3
Safety and warnings 5
Safety features 7
Control panel 9
Wash cycles 14
ActiveIntelligence™ 16
Detergent and softener 17
Wash preparation 20
Getting started quickly 22
Wash cycle options 24
Customising a wash cycle 27
Washer settings 32
Caring for your washer 34
Before you call for service 39
Fault codes 40
Troubleshooting 41
Manufacturer’s warranty 46
Customer care 48
CONTENTS
Registration
To register your product visit our website: fisherpaykel.com/register
5
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
When using your clothes washer, follow basic precautions, including thefollowing:
General
z
This product has been designed for personal, family or household use. This product is
not designed for any commercial use. Any commercial use will terminate this products
manufacturer’s warranty.
z
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the appliance until it has been repaired to avoid a risk of electric shock.
z
Do not operate this machine if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
z
This clothes washer is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge,unless they are supervised or given instructions on how to use the
washerby someone responsible for their safety.
z
Keep children away from the washer while it is in operation.
z
Supervise children to ensure they do not play with the washer or climb inside thedrum.
z
The washer should only be used for washing and rinsing of textiles where this
isindicated on the care label.
z
Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
z
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
z
The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
z
Do not touch the door during a cycle as the door can become hot.
z
When 90°C temperature is selected, the door glass will become hot. Do not touch the
glass part of the door. Keep children away from the washer.
z
Do not touch or operate the machine with wet hands or with bare-feet.
z
Do not open the detergent dispenser during the cycle as hot water may come outofit.
6
SAFETY AND WARNINGS
z
Read and follow the detergent manufacturer’s instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
z
Do not wash an electric blanket in your washer unless the care label specifically states
it is safe to do so.
z
Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
z
The only user-removable parts of the washer are the inlet hose(s), dispenser drawer
and pump filter. No other parts are designed to be removed by anyone other than a
Fisher&Paykel trained and supported service technician.
z
Do not overload your washing machine beyond its rated capacity.
MODEL CODE MAXIMUM CAPACITY* (KG)
WH1160F 11kg
*Capacity refers to the maximum dry weight of items the washer can wash at any one time
Disposal
z
When disposing of the washer, it is recommended that the door is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off
close to thewasher.
7
SAFETY FEATURES
Keylock
KEYLOCK can be used to lock the buttons on your washer when not in use. This will avoid
accidental button pushes. Refer to ‘Control panel’ for more information.
Add a Garment
The ADD A GARMENT button can be used to interrupt the cycle to add or remove a garment
at any time during the wash part of the cycle (provided the wash temperature selected
is lower than 60°C). Water in the washer will be drained to a level where the door can be
opened, if necessary. Refer to ‘Control panel’ for more information.
Drum light
Your washer has a drum light to help assist you when loading and unloading your washer.
When you press POWER
, the LED light in the drum will turn on. At the end of the cycle,
the drum light will turn on again for five minutes to help facilitate unloading.
Door lock
The door of your washer will lock when in REMOTE MODE and when you press
and will
stay locked until the washer beeps at the end of the cycle, ensuring safety for you and your
family while yourwasher is operating.
To unlock the door during a cycle
You can open the door to add or remove
items during thewash by pressing
.
The door will remain locked if the
temperature insidethe washer is above 60°C
and/or the waterlevelis above the bottom
of the door seal (awarning will be displayed
inthese circumstances).
Your washer also has the following protective measures:
z
Flood protection – turns off valves and turns pump on if a flood condition is detected.
z
Out-of-balance protection – stops and redistributes the load if an unbalanced load
condition is sensed, and/or slows the spin speed to compensate.
z
Excess suds protection – pauses to allow suds to break down before continuing the cycle.
8
SAFETY FEATURES
When power is restored, your washer will resume the interrupted wash cycle. If the cycle
doesn’t resume automatically, simply press POWER
to restart your washer.
Opening the door during a power failure
Do not attempt to do this if the water level inthewasher is above the bottom of thedoor.
If there is a power failure during a wash cycle your washer will stop and the door will
remain locked.
Locate thepump filter cover at the bottom
right of your washer.
Place a coin or key in the slot and tilt it
upwards to lever the cover open.
Pull the door release tab down from the ring.
Use a screwdriver tip, pen or key to get a
good grip.
1
2
3
9
CONTROL PANEL
1
Power Press to turn the washer ON/OFF.
2
Keylock Press to disable all buttons on the control panel, except the
POWER
button. This prevents accidental button presses.
3
SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
z
Red LED illuminates to indicate the selected wash cycle.
4
Digital display
screen
Shows the following:
z
Wash cycle icons and information based on dial selection.
z
Wash cycle options and machine settings.
z
Wash progress.
z
Delayed start time of wash cycle.
z
Notifications if an error is detected or a warning is necessary.
5
Adjust Press to navigate through the wash cycle options and settings,
andtoincrease or decrease the delay start time.
6
Options Press to access wash cycle options and washer settings.
7
Select Press to accept the selected option or any changes made, and
thenreturn to the main screen.
8
Back Press to exit current display and return to the main screen.
Changeswill not be saved if the
button is not selected first.
9
Auto Dose Press to select MANUAL or AUTO DOSE dispensing of detergent
andsoftener.
!0
Wash Temp Press to increase or decrease water temperature.
!1
Spin Speed Press to increase or decrease spin speed.
!2
Optimise
Wash
Press to select SPEED, ECO or QUIET.
!3
Start/Pause Press to start or pause the selected wash cycle.
Hold for three seconds to enable
REMOTE (WiFi) mode.
!4
Add a
Garment
Press to interrupt the wash part of the cycle to add or
remove items.
2
1 4 8 !37
3 6 95 !0 !1 !2 !4
10
To turn your washer on if KEYLOCK is ON and the washer is powered OFF:
Keylock
To turn
KEYLOCK ON or OFF when the washer is powered on:
Add a Garment
Enables you to add or remove items during the wash stage of the cycle, under
certain conditions.
CONTROL PANEL
Press
ADD A GARMENT, wait until you hear
the door unlock.
1
Press POWER , then press and hold
for three seconds. This will activate the
control panel. Wash cycles and options can
now be selected.
If a button is pressed while
KEYLOCK is
activated, beeps will be heard and
will flash.
Press for three seconds.
When activated, the
is illuminated.
Press . Open the door and add or remove
items. Close the door and press to restart
the cycle.
