently by a washing
basket or little fingers, refer to the ‘Wash
cycle options’ section.
5
Press to start the cycle. The washer will
start to fill with water and select the correct
wash action for your load.
For best fabric and colour care, remove your clothes as soon as the cycle has finished.
Failure to follow the advice in this guide may result in damage to your garments and your
expectations of wash performance may not be met.
32
WASH CYCLE OPTIONS
Once you have selected your wash cycle you may wish to change the default wash options.
COLD TAP
CONTROLLED
COLD
WARM / COLD WARM HOT
EXTRA
HOT
Incoming water
from tap
20°C 30°C 40°C 60°C 90°C
Wash cycle options
All wash cycles default to the recommended options for that cycle based on the average
expected load to be washed. You can vary the options (eg
WASH TEMP, SPIN SPEED) to
create your desired cycle. Some options are not available on some cycles, for clothes care
reasons, or because the option is not appropriate for the cycle.
To change a wash option or options you have selected after a cycle has started
Press
and select your new setting,
then press again to resume the cycle with
the new setting(s).
Wash Temp
Your washer offers these wash temperatures:
Simply press the
WASH TEMP button to increase or decrease the wash temperature.
Some temperatures are not available on some cycles as a safeguard for your clothes
(egtemperatures above 40°C on the DELICATE cycle).
The washer will fill with both hot and cold water (if possible) to achieve the selected wash
temperature. If required, ie for cold supply or cold connection only, the washer will heat the
water to the selected temperature.
If you do not wish to heat the water to 20°C using the internal heater, refer to the
‘Changing pre-set options’ section for detail on how to set
COLD TAP as the default
temperature for your cold water wash.
1
33
WASH CYCLE OPTIONS
Spin Speed
Press the
SPIN SPEED button repeatedly to select spin speed.
To perform a spin only, press
POWER and select the SPIN cycle. If necessary, modify the
spin speed to best care for your load (ie spin delicate items at 500rpm for best garment
care).
If an out of balance load occurs, your washer will compensate by using a lower spinspeed.
No Spin
The washer will complete the spins within the wash and rinseportions of cycle, only the
final spin will not be completed.
Select
NO SPIN to end the cycle after rinse, remove items you wish to drip dry. After
removing items for drip dry, when you still have more items to spin dry, close the door,
press POWER and select the SPIN cycle. Ifnecessary, modify the spin speed to best care
for your load.
Soil Level (WH1260P1 and WH1060P1)
The
SOIL LEVEL option lets you adjust the wash to suit the amount of soil in your load. For
example, select HEAVY for dirty clothes or LIGHT for items that are only lightly soiled. This
adjusts the wash time accordingly to give the load the right amount of tumbling to remove
the soil.
Wash Boost
Press the WASH BOOST repeatedly to select PRE WASH for extra dirty loads, RINSE+ for
adding an extra rinse to your cycle, or WASH+ to increase the wash time for dirty loads.
Rinse+
If you have a particularly dirty load, or you have sensitive skin and wish to give your clothes
an extra rinse, select
RINSE+ from the WASH BOOST options. Your load will undergo an extra
rinse to get rid of any residual detergent or soil in the items.
RINSE+ will not be available if the ECO option has been selected.
MODEL RPM RPM RPM RPM
WH1060P1 500 800 1000 1200
WH1160P3 500 800 1100 1400
WH1260P1 500 800 1100 1400
34
WASH CYCLE OPTIONS
Pre Wash
Your washer will start with a short wash in cool water to remove excess soil. The washer will
drain and then fill at the selected temperature for the main wash.
PRE WASH cannot be selected after a wash cycle has been started or if ECO has
been selected.
Use liquid or powdered detergent in the
PRE WASH liquid/powder compartments. The
compartment is flushed at the start of the cycle.
Wash+ (WH1160P3 only)
WASH+ allows you to increase the wash time for heavy soiled items. The increase in wash
time gives the load the right amount of tumbling to remove the soil from items that might
need it.
