Loading ...
Loading ...
Loading ...
19
References
Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• One year - Unit exchange, which includes parts and labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the
rental firm, whichever comes first.
What we will do:
• Exchange a defective Digital Still Camera with a new or, at our option, refurbished unit.
How you get service:
• Call 1-877-833-3491 and have your unit’s date of purchase and model/serial number ready. The
model/serial number information is on the back of your camera.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement camera you will be provided
with a Service Request (SR) number and the location of a nearby exchange point if one exists. No
returns will be accepted without the SR number.
Option I:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided an SR number, only items
not covered by warranty will be charged to your account. If your unit is not received within 14 days,
the suggested retail value of the camera will be charged to your credit card. This amount will be
credited, less a $10 handling fee, if the unit is subsequently received.
4. Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be
included on the carton along with your SR number which will allow you to easily ship the unit back
to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your camera’s problem.
• Your name, address and phone number.
Option II:
1. For a fee of $10.00, we will send a replacement unit to our exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you
will be provided the new or refurbished unit. Please retain all accessories.
4. If the repairs are covered by your warranty, you will not be billed.
* Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in
the manner prescribed by Thomson.
Loading ...
Loading ...
Loading ...