2
11
If KEYLOCK is ON and you want to pause your washer:
If
KEYLOCK is ON and you want to power OFF your washer at any time:
CONTROL PANEL
To pause your washer at any time during the
cycle, press and hold
for threeseconds
then press .
Press POWER .
12
Your appliance can be connected to your home wireless network and operated remotely
using the app.
Getting started
z
Ensure your home WiFi network is turned on.
z
You will be given step by step guidance on both your appliance and mobile device.
z
It may take up to 10 minutes to connect your appliance.
WIFI CONNECTION & REMOTE MODE
On your mobile device:
1 Download the app from www.fisherpaykel.com/connect
2 Register and create an account.
3 Add your appliance and set up the WiFi connection.
Connecting to your home WiFi
1
2
Press OPTIONS
, the screen will show the
default option ACTIVEINTELLIGENCE™.
Scroll to
SETTINGS using the ADJUST
buttons, press to confirm.
ON
Options
Active
Intelligence
Press ADJUST to scroll through the list of
SETTINGS to WIFI OFF, press to select and
edit.
Press
ADJUST
or to select WIFI SETUP and
to confirm to start the setup process.
WiFi
OFF
Settings
13
Remote
enabled
Enabling remote mode
WIFI CONNECTION & REMOTE MODE
Press and hold
for three seconds.
1
REMOTE ENABLED will appear in the
display screen.
REMOTE MODE is now enabled. Certain
functions of your washer can now be
accessed via the app.
2
Disabling remote mode
For safety reasons, when
REMOTE MODE is enabled the washer door will be locked. To open
the door disable REMOTE MODE.
Remote
disabled
Press and hold for three seconds.
1
REMOTE DISABLED will appear in the
display screen. REMOTE MODE is now disabled.
2
14
WASH CYCLES
CYCLE SUB-CYCLE DESIGNED FOR
MAX.
LOAD SIZE
(kg)
WASH
TEMP²
(°C)
SPIN
SPEED
(rpm)
Everyday
Everyday
A faster cycle designed for
mixed loads with normal soil
11
30
(Cold-60)
1400
(0-1400)
Heavy
A longer, hotter wash for
heavily soiled durable garments
11
60
(Cold-90)
1400
(0-1400)
Cottons
Cotton¹
A cycle for normally soiled
cotton garments
11
40
(Cold-90)
1400
(0-1400)
Towels
A cycle specifically designed
for washing towels
6
40
(Cold-90)
1400
(0-1400)
Delicates
Delicate
A gentle wash with more
water to care for lightly soiled
delicate garments
4
30
(Cold-40)
500
(0-800)
Handwash
A very gentle wash for extra
special items
1
30
(Cold-40)
500
(0-800)
Sportswear
Activewear
A cycle specifically designed
for washing elasticated
sports garments
2
30
(Cold-40)
1100
(0-1400)
Sports
A cycle specifically designed
for washing sports garments
6
40
(Cold-40)
1100
(0-1400)
Easy Iron n/a
A cycle for normally soiled
garments with lower spin
speeds to reduce creasing
6
30
(Cold-60)
800
(0-800)
Quick
Quick 15
Freshening up of new or very
lightly soiled garments
2
30
(Cold-40)
800
(0-1400)
Quick 30
Cleaning lightly soiled
loads quickly
6
40
(Cold-40)
1100
(0-1400)
Bedding
Sheets
A cycle specifically designed
for washing sheets
6
40
(Cold-90)
1400
(0-1400)
Bulky
A warm gentle wash and
slow spin for special care of
bulky items
6
40
(Cold-90)
800
(0-800)
Utility
Rinse
Items that require rinsing
and spinning
11 Cold
1400
(0-1400)
Spin Spinning wet items 11 n/a
1400
(500-
1400)
Drum Clean
An extra hot cycle designed to
clean your washer
n/a 90
1400
(1400)
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
15
CYCLE SUB-CYCLE DESIGNED FOR
MAX.
LOAD SIZE
(kg)
WASH
TEMP²
(°C)
SPIN
SPEED
(rpm)
Hygiene
Sanitise
An extra hot concentrated
wash with multiple rinses
11 75
1400
(0-1400)
Allergy
A hot concentrated wash with
multiple rinses
11
60
(40-90)
1400
(0-1400)
Wool³ n/a
An extra gentle wash action
for machine washable woollen
items that complies with
Woolmark Wool Care criteria
4
40
(Cold-40)
800
(0-800)
Denim n/a
A normal wash action
with low temperatures to
care for stretch denim and
reduce fading
3
Cold
(Cold-40)
1400
(0-1400)
Silk n/a
An extra delicate wash action
with slow spin speed
1
30
(Cold-40)
500
(0-800)
Extra Care
Soft Toys
A gentle wash action with a
slow spin for soft toys
3-4 toys
40
(Cold-40)
500
(0-800)
Sneakers
A gentle wash action designed
to spruce up fabric sneakers.
Add towels to cushion shoes
during the wash
1-2 pairs
40
(Cold-40)
500
(0-800)
Synthetics
A normal wash action for your
everyday synthetics and poly-
cotton blends
4
40
(Cold-60)
1100
(0-1100)
Steam Refresh n/a
A cycle designed to remove
creases and light odours from
up to two shirts
2 shirts n/a n/a
¹COTTONS, MANUAL, 40°C, 1400rpm with ECO selected is the recommended water and energy saving cycle for
normally soiled, everyday washing.
²Indicates the default temperature and range available for a cycle. For
ACTIVEINTELLIGENCE™ cycles the range is
limited, if you require a different temperature
ACTIVEINTELLIGENCE™ must be turned off.
WASH CYCLES
³Woolmark Wool Care
The wool wash cycle of this machine has been approved by The Woolmark
Company for the washing of machinewashable wool products provided that
the products are washed according to the instructions on the garment label
and those issued by the manufacturer of these washing machines M1766.
16
ACTIVEINTELLIGENCE™
Your washer has ACTIVEINTELLIGENCE™ technology that optimises the wash cycle to clean
your laundry more effectively and efficiently.
ACTIVEINTELLIGENCE™ technology allows the washer to:
z
Sense both the size and soil level of your wash load.
z
Dispense the right dose of detergent for each load.
z
Determine the length of wash time best suited to individual wash loads.
ACTIVEINTELLIGENCE™ is activated by default for
the following wash cycles:
z
COTTON
z
EVERYDAY
z
HEAVY
z
DELICATE
z
SPORTS
The display screen will show the
icon to
indicate that the selected wash cycle is an
ACTIVEINTELLIGENCE™ cycle.