Options
Wrinkle Free
Press the
OPTIONS button to select WRINKLE FREE. We recommend you remove the clothes
from the washer immediately after the completion of the cycle to minimise wrinkling and
creasing of items and to prevent dye run. However, if you will not be present at the end of
the wash you can select WRINKLE FREE.
When
WRINKLE FREE is selected, the washer will tumble the clothes once every 15minutes
for up to 12 hours after the cycle has finished. The WRINKLE FREE light and will flash, and
the washer will beep at regular intervals to remind you to remove your load. To remove the
load during this phase, press .
Optimise Wash (WH1160P3)
Your washer offers you 2 optimise wash options –
ECO and SPEED – allowing you to save
time, or save water and energy.
Eco
Use the
ECO option to save water and energy. Selecting ECO will reduce the wash
temperature slightly and alter the wash and rinse programming.
z
SPEED and ECO cannot be selected together.
z
ECO will not be available if PRE WASH or RINSE+ has been selected.
z
For clothes care reasons not all options are available on all cycles.
Speed
A special feature designed to offer a shorter cycle whilst providing good wash performance.
This option can be selected on the
COTTONS, HEAVY and EASY IRON cycles.
Please be aware that a number of factors can influence the amount of time saved on
a cycle, including the load size, cycle chosen, water flow rate and load distribution
during spin.
35
WASH CYCLE OPTIONS
Add a Garment
The
ADD A GARMENT option enables you to add or remove items during the wash stage of
the cycle, under certain conditions.
Press the
ADD A GARMENT button, wait until
you hear the door unlock.
Press
, the display will flash. Open the door
and add or remove items. Close the door and
press to restart the cycle.
1
2
36
WASH CYCLE OPTIONS
1
1
Press for three seconds.
When activated, the light above the
button
is illuminated.
To turn your washer on if KEYLOCK is on and the washer is powered off:
If KEYLOCK is on and you want to pause your washer:
If KEYLOCK is on and you want to power off your washer at any time:
Keylock
KEYLOCK can be used to lock the buttons on your washer when not in use. This will avoid
accidental button pushes.
To turn Keylock
ON or OFF when the washer is powered on:
1
1
Press POWER .
Press POWER , then press and hold
for three seconds. This will activate the
control panel. Wash cycles and options can
now be selected.
If a button is pressed while
KEYLOCK is
activated, the LED above KEYLOCK will flash.
To pause your washer at any time during the
cycle, press and hold
for threeseconds
then press .
37
Delay Start
The
DELAY START option can delay the start of the wash cycle between 5 minutes and
12hours. This can be useful to time your washing to finish when you arrive home from work,
or to start once you have finished in the shower.
Press
MORE to increase the delay time, and
LESS to decrease the time, or turn DELAY
START
off.
Press
to confirm your selection and start
the countdown. The display screen will show
the time until the cycle is set to begin.
1
2
WASH CYCLE OPTIONS
Washing bulky items
The
BULKY cycle takes special care of bulky items. Bulky garments and bedding wash most
effectively when they can move freely. Ensure that there is sufficient room in the drum for
the load to move during the wash.
When washing a single bulky item add a large beach towel to the wash, to ensure the load
is balanced for an effective spin.
Washing woollens
Many woollen items carry a machine washable care claim. The fibres of these woollens have
been treated to prevent felting when they are machine washed.
z
Check the care label.
z
Use a wool detergent.
z
Use the specially designed WOOL cycle.
z
To dry woollens lie them flat on a towel and pat into shape. Dry out of direct sunlight.
Most handcrafted garments are not made of machine washable wool and we recommend
that you wash them by hand only. Hand washed woollens may be spun in your washer
(select SPIN SPEED, 500).
Washing underlays and sheepskins is not recommended because they could produce
excessive amounts of lint that may cause pump blockages.
