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Digital Media Player
NW-A25/A25HN/A26HN/A27HN
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
The date and time have been reset.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
The earbuds supplied with the headphones are missing.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
Sound is interrupted between songs.
The sound effect settings do not seem to have any effect.
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
Help Guide
List of Topics
24
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