For other wash cycles,
ACTIVEINTELLIGENCE™ is
not available, the icon will not appear.
No Delay
Everyday
55min
17
Detergent
Your washer requires low-sudsing detergent to prevent oversudsing problems. Low sudsing
detergent comes in powder or liquid and is labelled front loading, low suds, high efficiency
or HE. Using top loader detergent in your front loader washer may lead to excessive suds
formation, which will lengthen the cycle time as the washer waits for the suds to dissolve.
The washer has auto dosing compartments for liquid detergent and fabric softener, and
a manual dosing compartment for powder or liquid detergent. Ensure that detergent and
softener are filled correctly into their respective compartments.
Do not overfill the detergent compartment. Too much detergent could result in waterand
detergent spilling onto the floor.
Make sure that the dispenser is completely closed before starting the cycle. Donotopen it
again until the cycle is complete and the washer has stopped spinning.
AUTO DOSE LIQUID DETERGENT COMPARTMENT
Stores up to 1100ml (max) of liquid detergent
suitablefor several washes depending on load size.
AUTO DOSE FABRIC SOFTENER COMPARTMENT
Stores up to 540ml (max) of fabric softener
suitablefor several washes depending on load size.
MANUAL DOSE LIQUID/POWDER
DETERGENT COMPARTMENT
For liquid or powder detergent used for a
single wash and when PRE WASH is selected.
DETERGENT AND SOFTENER
Detergent advice
If unpleasant odours are noticeable from your washer, it is possible that not enough
detergent is being used for the soil level in your loads. Run a
DRUM CLEAN cycle and either
buy a better quality detergent or use a higher dose.
If you find foam leaking from your washer, check if you are using a low sudsing or front
loader type detergent. When using
MANUAL DOSE, check the quantity you are using against
the manufacturer’s recommended dose on the label. You may need to reduce the amount
you are using.
If using
AUTO DOSE you may need to reduce or increase the amount used. Refer to ‘Wash
cycle options’ for details on how to adjust the dosage.
18
Fabric softener
The washer will automatically flush the fabric softener during the rinse part of the cycle.
If you wish to use fabric softener we recommend:
z
If you fill beyond the MAX mark, the fabric softener will be dispensed into the drum
prematurely and contribute to a waxy built-up.
z
Fabric softener cannot be selected on SNEAKERS, STEAM REFRESH, SILK or the
QUICK 15 cycles.
z
The amount of softener dispensed depends on load size.
Fabric softener advice
z
Clean your dispenser regularly.
z
Clean your washer regularly using the DRUM CLEAN cycle.
z
Complete wash cycles at a wash temperature of 40°C or above at regular intervals
(egevery 5thwash) as washing in cold water increases the chance of a waxy
build-up occurring.
Waxy build-up can occur within any washer when fabric softener comes in contact with
detergent. This build-up is not brought about by a fault in the washing machine. If allowed
to build up in the washer it can result in stains on clothes and an unpleasant smell in
your washer.
Auto Dose
AUTO DOSE DETERGENT is the default setting for allwashcycles (except SILK, WOOL and
DRUM CLEAN). Only liquid detergent can be used for AUTO DOSE. AUTO DOSE will
automatically dispense the right amount of liquid detergent and fabric softener (optional)
perwashcycle.
If you select a wash cycle with
ACTIVEINTELLIGENCE™, AUTO DOSE will dispense the right
amount of detergentbased on soil level and load size. If you turn off ACTIVEINTELLIGENCE™,
AUTO DOSE willdispense the right amount of detergent based onlyonloadsize.
If you wish to add fabric softener, you need to select
SOFTENER using the AUTO DOSE button.
z
Auto dosing of fabric softener can be used in combination with both auto andmanual
dosing of detergent.
We do not recommend storing laundry wash products containing acetic acid, eg vinegar, in
the AUTO DOSE compartments.
If using Auto Dose
Fill the LIQUID DETERGENT compartment up to the MAX level indicated.
Fill the
FABRIC SOFTENER compartment upto the MAX level indicated.
If softener is selected, the washer will automatically dispense the fabric softener during the
rinse part of eachcycle.
DETERGENT AND SOFTENER
19
DETERGENT AND SOFTENER
Manual Dose
Liquid or powder detergent can be used for
MANUAL DOSE.
Where a detergent for a certain fabric and/or cycle is recommended,
MANUAL DOSE
is the default setting (eg SILK, WOOL, DRUM CLEAN). WhenMANUAL DOSEis selected
ACTIVEINTELLIGENCE™ is disabled.
If using Manual Dose
MANUAL DOSE can dispense powder or liquid detergent for washing.
Follow the instructions stated on the detergent label as a guide when determining
thecorrect dosage of detergent suitable for your wash load.
The detergent dosage needed may vary depending on the amount of soil, size of the load
and the water quality.
20
WASH PREPARATION
Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites, especially
when they are new. Colour run could be an issue if you wash items at highertemperatures.
Some soils, like mud and blood are best washed in cold water. Oilysoils (eg some foods
and marks on shirt collars) are best washed in warm water. The care label will advise on
how the garment should be washed.
Before you load
z
Check pockets for items that could damage your clothes or get caught in the washer.
z
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers), and remove loose bra wires. All these can damage both your washer
and your clothes.
z
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
z
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
Loading
Your washer will be more efficient when washing larger loads, so try to collect enough
items to loosely fill the drum when the items are dry.
21
WASH PREPARATION
ITEMS/WASH REQUIREMENTS SUGGESTED CYCLE AND OPTIONS
SUGGESTED
TEMPERATURE
Towels Cottons – Towels,
1400 or 1100 rpm spin
30°C or 40°C
Sheets, pillowcases Everyday - Everyday, 1400 or 1100
rpm spin
30°C or 40°C
Bulky items – doonas, duvets,
sleeping bags
Bedding – Bulky 30°C or 40°C
Shirts, pants, other creasables
Easy Iron, 800 rpm 30°C or 40°C
Woollens
Wool, 500 rpm 30°C or 40°C
Delicate garments –
blouses & dresses
Delicates – Delicate 30°C
Extra delicate fabrics like lace
Delicates – Handwash 30°C
Silk garments
Silk 30°C
Jeans Everyday – Everyday or
Everyday – Heavy
Cold or 30°C
Highly coloured items
Everyday - Everyday Cold or 30°C
Whites, cotton items Cottons – Cotton,
1400 or 1100 rpm spin
40°C or 60°C
Sensitive skin orextra
rinsing requirements
Hygiene – Allergy,
1400 or 1100rpm spin
40°C
Asthma/allergies
Hygiene – Allergy 60°C
Handkerchiefs, nappies,
bedding and facemasks
Hygiene – Sanitise 75°C
Lightly soiled items
Quick – Quick 30 or 15 30°C
Muddy, sandy or linty items
Everyday – Everyday Cold
Unpleasant odour in the
washer drum
Utility – Drum Clean 90°C
Items made of blended fibres
(eg polyester cotton)
Everyday – Everyday 40°C
Sportswear
Sportswear – Sports 30°C or 40°C
Activewear
Sportswear – Activewear 30°C
Soft toys
Extra Care – Soft Toys 40°C
Synthetics
Extra Care – Synthetics 40°C
Heavily soiled items Everyday – Heavy with additional soak
if required
40°C
Sneakers
Extra Care – Sneakers 40°C
22
GETTING STARTED QUICKLY
Press POWER
to activate your washer.