Avoid using
DELAY START for damp, non-colourfast items as this may cause dye run to occur.
38
CUSTOMISING A WASH CYCLE
To customise a cycle
You can program your washer to remember the wash options you prefer for each wash
cycle. For instance, you may want to set the
EVERYDAY cycle to default to a COLD wash or
set the HEAVY cycle to include WASH+ or RINSE+.
1
Press POWER to activate your washer.
2
Turn the dial to select the wash cycle you
wish to customise, eg EVERYDAY.
Press and hold the button of the option
you want to customise, eg
WASH TEMP for
threeseconds. You will hear two quick beeps
and the wash cycle icon will flash. The screen
will display .
3
39
4
Continue to select any other options you wish
to customise for this cycle.
CUSTOMISING A WASH CYCLE
To change your customised wash cycle simply repeat these steps.
5
Press to store your customised cycle.
A long beep will sound to confirm that your
changes have been saved.
40
CHANGING PRE-SET OPTIONS
Option adjustment mode (Models WH1160P3)
This allows you to change the
CONTROLLED COLD default setting wash temperature to
COLD TAP. If your incoming cold water temperature is very low and you choose to do a
COLD TAP wash, the wash may be less effective.
To enter option adjustment mode:
The cold
WASH TEMP icon will flash on and off.
This is the default setting, where the machine
uses the internal heater to heat the water
to 20°C.
Press the
WASH TEMP button once, the
cold icon will stop flashing, indicating that
the temperature of the water will now be
the same as the incoming water from the
cold supply.
1
2
3
Turn your washer on at the wall but do
not press POWER .
Press and hold
POWER and WASH TEMP
buttons together for three seconds. You will
hear a quick beep and will appear on
the screen indicating you have entered option
adjustment mode.
If you always use
COLD or CONTROLLED COLD water, we recommend that a warm or hot
wash be used regularly, eg every fifth wash should be at least 40°C or above. Warm water
is needed to help maintain the cleanliness of your washer.
Press
to save the setting.
Your washer will automatically remember
your changes for all future washes you do on
this cycle.
4
+
41
CHANGING PRE-SET OPTIONS
Factory reset
You can reset your washer to factory default settings by following the steps below.
To reset your washer to factory default settings:
1
Select the SPIN cycle.
2
Press MORE , LESS and OPTIONS together
for threeseconds, will appear on the
screen and the washer will beep.
Your washer will now be reset to factory
default settings.
+
42
CARING FOR YOUR WASHER
To remove the drawer from the washer, pull
it open, push down on the tab behindthe
rear compartments and pull it out from
the washer.
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
Cleaning the detergent dispenser drawer
1
To disassemble the drawer, first remove the
compartment inserts for ‘main wash’ liquid
and fabric softener.
2
When you have finished using your washer
z
Turn off the taps to prevent the chance of
flooding should a hose burst.
z
Unplug the washer from the power socket.
Cleaning your washer
Before you start cleaning your washer, ensure
that it is disconnected from the power (ie
unplug the washer from the power socket).
Cleaning the control panel and outer
surfaces of the washer
Use a soft damp cloth to wipe all surfaces,
and wipe dry. Avoid using chemical or
scouring cleaners, as these will damage the
paint and plastic surfaces of your washer.
43
REMOVE
These parts can now be hand-washed in hot tap water and dried with a soft cloth.
Reassemble and place back in the washer.
The drawers are not dishwasher safe. Ensure the dispenser drawers are reassembled
correctly before re-inserting into the washer. Any mis-assembly or damage to the parts
could result in malfunction oftheproduct.
3
CARING FOR YOUR WASHER
Turn the drawer upside down. Locate the tab
labelled REMOVE. Press down on the tab to
unclip the bottom cover of the drawer and lift
cover to fully detach from the drawer.
44
CARING FOR YOUR WASHER
Cleaning the inside of your washer
It is important that you regularly clean the inside of your washer using the
DRUM CLEAN
cycle. After 100cycles the icon will flash every time you turn your washer on to remind
you to do this. If your washer starts to smell this is a sign that you should complete a
DRUM CLEAN cycle. We recommend that you do not have any items in the washer when you
run this cycle.
Add the washing machine cleaner
directly into the main wash detergent
compartment of the dispenser drawer.
Follow manufacturers instructions.
Press
POWER to turn your washer
on and select the DRUM CLEAN cycle.
Press
to start the cycle.
NEED
IMAGE
1
3
2
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
45
Aside from the detergent dispenser, water hose(s), and the pump filter, no other parts are
designed to be removed from the washer for cleaning. Do not attempt to remove any other
part of the washer.
Cleaning the drum and the door
z
Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
z
Wipe the rubber seal around the door. Remove any items or lint accumulating in the
bottom of the seal catchment and wipe out any water accumulated here. If this is not
cleaned out, unpleasant odours will develop.
z
If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean.
Do not leave any metal objects in the drum as these may rust and cause staining.
Cleaning the hose(s)
Each hose has a filter in it, preventing any solid contaminants in the water entering your
washing machine. Occasionally you should disconnect the water inlet hose(s) where they
connect to the tap(s), check these for any build up of dirt and wash this out.
Detergent advice
z
If unpleasant odours are noticeable from your washer, it is possible that not enough
detergent is being used for the soil level of your loads. Run a DRUM CLEAN cycle
and either buy better quality detergent or use a higher dose. Different detergents
have different cleaning chemicals, therefore consider alternating detergents to
help remove odour.
z
Add the detergent BEFORE starting the cycle, close the dispenser and do not open it
while the cycle is running.
Leave the door to your washer open when it is not in use to allow the washer to dry out,
otherwise it will develop unpleasant odours. When leaving the door open like this, it is
extremely important that children and pets are kept away from the washer so they cannot
be accidentally trapped inside it.
CARING FOR YOUR WASHER
46
Cleaning the pump filter
CARING FOR YOUR WASHER
Unhook the pump outlet hose and pull it out
(approximately 150mm). Remove the plug
and allow any water (approximately 250ml)
to drain into a shallow dish.
After the draining process is complete,
replace the plug intothe hose and refit the
hose back into the housing.
Turn the power off and unplug the washer.
Use a coin to open the filter cover. Place the
edge of the coin into the slot and tilt upwards
whilst levering the cover open.
2
1
Replace the filter by turning clockwise until
the turning handle stops in the vertical
position, and cannot be turned further.
Remove the filter by turning anti-clockwise.
Clean and rinseunder a tap. Check the pump
filter cavity for any further obstruction.
3
4
47
CARING FOR YOUR WASHER
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
z
Be careful when washing garments stained with solvents as they are flammable. DO NOT
put them in your dryer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
z
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.
Moving your washer
Make sure any water in the washer is drained out. This can be done by cleaning out the
pump filter, refer to ‘Cleaning the pump filter’.
Saving water, energy and the environment
z
Water efficient washing machines will save you money, but it is also worth thinking about
energy use, recycling water and the environment. Some options to consider are:
z
Turn the washer off at the wall when not in use.
z
Turn off the taps when not in use.
z
Select cooler wash temperatures.
z
Wash full loads rather than several smaller loads.
z
Use the ECO wash function (where available).
z
Follow instructions on the detergent packet or bottle – do not overdose.
z
Use concentrated detergent – it costs less per wash.
z
Consider re-using the washing machines grey water on the garden or for flushing your
toilet – more information can be found on government websites promoting energy
and water saving.
48
BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
anotification or warning to inform you when there is aproblem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service.
PROBLEM DISPLAYED AS WHAT TO DO
Keylock is
activated
Press and hold the button for threeseconds.
Pump filter is
blocked
Clean the pump filter.