1
2
Select your desired wash cycle by turning the
cycle dial. A red LED will illuminate as you
turn the dial showing which cycle is selected.
The screen will display the information
specific to the selected cycle.
To select a sub-cycle use
ADJUST
or
to scroll through the cycles.
If you prefer to start the wash cycle at a later
time, set a delay for the start time by using
the ADJUST .
4
3
Once the wash cycle is selected, the screen
will display NO DELAY, indicating the wash
isready to start.
Start in 15min
Everyday
55min
No Delay
Everyday
55min
23
Select your desired detergent/softener
dosing mode by pressing AUTO DOSE.
5
GETTING STARTED QUICKLY
7
Press and hold
for three seconds to lock
the buttons on the control panel, preventing
them from being activated accidently.
6
Press to start the cycle. The washer will
start to fill with water and select the correct
wash action for your load.
Open the detergent drawer.
Fill the liquid dispenser compartment, or if
using MANUAL dispensing, add detergent to
the manual dispensing compartment.
Only add detergent to the
MANUAL
dispensing compartment when using
MANUAL dispensing.
8
24
WASH CYCLE OPTIONS
All wash cycles default to the recommended settings for that cycle based on the average
expected load to be washed. You can adjust and customise the wash options to create your
desired cycle.
SOIL LEVEL
Enables you to adjust the wash tosuitthe amount of soil in
your load (egselect
HEAVY for dirty clothes; select LIGHT for
items that are only lightlysoiled).
z
Adjusts the wash time accordingly to give the load the
right amount of agitation to remove thesoil.
z
Automatically sensed for all ACTIVEINTELLIGENCE™ cycles.
Options:
LIGHT, NORMAL, HEAVY
The default SOIL LEVEL will change depending on the cycle selected.
Options
Soil Level
NORMAL
WRINKLE FREE
The washer will tumble the clothes once every 15minutes
after the cycle has finished for up to 12 hours. The main
display screen will showan animation and beep at regular
intervals to remind you to remove your load.
z
For best results remove the load from thewasher
immediately after the wash cycle is complete, this will
reduce wrinkling and prevent colour run.
z
To remove the load during WRINKLE FREE, press
.
Options:
OFF (Default), ON
If QUIET mode or EASY IRON cycle is selected WRINKLE FREE will default to ON
Wrinkle
Free
OFF
Options
Soak
OFF
Options
SOAK
The washer will tumble and soak clothes to help lift
stubborn stains.
z
SOAK is available on all cycles except
ACTIVEINTELLIGENCE™, HANDWASH, SILK, STEAM REFRESH,
WOOL, QUICK, UTILITY cycles.
Options:
OFF (Default), 30 MINS, 1 HOUR, 2 HOURS
ACTIVEINTELLIGENCE™
This technology allows the washer to:
z
Sense both the size and soil level of your wash load.
z
Dispense the right dose of detergent for each load.
z
Determine the length of wash time best suited to
individual wash loads.
Sensing progress and the optimised time and detergent that
has been calculated will be shown in the display.
Other options that are not available on
ACTIVEINTELLIGENCE™
cycles are disabled andshown in grey.
Options:
ON (Default), OFF
ON
Options
Active
Intelligence
25
Rinse+
OFF
Options
RINSE+
Your load will undergo an extra rinse to remove any residual
detergent or soil.
z
Use RINSE+ if you have a particularly dirty load, or
you have sensitive skin and wish to give yourclothes
an extra rinse.
z
RINSE+ is always COLD
z
Not available on ACTIVEINTELLIGENCE™ cycles.
z
To use turn ACTIVEINTELLIGENCE™ OFF.
Options:
ON, OFF (Default)
Pre Wash
OFF
Options
PRE WASH
Your washer will start the wash with a short washin
cool water to remove excess soil before begining the
selected cycle.
z
For extra dirty loads.
z
Not available on ACTIVEINTELLIGENCE™ cycles.
z
To use turn ACTIVEINTELLIGENCE™ OFF.
Options:
AUTO, OFF (Default)
Must be selected before the wash cycle starts, once the wash
cycle has started
PRE WASH is locked ad cannot be adjusted.
WASH CYCLE OPTIONS
Auto
Detergent
REGULAR
Options
AUTO DETERGENT
Enables you to modify the default amount ofdetergent
preferred for auto dosing.
z
Notavailable for MANUAL DOSE.
Options:
LESS-, LESS, REGULAR (Default), MORE, MORE+
Options
Auto
Softener
REGULAR
AUTO SOFTENER
Enables you to modify the default amount ofsoftener
preferred for auto dosing.
Options:
LESS-, LESS, REGULAR (Default), MORE, MORE+
26
WASH CYCLE OPTIONS
To change a wash cycle option
Press
OPTIONS
, the screen will show the
default option ACTIVEINTELLIGENCE™.
1
ON
Options
Active
Intelligence
Press
ADJUST or to scroll through
other options.
2
Options
Soil Level
NORMAL
Press to select the option and
enable editing.
3
Options
Soil Level
NORMAL
Press or to edit the selected option and
then press
to confirm.
4
59
min
Soil Level
Normal
27
CUSTOMISING A WASH CYCLE
Delay Start
You can delay the start of the wash cycle between 15 minutes and 12hours. This can be
useful to time your washing to finish when you arrive home from work, or to start once you
have finished in the shower.
Avoid using
DELAY START for damp, non-colourfast items as this may cause dye run to occur.
Auto Dose
A red LED will illuminate to indicate which
AUTO DOSE options have been selected.
Press AUTO DOSE to activate your preferred
option: DETERGENT, DETERGENT and SOFTENER,
MANUAL, or MANUAL and SOFTENER.
1
Press the ADJUST
button to increase the
delay time, and button to decrease the
time, or turn DELAY START off.
1
Press
to confirm your selection.
The display screen will show
STARTING for a
few seconds and then change to show the
time until the cycle is set to begin.
Note: You may hear the pump start, this is normal.
2
Start in 8hrs
Everyday
55min
28
CUSTOMISING A WASH CYCLE
Spin Speed
Your washer offersfive spin speeds:
500rpm, 800rpm, 1100rpm and 1400rpm,NO SPIN.
Press
SPIN SPEED to select the required spin
speed for your load.
1
2
Selecting NO SPIN will end the cycle after the
rinse, allowing you to remove items you wish
to drip dry.
The washer will complete the spins that
are within the wash and rinseportions
of the cycle; only the final spin will not
be completed.
Wash Temp
Your washer has five wash temperatures (
COLD, 30°C, 40°C, 60°C and 90°C).
Some temperatures are not available on some cycles as a safeguard for your clothes
(egtemperatures above 40°C on the
DELICATE cycle).
The washer will fill with both hot and cold water (if possible) to achieve the selected wash
temperature. If required, ie for cold supply or cold connection only, the washer will heat the
water to the selected temperature.
Press the
WASH TEMP button to increase or
decrease the wash temperature.
1
29
CUSTOMISING A WASH CYCLE
Optimise Wash
Your washer offers you optimise wash modes –
SPEED, ECO and QUIET – allowing you to
reduce noise, save water and energy or save time. For clothes care reasons not all options
are available on all cycles.
Speed
A special feature designed to offer a shorter cycle whilst maintaining wash performance.
This option can be selected on
EVERYDAY, SHEETS, TOWELS, COTTON, HEAVY and
EASY IRON cycles.
A number of factors can influence the amount of time saved on a cycle, including the load
size, cycle chosen, water flow rate and load distribution during spin.
Eco
Use the
ECO option to save water and energy. Selecting ECO will reduce the wash
temperature slightly and alter the wash and rinse programming.
z
SPEED and ECO cannot be selected together.
Quiet
Use
QUIET mode when washing at night, if your washer is installed on a wooden floor,
and/or when noise is a concern. This mode reduces the spin speed to limit the level of
noise emitted.
z
QUIET and SPEED cannot be selected together.
30
CUSTOMISING A WASH CYCLE
To set a favourite
After using your washer a few times you may discover there are some options you prefer
for some cycles. You can programme your washer to remember the wash options you prefer
for each cycle. For instance, you may want to set the
EVERYDAY cycle to default to a 40°C
wash or set the HEAVY cycle to include QUIET or SPEED. There are two options for making a
wash cycle FAVOURITE.
1
The display will show the cycle used and
the status as complete with the question
SAVE AS FAVOURITE?.
To accept, press
.
At the end of a cycle
Save as Favourite?
Everyday
Complete
2
No Delay
Everyday
55min
The display will show the setting has been
saved. The cycle will now display with a
icon.
31
CUSTOMISING A WASH CYCLE
1
2
3
From options
Select the cycle using the control dial.
Select the start time (NO DELAY or
DELAY START) time of your choice.
Scroll through
OPTIONS
using ADJUST
or and select FAVOURITE. Press to edit.
Select
SAVE and press
to confirm.
4
The display will show the setting has been
saved. The cycle will now display with a
icon to show cycle has been saved as
a favourite.
Favourite
Options
Favourite
Save?
No Delay
Everyday
55min
Favourites can be removed by either choosing REMOVE FAVOURITE within the FAVOURITE
OPTIONS
menu or using RESET DEFAULT in the SETTINGS menu. When RESET DEFAULT is
selected, the favourite cycle and all other saved favourites will be removed.
32
WASHER SETTINGS
Cycle information
Displays details of what the cycles are designed for.
Settings:
ON (Default), OFF
Beeps
Turns on/off sounds.
z
The sound when touching the buttons.
z
The series of beeps that sound at the end of a cycle to
alert you that the washer has finished.
Settings:
ON (Default), OFF
Screen brightness
Adjusts the brightness of the digital display screen.
Settings:
LOW, MEDIUM (Default), HIGH
Drum light
Turns on/off drum light.
z
LED light turns on when the washer is powered and
turns off automatically.
z
Turns on again at the end of the cycle to help
facilitate unloading.
Settings:
AUTO (Default), OFF
WiFi
Allows WiFi Setup and indicates if WiFi is on/off.
Settings:
OFF (Default), ON, SETUP
WiFi
OFF
Settings
Cycle Information
O
Settings
Beeps
Settings
Screen Brightness
MEDIUM
Settings
Drum Light
AUTO
Settings
33
User prompts
Turns on/off the user-prompts that are not related to
warnings or faults.
Settings:
ON (Default), OFF
1
2
Editing settings
Washer
SETTINGS within OPTIONS can be used to adjust default settings to your
preferencefor beeps, drum light, screen brightness, user prompts and factory reset.
To change a setting
Press
OPTIONS
, scroll to SETTINGS using the
ADJUST buttons, press to confirm.
Press ADJUST or to scroll through the list
of SETTINGS, press to select and edit.
Press
ADJUST
or to select and
to confirm.
WASHER SETTINGS
Selecting RESET DEFAULTS will reset all FAVOURITES and any other saved settings, such as
WiFi details, back to the factory default settings.
Settings
Options
WiFi
OFF
Settings
User Prompts
ON
Settings
34
CARING FOR YOUR WASHER
To remove the dispenser drawer from the
washer, pull it open, push down on the tab
to the left of the MANUAL DOSE compartment
and pull it out from the washer.
Cleaning the dispenser drawer
1
2
When you have finished using your washer
z
Turn off the taps to prevent the chance of
flooding should a hose burst.
z
Unplug the washer from the power socket.
Cleaning your washer
Before you start cleaning your washer, ensure
that it is disconnected from the power (ie
unplug the washer from the power socket).
Aside from the detergent dispenser, water
hose(s), and the pump filter, no other parts
are designed to be removed from the washer
for cleaning. Do not attempt to remove any
other part of the washer.
Cleaning the control panel and outer surfaces of the washer
Use a soft damp cloth to wipe all surfaces, and wipe dry. Avoid using chemical or scouring
cleaners, as these will damage the paint and plastic surfaces of your washer.