The washer
is not getting
any water
Check the tap(s) have been turned on.
If there is no hot water connection the washer will
heat the water itself, but there must be a cold water
connection to the cold valve.
Check the hose connections. If the cold water
supply is connected to the hot valve and there is no
connection to the coldvalve the washer will not fill.
Check the inlet hose(s) filters are not blocked, the
hose(s) are not kinked and are attached correctly.
Check that the drain hose is not too low or pushed
into the standpipe too far. This will cause the water to
siphon out of thewasher.
Check that the cold water temperature does not
exceed the 35°Ctemperature requirement.
Check the water flow rate. It maybe too low.
The washer is
out of balance
The wash load has gone out of balance at some point
during the cycle. Press to stop message. If you
want to improve the dryness of the load, manually
re-distribute the load and remove items if necessary.
Close the door and select the SPIN cycle on the dial,
adjust the spin speed if necessary and press to start
the washer.
Check the washer is level.
49
BEFORE YOU CALL FOR SERVICE
PROBLEM DISPLAYED AS WHAT TO DO
The washer has
too many suds
The washer will stop and flash while
waiting for suds todissipate. The washer will not
beep during this time.
When the suds have dissipated the washer will
automatically restart. If a suds event has occurred
during a cycle the washer will also display this
warning at the end of the cycle, to alert you that this
has occurred. This may help to explain any reduction
inperformance.
Check you are using a detergent suitable for
front loaders.
Check you are not overdosing the detergent.
Check the standpipe height for the drain is a minimum
of 600mm.
Door is locked
The temperature in the drum is over 60°C therefore
it is not safe to open the door. Wait until the
temperature drops below 60°C.
Check the water level in the drum. If the level is above
the bottomof the door seal, the door cannot be
opened. Use the
ADD A GARMENT button if you wish to
add or remove items.
If the drum is still moving, wait for it to stop before
attempting toopen the door.
Door is open
Close the door fully and press .
Try opening and closing the door again.
Reposition the load, make sure the load is correctly in
the drum and that protruding items are not stopping
the door from closing.
50
FAULT CODES
When a continuous series of beeps is sounded, all the lights turn off on the control panel
and a number appears on the display, a fault has occurred. The washer will automatically
enter this mode if a fault occurs. The fault code will be displayed as followed by
a number on the digital display. To stop the sound, press any button and perform the
following steps:
1 Turn your washer off at the power point.
2 Wait oneminute and turn it back on.
3 Check your washer is correctly levelled.
4 Remove your wash load.
5 Perform a
RINSE cycle.
6 If the fault re-occurs repeat steps1 and 2.
7 If the washer will still not work you will be required to call a Fisher & Paykel Authorised
Repairer to arrange service (refer to the ‘Customer Care’ section). Record the fault
code number displayed and the serial number of your washer (located above the door
opening when the door is open) before calling. The fault code will indicate to the
repairer what the problem could potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing
POWER .
51
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and some
suggestions that may help to correct the problem. If you still have problems, contact your
Fisher & Paykel trained and supported service technician.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on
Power not switched on at thewall.
Switch the power on at the wall.
Press
POWER .
Household power supply
notworking.
Try plugging in another electrical appliance.
Pressing
does not start
the fill
Keylock may be activated.
Press and hold the
button for
three seconds.
Washer door not closed properly. Open and reclose door.
The washer has detected afault. Check if a code is being displayed onthe
control panel, refer to ‘Fault codes’.
Hot and cold taps not turnedon. Check that both hot and cold taps are
turned on (if using cold inlet only ensure
inlet valve cap is installed on the hot valve
on the washer).
Hot and cold taps not connected
to the corresponding valve on
the washer.
Check the cold tap is connected to the
cold valve on the washer and the hot tap is
connected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hose(s)
for blockages.
Inlet hose(s) leaking, twisted
ordamaged.
Check the inlet hose(s) for leaks or damage.