To empty the dispenser drawer, turn the
dispenser drawer upside down in the sink
and allow the leftover laundry liquid from the
AUTO DOSE compartments to drain.
35
3
CARING FOR YOUR WASHER
Toclean the dispenser drawer, fill the
compartments with warm water and shake
lightly to clear residue. Drain all water from
the compartments before re-fitting the
dispenser drawer to thewasher.
Cleaning the drum and the door
z
Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
z
Wipe the rubber seal around the door. Remove any items or lint accumulating in the
bottom of the seal catchment and wipe out any water accumulated here. If this is not
cleaned out, unpleasant odours will develop.
z
If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean.
Do not leave any metal objects in the drum as these may rust and cause staining.
Leave the door to your washer open when it is not in use to allow the washer to dry out,
otherwise it will develop unpleasant odours. When leaving the door open like this, it is
extremely important that children and pets are kept away from the washer so they cannot
be accidentally trapped inside it.
Cleaning the hose(s)
Each hose has a filter in it, preventing any solid contaminants in the water entering your
washing machine. Occasionally you should disconnect the water inlet hose(s) where they
connect to the tap(s), check these for any build up of dirt and wash this out.
4
To disassemble the dispenser drawer further
for cleaning, unhook the two clips at the rear
of the dispenser drawer to remove the cover.
Ensure the dispenser drawer is correctly
reassembled before re-fitting the dispenser
drawer tothe washer.
36
CARING FOR YOUR WASHER
Cleaning the inside of your washer
It is important that you regularly clean the inside of your washer using the
DRUM CLEAN
cycle. After 100cycles, a notification will popup on the display screen to remind you to
clean your washer.
If your washer starts to smell this is a sign that you should complete a
DRUM CLEAN cycle.
We recommend that you do not have any items in the washer when you run this cycle.
Add the washing machine cleaner
directly into the
MANUAL DOSE
DETERGENT COMPARTMENT
.
Follow the manufacturers instructions.
Press
POWER
to turn your washer
on, turn the dial to UTILITY.
Press
to start the cycle.
1
4
2
Press ADJUST
or to select DRUM CLEAN
cycle and to confirm.
3
Designed for
cleaning the
inside of your
washer.
Drum Clean
37
Cleaning the pump filter
CARING FOR YOUR WASHER
Unhook the pump outlet hose and pull it out
(approximately 150mm). Remove the plug
and allow any water (approximately 250ml)
to drain into a shallow dish.
After the draining process is complete,
replace the plug intothe hose and refit the
hose back into the housing.
Turn the power off and unplug the washer.
Use a coin to open the filter cover, place the
edge of the coin into the slot and tilt upwards
whilst levering the cover open.
2
1
Replace the filter by turning clockwise until
the turning handle stops in the vertical
position, and cannot be turned further.
Remove the filter by turning anti-clockwise.
Clean and rinseunder a tap. Check the pump
filter cavity for any further obstruction. Check
that the impellor located at the back of the
cavity moves freely.
3
4
38
CARING FOR YOUR WASHER
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
z
Be careful when washing garments stained with solvents as they are flammable. DO NOT
put them in your dryer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
z
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.
Moving your washer
Make sure any water in the washer is drained out. This can be done by cleaning out the
pump filter, refer to ‘Cleaning the pump filter’.
Saving water, energy and the environment
Water efficient washing machines will save you money, but it is also worth thinking about
energy use, recycling water and the environment. Some options to consider are:
z
Turn the washer off at the wall when not in use.
z
Turn off the taps when not in use.
z
Select cooler wash temperatures.
z
Wash full loads rather than several smaller loads.
z
Use the ECO wash function (where available).
z
Follow instructions on the detergent packet or bottle – do not overdose.
z
Use concentrated detergent – it costs less per wash.
z
Consider re-using the washing machines grey water on the garden or for flushing your
toilet – more information can be found on government websites promoting energy
and water saving.
39
BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
anotification or warning to inform you when there is aproblem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service.
NOTIFICATION WHAT TO DO
DOOR OPEN
Close the door properly. Press
to confirm, and then press toresume
cycle. Try opening and closing the door again.
CLEAN DRUM
Clean the drum. Select the DRUM CLEAN cycle, add washing machine cleaner
and press
START/PAUSE. The reminder will display after every cycle, until the
cycle is performed.
OUT OF
BALANCE
Press
to retry the spin.
If the warning persists, pause the cycle, manually redistribute the load
and press
to spin again. If necessary, stop the cycle, select SPIN SPEED
(change to a slower speed if needed) andpress
.
If the problem persists, check that the washer is correctly levelled.
OVERSUDSING
Wait for the washer to automatically restart when suds have dissipated.
When oversudsing occurs you may notice a reduction inperformance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the drain hose height does not exceed 1000mm.
DOOR IS
LOCKED
The temperature in the drum is over 60°C therefore it is not safe toopen the
door. Wait until the temperature drops below60°C.
Check the water level in the drum. If the level is above the bottom
ofthedoor seal, the door cannot be opened. Use
ADD A GARMENT if you
wish to add or remove items.
If the drum is still moving, wait for it to stop before attempting toopen
the door.
REMOTE MODE is enabled, refer to ‘WiFi connection & Remote mode’
KEYLOCK ON
To disable, press and hold KEYLOCK for threeseconds.
DETERGENT
LEVEL LOW
Refill AUTO DETERGENT compartment or switch to MANUAL DOSE.
Takecareto not fill beyond the
MAX mark.
SOFTENER
LEVEL LOW
Refill AUTO SOFTENER compartment. Take care to not fill beyond
the
MAXmark.
CLEAN FILTER
The pump filter is blocked and needs to be cleaned.
Refer to ‘Cleaning the pump filter’.
HIGH TEMP
Door may remain locked due to high temperature in drum.
Wait for temp to reduce then try again.
WATER LEVEL
Water level is too high. If this occurs, disconnect power and water
andcontact Fisher&Paykel Customer Care.
NO WATER
Check taps have been properly connected and are turned on.
ADD A
GARMENT
Wait for the door to unlock. The washer may need to lower its water level
and/or wait for a safer drum temperature before unlocking.
40
FAULT CODES
If a continuous series of beeps sounds, all the lights turn off on the control panel and a
number appears on the display, a fault has occurred. The washer automatically enters this
mode when there is a fault. The word ‘Fault’ will be shown in the control panel display
followed by a number. To stop the beeps, touch any button then perform the following steps:
1 Turn your washer off at the power point.
2 Wait oneminute and turn it back on.
3 Check your washer is correctly levelled. Refer to your installation guide.
4 Remove your wash load.
5 Perform a
RINSE cycle.
6 If the fault re-occurs repeat steps1 and 2.
7 If the washer will still not work you will be required to call a Fisher & Paykel trained and
supported service technician to arrange service, refer to ‘Customer Care’ for details.
Record the fault code number displayed and the serial number of your washer (located
above the door opening when the door is open) before calling. The fault code will
indicate to the repairer what the problem could potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing
.
41
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and some
suggestions that may help to correct the problem. If you still have problems, contact your
Fisher & Paykel trained and supported service technician.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on
Power not switched on at
thewall.
Switch the power on at the wall.
Press
.
Household power supply
notworking.
Try plugging in another
electrical appliance.
Pressing
does not start
the fill
Keylock may be activated.
Press and hold
for three seconds.
Washer door not
closed properly.
Open and reclose door.
The washer has detected afault. Check if a code is being displayed
onthe control panel, refer to
‘Fault codes’.
Hot and cold taps not
turnedon.
Check that both hot and cold taps
are turned on (if using cold inlet only
ensure inlet valve cap is installed on
the hot valve on the washer).
Hot and cold taps not
connected to the corresponding
valve on the washer.
Check the cold tap is connected to the
cold valve on the washer and the hot
tap is connected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hose(s)
for blockages.
Inlet hose(s) leaking, twisted
ordamaged.
Check the inlet hose(s) for leaks or
damage. Check that the inlet hose(s)
are not twisted.
Faulty water supply. Check tap(s) that aren’t connected
to the washer are working.
Delay start maybe set. Refer to ‘Delay Start’.
Washer stops
working
mid cycle
The washer has detected afault. Refer to ‘User warnings’ or
‘Fault codes’.
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused.
Press
to continue.
Oversudsing. Washer is waiting for suds to dissolve
before continuing the cycle.
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is
atleast 600mm from the floor level,
refer to your installation guide.
Drain hose sitting in water. Clear the drain.
42
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer is
not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose higher than
1000mm above floor level.
Lower the level of the drain hose,
refer to your installation guide.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly, refer to your
installation guide.
Washer is siphoning. Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader
detergent only.
Too much detergent used. Ensure the correct dose of detergent is
used for the load size and soil level refer
to ‘Detergent and softener’.
Not spinning
properly
Load has gone out
of balance.
The wash load has gone out of balance
during the spin. If you want to improve the
dryness of the load, manually re-distribute
the load and remove items if necessary.
Close the door and select
SPIN SPEED,
adjust the spin speed if necessary and
press
to start the washer.
Suds build up. Check the amount of detergent used,
reduce if necessary.
Too many
soap suds
Incorrect type of
detergentused.
Use low sudsing, front loader detergent
only refer to ‘Detergent and softener’.
Too much detergent used. Ensure the correct dose of detergent
isused for the load size and soil level refer
to ‘Detergent and softener’.
Inlet water pressure/
flowrate too low.
Ensure correct inlet water pressure and
flow rate as per the installation guide.
Small puddle
of water
from under
the washer
Inlet hose(s) or drain
hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Dispenser compartments
blocked.
Refer to ‘Cleaning the dispenser drawer’.
Dispenser drawer not
fullyclosed.
Close dispenser drawer fully and ensure
itremains closed during the cycle.
Damage to door seal. Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.
43
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Cycle time
longer than
usual /
inaccurate
adjustment of
time remaining
during cycle
Cycle time is approximate. Cycle time is influenced by a number of
factors refer to ‘Wash cycles’.
Low water pressure or
flowrate.
Ensure that inlet hose filters are
notblocked.
Out of balance or
oversudsing.
Recovery from out of balance or
oversudsing will extend cycle time. Refer
to ‘Caring for your washer’.
Washing a large load. Be aware that it will take longer
forthewasher to fill.
Selecting various options. Be aware that some options will extend
cycle time.
Detergent or
fabric softener
remaining in
dispenser at the
end of the cycle
Dispenser drawer not
properly closed or was
opened part way through
the cycle.
Ensure the dispenser drawer is fully closed
at the start of the cycle and remains
closed throughout the cycle.
Dirty or blocked dispenser. Clean the dispenser drawer. Refer to
‘Cleaning the dispenser drawer’.
Liquid sitting at the
MAX
level at the end of the
cycle indicates a blockage.
Clean the fabric softener dispenser
compartment, refer to ‘Cleaning the
dispenser drawer’.
Dispenser over loaded
with detergent.
Clean out remaining detergent, Refer to
‘Cleaning the dispenser drawer’.
Composition of the
powder detergent makes it
difficultto dispense.
Dissolve detergent with water to aid
with dispensing.
Washing very
wet at the end
of the cycle
Cycle selected
not appropriate.
Particularly short or delicate cycles have
shorter spins which can result in wetter
washing at the end of the cycle.
Incorrect spin speed for
load selected.
Select a faster spin speed.
An out of balance load
hasoccurred.
The washer compensates for the out of
balance by using a lower spin speed, to
reduce noise and potential damage to
the product.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior
touse of the washer, refer to your
installation guide.
Washer may not be level. Ensure washer is installed on an
appropriate surface and levelled correctly,
refer to your installation guide.
Load is out of balance. Wash an average sized load rather than a
smaller load or a single item. Washingone
item at a time is not recommended as it is
difficult for the washer to balance a single
item duringspin.
44
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Creasing Washer overloaded. Do not overload the washer.
Incorrect cycle for
loadtype.
Use the
EASY IRON, HANDWASH or
STEAM REFRESH cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left
in washer or
laundry basket.
Laundry left sitting wet is more likely to
crease. If not removing clothes from washer
immediately at end of cycle, select the
WRINKLE FREE option. Do not leave wet
washing sitting in a washing basket.
Wash temperature too
hot for load type.
Select a lower wash temperature.
Check items care label for correct care.
Check the hot and cold taps are connected
to the correct valves, refer to your
installation guide.
Items not
sorted correctly.
Sort load so that items of similar weight are
washed together.
Poor soil
removal
Incorrect wash
cycle selected.
Select a wash cycle that is appropriate for the
amount of dirt, refer to ‘Wash cycles’.
Insufficient detergent. Ensure the correct dose of detergent isused
for the load size and soil level, refer to
‘Detergent and softener’.