Check that the inlet hose(s) are not twisted.
Faulty water supply. Check tap(s) that aren’t connected
to the washer are working.
Delay start maybe set. Refer to ‘Delay Start’.
Washer stops
working
mid cycle
The washer has detected afault. Refer to ‘User warnings’ or ‘Fault codes’.
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused.
Press
to continue.
Oversudsing. Washer is waiting for suds to dissolve before
continuing the cycle.
52
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is atleast
600mm from the floor level, refer to ‘Draining’.
Drain hose sitting in water. Clear the drain.
Washer is
not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose guide higher than
1200mm above floor level.
Lower the level of the drain hose guide,
refer to ‘Draining’.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly, refer to ‘Draining’.
Washer is siphoning. Ensure standpipe or tub is at least 600mm from
the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only.
Too much detergent used. Ensure the correct dose of detergent is used for
the load size and soil level refer to ‘Detergent
and softener’.
Not spinning
properly
Load has gone out of balance. The wash load has gone out of balance during
the spin. If you want to improve the dryness of
the load, manually re-distribute the load and
remove items if necessary. Close the door and
select the
SPIN cycle on the dial, adjust the
spin speed if necessary and press to start
the washer.
Suds build up. Check the amount of detergent used, reduce
if necessary.
Too many
soap suds
Incorrect type of detergentused. Use low sudsing, front loader detergent only refer
to ‘Detergent and softener’.
Too much detergent used. Ensure the correct dose of detergent isused for
the load size and soil level refer to ‘Detergent
and softener’.
Inlet water pressure/flowrate
too low.
Ensure correct inlet water pressure and flow rate
as per installation instructions.
Small puddle of
water from under
the washer
Inlet hose(s) or drain
hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Dispenser compartments blocked. Refer to ‘Cleaning the detergent dispenser drawer’.
Dispenser drawer not fullyclosed. Close dispenser drawer fully and ensure itremains
closed during the cycle.
Damage to door seal. Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.
53
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Cycle time
longer than usual
/ inaccurate
adjustment of
time remaining
during cycle
Cycle time is approximate. Cycle time is influenced by a number of factors
refer to ‘Wash cycles’.
Low water pressure or flowrate. Ensure that inlet hose filters are notblocked.
Out of balance or oversudsing. Recovery from out of balance or oversudsing
will extend cycle time refer to ‘Caring for
your washer’.
Washing a large load. Be aware that it will take longer forthewasher
to fill.
Selecting various options. Be aware that some options will extend
cycle time.
Detergent or fabric
softener remaining
in dispenser at the
end of the cycle
Dispenser drawer not properly
closed or was opened part way
through the cycle.
Ensure the dispenser drawer is fully closed at the
start of the cycle and remains closed throughout
the cycle.
Dirty or blocked dispenser. Clean the dispenser drawer. Refer to ‘Cleaning the
detergent dispenser drawer’.
Liquid sitting at the MAX
level at the end of the cycle
indicates a blockage.
Clean the fabric softener dispenser compartment,
refer to ‘Cleaning the detergent dispenser drawer’.
Dispenser over loaded
with detergent.
Clean out remaining detergent, Refer to ‘Cleaning
the detergent dispenser drawer’.
Composition of the
powder detergent makes it
difficultto dispense.
Dissolve detergent with water to aid
with dispensing.
Washing very
wet at the end
of the cycle
Cycle selected not appropriate. Particularly short or delicate cycles have shorter
spins which can result in wetter washing at the
end of the cycle.
Incorrect spin speed for
load selected.
Select a faster spin speed.
An out of balance load
hasoccurred.
The washer compensates for the out of balance
by using a lower spin speed, to reduce noise and
potential damage to the product.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior touse
of the washer, refer to ‘Removing transit
safety bolts’.
Washer may not be level. Ensure washer is installed on an appropriate
surface and levelled correctly, refer to ‘Levelling
the washer’.