Washer overloaded. Ensure the washer is not overloaded interms
of its capacity or the cycle selected, refer
to ‘Loading’.
Items require a longer
wash time.
Select a higher
SOIL LEVEL or the
PRE WASH option.
Load was
particularly dirty.
Select
PRE WASH option for particularly dirty
loads, refer to ‘Wash cycle options’.
Items not sorted
correctly.
Wash heavily and lightly soiled
garments seperately.
Washer dirty from
previouswash.
After washing particularly dirty clothing, we
recommend putting the washer through a
RINSE cycle once the load has been removed.
This washes away any remnants of dirt that
could affect future wash performance.
Incorrect wash
temperature selected
in relation to the type
of soil.
Select a wash temperature suitable for the
type of soil, eg warm for greasy soils, cold for
muddy soils. Increasing the wash temperature
generally improves soil removal and overall
wash performance.
Ensure garments can be washed at the
increased temperature.
45
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dye transfer Coloured items not washed
separately from white/
lightcoloured items.
Remember to separate whites
andcolours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately
and select
COLD wash temperature.
Wet items have been left sitting
for too long.
Remove items from washer as soon
as the cycle is finished, or if items are
not to be removed from the washer
immediately select WRINKLE FREE.
Wash temperature. Consider the wash temperature you
select for your coloured items. Lower
the temperature if you are concerned.
Black or grey
marks on
clothes
Incorrect amount of detergent. Ensure the correct dose of
detergent is used for the load size
and soil level, refer to ‘Detergent
and softener’.
Washer needs to be cleaned. Empty the washer and complete a
DRUM CLEANcycle, refer to ‘Cleaning
the drum and the door’.
Tangling Items not sorted correctly. Separate larger items from
smalleritems.
Washer loaded incorrectly. Load items loosely and individually
into the washer, ie not folded.
Incorrect cycle for load
type selected.
Use the
EASY IRON or STEAM REFRESH
cycle for items that crease easily.
Overloaded in terms of its
capacity or the cycle selected.
Refer to wash cycles for recommended
maximum load size.
Delicate items. Wash pantyhose, bras and any
otherdelicate items prone to tangling
in a mesh laundry bag.
Washer smells Not using enough detergent for
the soil level in your loads.
Run a
DRUM CLEAN cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different
cleaning chemicals, consider alternating
detergents to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after
using the
STEAM REFRESH cycle, this helps
to remove the wrinkles. Remove the
items from the washer immediately at the
end of the cycle and hang up to dry.
TROUBLESHOOTING
46
For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s
Warranty with the purchase of this clothes washer covering parts and labour for servicing
within the country ofpurchase.
Fisher&Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour any
part of the product, the serial number of which appears on the product, which is found to
be defective within two years of the date of purchase.
You also receive an additional eight-year parts only Manufacturer’s Warranty on your
Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on the
day following the expiry of the two-year Manufacturer’s Warranty and excludes the motor
controller and labour. Fisher&Paykel will repair (as to parts) or, at its option, replace any
Direct Drive motor (but not the motor controller) which is found to be defective within this
additional Manufacturer’s Warranty period. You will be responsible for any labour costs.
Note: These Manufacturer’s Warranties are an extra benefit and do not affect your
legalrights.
These Manufacturer’s Warranties DO NOT cover
A Service calls which are not related to any defect in the product. The cost
of a servicecallwill be charged if the problem is not found to be a product
fault. Forexample:
1 Correcting the installation, eg removal of bottom packer and transit bolts
(frontloading washers), levelling the washer, adjustment of the drain to correct
siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on
water,noises caused by the waterhammer or power supplies.
2 Providing instruction on use of the product or changing the set-up of the product,
eginstruction on correct use of detergents and fabric softeners.
3 Replacing fuses in, or correcting house wiring or correcting house plumbing,
egunblockingdrains.
4 Correcting fault(s) caused by the user.
5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6 Correcting damage caused by pests, eg rats, cockroaches, etc.
7 Water on the floor due to incorrect loading or excessive suds.
8 Blocked pumps, removal of foreign objects/substances from the washer, including the
pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9 Correcting corrosion or discolouration due to chemical attack.
B Defects caused by factors other than:
1 Normal domestic use; or
2 Use in accordance with the product’s user guide.
C Defects to the product caused by accident, neglect, misuse or ‘Act of God’.
D The cost of repairs carried out other than by a Fisher&Paykel trained and supported
service technician or the cost of correcting such repairs.
E Normal recommended maintenance as set out in the product’s user guide.
F Repairs when the appliance has been dismantled, repaired or serviced by other than
aFisher&Paykel trained and supported service technician or the selling dealer.
MANUFACTURER’S WARRANTY
47
MANUFACTURER’S WARRANTY
G Pick-up and delivery.
H Transportation or travelling costs involved in the repair when the product is
installed outside the Fisher&Paykel trained and supported service technician’s
normal servicearea.
Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you mayhave
under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment. This
product is not designed for any commercial use (whatsoever). Any commercial useby a
customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher&Paykel
trained and supported service technician. Suchservice shall be provided during normal
business hours. ThisManufacturer’s Warranty certificate should be shown when making
any claim.
For Australian customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our
goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Keep this user guide in a safe place.
48
CUSTOMER CARE
Before you call for service or assistance:
Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates, hintsand
tips, and information about your product.
We recommend that you also refer to your user guide to ensure:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3 You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
attheback of the book.
If after checking these points you still need assistance or parts, you can go online to our
website and book a service with your nearest Fisher&Paykel trained and supported service
technician. Our Customer Care team is also available to offer you assistance.
In New Zealand if you need service or assistance:
Go online to our website and book a service or call the Fisher&Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 0800 FP CARE or 0800 372 273
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher&Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians
who can carry out any service necessary on your appliance. Visit our website and book a
service with a Fisher&Paykel trained and supported service technician in your area.
In Australia if you need service or assistance:
Go online to our website and book a service or call the Fisher&Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 1300 650 590
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher&Paykel Appliances Australia Pty Ltd, PO Box 798,
ClevelandQLD4163
Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians
who can carry out any service necessary on your appliance.
Visit our website and book a service with a Fisher&Paykel trained and supported service
technician in your area.
If you call, write to or contact us via our website, please provide your name and address,
model number, serial number, date of purchase and a complete description of the problem.
This information is needed in order to better respond to your requestforassistance.
Product details can be found on the rear of the washing machine, and/or above the drum
opening (when the door is open).
430238C 01.22
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2022. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher&Paykel dealer.