Load is out of balance. Wash an average sized load rather than asmaller
load or a single item. Washingone item at a
time is not recommended as it is difficult for the
washer to balance a single item duringspin.
54
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Creasing Washer overloaded. Do not overload the washer.
Incorrect cycle for loadtype. Use the
EASY IRON, HANDWASH or STEAM REFRESH
cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left in washer or
laundry basket.
Laundry left sitting wet is more likely to crease. If not
removing clothes from washer immediately at end of
cycle, select the
WRINKLE FREE option. Do not leave
wet washing sitting in a washing basket.
Wash temperature too hot
for load type.
Select a lower wash temperature.
Check items care label for correct care.
Check the hot and cold taps are connected to the
correct valves. Refer to ‘Water supply’.
Items not sorted correctly. Sort load so that items of similar weight are
washed together.
Poor soil removal Incorrect wash cycle selected. Select a wash cycle that is appropriate for the
amount of dirt, refer to ‘Wash cycles’.
Insufficient detergent. Ensure the correct dose of detergent isused for
the load size and soil level, refer to ‘Detergent
and softener’.
Washer overloaded. Ensure the washer is not overloaded interms of its
capacity or the cycle selected, refer to ‘Loading’.
Items require a longer
wash time.
Select a higher
SOIL LEVEL or WASH + option
if available.
Load was particularly dirty. Select
PRE WASH option for particularly dirty loads,
refer to ‘Wash cycle options’.
Items not sorted correctly. Wash heavily and lightly soiled garments seperately.
Washer dirty from
previouswash.
After washing particularly dirty clothing, we
recommend putting the washer through a
RINSE
cycle once the load has been removed. This washes
away any remnants of dirt that could affect future
wash performance.
Incorrect wash temperature
selected in relation to the
type of soil.
Select a wash temperature suitable for the type of
soil, eg warm for greasy soils, cold for muddy soils.
Increasing the wash temperature generally improves
soil removal and overall wash performance.
Ensure garments can be washed at the
increased temperature.
55
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dye transfer Coloured items not washed
separately from white/
lightcoloured items.
Remember to separate whites andcolours.
New or non-colourfast items not
washed separately.
Wash non-colourfast items separately and
select
COLD wash temperature.
Wet items have been left sitting for
too long.
Remove items from washer as soon as the
cycle is finished, or if items are not to be
removed from the washer immediately
select
WRINKLE FREE.
Wash temperature. Consider the wash temperature you
select for your coloured items. Lower the
temperature if you are concerned.
Black or grey
marks on clothes
Incorrect amount of detergent. Ensure the correct dose of
detergent is used for the load size and soil
level, refer to ‘Detergent and softener’.
Washer needs to be cleaned. Empty the washer and complete a
DRUM CLEANcycle, refer to ‘Cleaning the
drum and the door’.
Tangling Items not sorted correctly. Separate larger items from smalleritems.
Washer loaded incorrectly. Load items loosely and individually into the
washer, ie not folded.
Incorrect cycle for load
type selected.
Use the
EASY IRON or STEAM REFRESH cycle
for items that crease easily.
Overloaded in terms of its capacity
or the cycle selected.
Refer to wash cycles for recommended
maximum load size.
Delicate items. Wash pantyhose, bras and any
otherdelicate items prone to tangling in a
mesh laundry bag.
Washer Smells Not using enough detergent for the
soil level in your loads.
Run a
DRUM CLEAN cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different cleaning
chemicals, consider alternating detergents
to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after
using the
STEAM REFRESH cycle, this helps to
remove the wrinkles. Remove the items from
the washer immediately at the end of the
cycle and hang up to dry.
Contact a Fisher & Paykel trained and supported service technician if a problem persists.
TROUBLESHOOTING
56
For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s
Warranty with the purchase of this clothes washer covering parts and labour for servicing
within the country ofpurchase.
Fisher&Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour any
part of the product, the serial number of which appears on the product, which is found to
be defective within two years of the date of purchase.
You also receive an additional eight-year parts only Manufacturer’s Warranty on your
Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on the
day following the expiry of the two-year Manufacturer’s Warranty and excludes the motor
controller and labour. Fisher&Paykel will repair (as to parts) or, at its option, replace any
Direct Drive motor (but not the motor controller) which is found to be defective within this
additional Manufacturer’s Warranty period. You will be responsible for any labour costs.
Note: These Manufacturer’s Warranties are an extra benefit and do not affect your
legalrights.
These Manufacturer’s Warranties DO NOT cover
A Service calls which are not related to any defect in the product. The cost
of a servicecallwill be charged if the problem is not found to be a product
fault. Forexample:
1 Correcting the installation, eg removal of bottom packer and transit bolts
(frontloading washers), levelling the washer, adjustment of the drain to correct
siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on
water,noises caused by the waterhammer or power supplies.
2 Providing instruction on use of the product or changing the set-up of the product,
eginstruction on correct use of detergents and fabric softeners.
3 Replacing fuses in, or correcting house wiring or correcting house plumbing,
egunblockingdrains.
4 Correcting fault(s) caused by the user.
5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6 Correcting damage caused by pests, eg rats, cockroaches, etc.
7 Water on the floor due to incorrect loading or excessive suds.
8 Blocked pumps, removal of foreign objects/substances from the washer, including the
pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9 Correcting corrosion or discolouration due to chemical attack.
B Defects caused by factors other than:
1 Normal domestic use; or
2 Use in accordance with the product’s user guide.
C Defects to the product caused by accident, neglect, misuse or ‘Act of God’.
D The cost of repairs carried out other than by a Fisher&Paykel trained and supported
service technician or the cost of correcting such repairs.
E Normal recommended maintenance as set out in the product’s user guide.
F Repairs when the appliance has been dismantled, repaired or serviced by other than
aFisher&Paykel trained and supported service technician or the selling dealer.
MANUFACTURER’S WARRANTY
57
MANUFACTURER’S WARRANTY
G Pick-up and delivery.
H Transportation or travelling costs involved in the repair when the product is
installed outside the Fisher&Paykel trained and supported service technician’s
normal servicearea.
Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you mayhave
under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment. This
product is not designed for any commercial use (whatsoever). Any commercial useby a
customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher&Paykel
trained and supported service technician. Suchservice shall be provided during normal
business hours. ThisManufacturer’s Warranty certificate should be shown when making
any claim.
For Australian customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our
goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Keep this user guide in a safe place.
58
CUSTOMER CARE
Before you call for service or assistance:
Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates, hintsand
tips, and information about your product.
We recommend that you also refer to your user guide to ensure:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3 You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
attheback of the book.
If after checking these points you still need assistance or parts, you can go online to our
website and book a service with your nearest Fisher&Paykel trained and supported service
technician. Our Customer Care team is also available to offer you assistance.
In New Zealand if you need service or assistance:
Go online to our website and book a service or call the Fisher&Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 0800 FP CARE or 0800 372 273
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher&Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians
who can carry out any service necessary on your appliance. Visit our website and book a
service with a Fisher&Paykel trained and supported service technician in your area.
In Australia if you need service or assistance:
Go online to our website and book a service or call the Fisher&Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 1300 650 590
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher&Paykel Appliances Australia Pty Ltd, PO Box 798,
ClevelandQLD4163
Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians
who can carry out any service necessary on your appliance.
Visit our website and book a service with a Fisher&Paykel trained and supported service
technician in your area.
If you call, write to or contact us via our website, please provide your name and address,
model number, serial number, date of purchase and a complete description of the problem.
This information is needed in order to better respond to your requestforassistance.
Product details can be found on the rear of the washing machine, and/or above the drum
opening (when the door is open).
442920B 11.20
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2020. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher&Paykel dealer.
